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It is very conveniently located. I was there on a... - mama65
It is very conveniently located. I was there on a Saturday for an oil change. They were very nice and got it done in no time. Decent prices too. Would go again
Top Reviewed Service Specialists At This Dealership
We purchased a used vehicle from George Gee and worked... - Steve D
We purchased a used vehicle from George Gee and worked with Lonnnie Mellor. He was very responsive, personable, and comfortable to do business with. We would recommend him to our friends.
Happy with the results - DLW
Service was prompt; they got me in and out and all went well. They asked all the right questions to maintain keep updated on future services
Great service in my 2019 Nautilus when the doors wouldn't... - Peggy
Great service in my 2019 Nautilus when the doors wouldn't unlock! Will come back for my service needs. Nice delivery/drop-off service also
My understanding was that this would be a one-day... - patmcintosh2
My understanding was that this would be a one-day service, but they kept my vehicle overnight without notifying me. Caused a great deal of inconvenience because I had 2 appointments the second day and no vehicle. I left two messages late in the day the first day but did not get a call back.
The service work is always excellent and staff have always been friendly and efficient. Until this event I have always been very happy and have recommended them to friends.
Unequivocally, worst customer service experience I have... - v1ntage1
Unequivocally, worst customer service experience I have had in 35 years on this earth.
Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a single action item for low profile tires given the original Cup 2s on the vehicle were at the end of useful life.
Upon taking inventory of the car, the advisor made a huge deal of the type of vehicle (which is fine, happens everywhere) and then proceeds to…
1. Tell me I need to get X, Y, Z after markets parts and only those parts
2. Provides an additional 1k in services that the RS “needs” – I am already paying you 1k for equipment – maybe try to install that sufficiently prior to trying to gouge a new customer for an incremental 1k?
3. Within the first 60 mins – I receive an AutoNation email from Florida (this dealer is in Seattle, WA) asking me to buy my Focus RS which I have never seen occur in the first 30-60 mins following checking in at a dealership
a. When I bring this to the Service Attendants attention, she asks me if I “would like help routing it to my trash or spam folder?” – PNW passive aggressiveness at its finest
4. I then ask for an update at Hour 3 – to which she returns without an update and throws an east coast Ford dealership under the bus (“when was the last time you serviced this vehicle?” ; “If you don’t replace these lugnuts the wheels will explode”)
5. At Hour 4, when Ashley tells me it will be another 40 mins to finish the job and align the car, I ask her to take the vehicle off the rack because I am in danger of missing another appointment
6. Then, as she passive aggressively finalizes the bill for incomplete work, given the tires were not balanced, she breaks down and starts crying in front of me and is a hysterical mess which makes me extremely uncomfortable as the customer
a. Also, makes it a point to state that this is “her livelihood and any negative feedback would impact her professionally” – completely unprofessional way to handle not meeting customer expectation
7. Given a woman is melting down in front of me and it’s a complete public spectacle, I am unable to question Ashley on why I have been overcharged by 40 percent on the brand new tires sold to me by AutoNation
Approximately 40 days after the incident, I follow up with Josh M who is the GM of AutoNation Bellevue. I communicated to him the points above and he agreed that the situation was wholly unacceptable. He stressed I would work directly with him and he wanted to “make it right”. Therefore, I carved out MORE time to bring the vehicle back to Bellevue (I live in Seattle) and he also stated a $200 return for the overcharged equipment
I voiced to Josh I would not write a review as long as the agreement was upheld. After calling Josh no less than 4 times following our in person meeting, he and his staff are unable or unwilling to send reimbursement for my time in addition to their dishonesty wrt equipment pricing.
If you have a Ford Performance vehicle in the PNW and want literally the worst customer service experience possible with a healthy dose of white privilege and absence of honesty in transacting business, give Josh M @ AutoNation a call 😊
Chris Kelly was my car salesman. The moment I pulled up... - Luis
Chris Kelly was my car salesman. The moment I pulled up at the dealership he was kind and extremely helpful. The car I was interested in was already ready and parked in front of the dealership when I arrived. The car was marked at a fair and competitive price. Overall in all my car buying experiences Chris Kelly along with Bowen Scarff made it the best car experience. I will recommend them to friends and family.
Thanks again Chris!
What a joke - kelcy
The Service department here is horrid!! paid them $2400 and my Bmw runs worse than when i brought it in and they cant figure out why because theres no check engine light telling them why.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
This dealers service dept does not keep the customer... - jameycruz
This dealers service dept does not keep the customer informed about what is happening with the vehicle. They were supposed to have my Navigator for 2 days, they had it for 9. One week later it was back because the part was not fixed correctly and in the process they cracked my dash board. I expected more from Lincoln then what they have shown, I am very disappointed.
We have been taking our 2013 Taurus to Kelleher for... - RaynJoan50
We have been taking our 2013 Taurus to Kelleher for repairs and servicing for the last few years and could not be more pleased with all aspects of service and repairs which included some significant repairs to the drivetrain and wheel assemblies.
Too slow. A recall service - Joan
I waited over an hour for a .4 hr recall. Many people came and went. I was the last standing. Why? Because it was a recall? First you quoted 30 minutes. Then it was quoted to take 60 minutes. I don't think so. Appreciate the free car wash but not the wait.
Bought a platinum extended warranty for around $5000.... - bhanford
Bought a platinum extended warranty for around $5000. Was to take care of everything as long as I owned the vehicle per the salesman who sat with me in the office of the then manager of Town Ford, Pat Armstrong. Mr Armstrong agreed the warranty was for everything for the lifetime of my ownership of the vehicle; it was a 2012 Ford Escape with approx 16,000 miles on it which I purchased from Evergreen Ford in Issaquah in the fall of 2012, waiting to get the extended warranty at the local Ford Dealer in the Wenatchee area. Essentially I received oil changes and two wiper blades without charge. I requested a transmission flush several times which was denied because "the miles did not warrant it and Wenatchee is not an area with dusty roads." My comment fell on deaf ears. My battery went dead in Missouri and I called to see about the warranty covering replacement; was told Town Ford would not help because I was too far away--I should just have hired a tow truck to tow it to East Wenatchee. I could not have been more satisfied with the vehicle itself and have no negative thoughts about it. HOWEVER, RECENTLY, THE IGNITION WOULD NOT WORK WITHOUT MY REPROGRAMMING THE KEY. I was concerned that procedure might eventually fail so asked Pat Armstrong Ford (formerly Town Ford) to run a computer check/print-out on it. When I checked with them, I was told by Pat Howell, service advisor, they did a computer check but there was no such thing as a print-out to verify the results. HE SAID THEY REMOVED THE STARTER. WELL, WHEN I ATTEMPTED TO PLACE THE KEY IN THE IGNITION, IT WAS SLOPPY AND WIGGLED A LOT--I BELIEVE THEY BROKE SOME OF THE PARTS OR SIMPLY DID NOT DO A RELIABLE MECHANICS JOB OF REPLACING IT. Patrick Armstrong Ford then quoted me $990.94 to diagnose, remove and replace lock cylinder and housing, and the lock itself with no guarantee that would actually correct the problem. I declined and was then charged and I paid $125 for the diagnosis for which I had no proof had been done by running an electronic diagnostic test. Going to another location I and my family found a vehicle to my liking and arranged for my car to be taken as a trade-in. That car dealer actually delivered my replacement vehicle to Wenatchee (more than a 250-mile round trip) and then loaded my 2012 Ford on that trailer to take it to their site (at no charge to me!). NOW THAT IS WHAT I CONSIDER GOING BEYOND THE CALL OF DUTY AND THAT DEALER WILL GET MY BUSINESS WHEN I NEED REPAIRS EVEN THOUGH THE DRIVE AND STAY-OVER MAY BE SOMEWHAT COSTLY. --- And to top the whole experience off, here is the response Pat Howell gave me when I told him I had given and would continue to give his dealership bad publicity: QUOTE "THERE ARE A LOT OF RICH PEOPLE IN WENATCHEE AND UNTIL THEY RUN OUT OF MONEY I DON'T CARE ABOUT ANY BAD PUBLICITY YOU MAY GIVE."