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Easy to get an appointment for service. The service was... - 1ntbts
Easy to get an appointment for service. The service was completed in a timely fashion and to my satisfaction. Service representative was very friendly. Overall a good experience.
Top Reviewed Service Specialists At This Dealership
Express Service Advisor
Bought a new pickup in 2018. Sale was easy and people... - cdhemiad82
Bought a new pickup in 2018. Sale was easy and people friendly/helpful. Service has been a good experience. I get a great price on washing my truck. I would definitely come back for another vehicle.
Great dealership. EmployeesWere great and very helpful.... - Marie Eggart
Great dealership. Employees
Were great and very helpful.
I bought a car and they were great to deal with. They have even called
To check everything was alright and if I had any questions.
Always polite, I asked if I could come in early for my... - Chris Pathfinder
Always polite, I asked if I could come in early for my appointment and they accommodated me perfectly. There’s a reason I keep going back
I went in to have my oil changed and ended up buying a... - mholm
I went in to have my oil changed and ended up buying a car! My salesman was Roque. Very nice salesman and could answer all our questions. He was outstanding and worked to get us a great deal .
He made the effort to contact us after we bought the car to see how we liked it and asked if we had any other questions. Liked that he was not a high pressure salesman.
Very easy to schedule appointments. Once the diagnosis... - jeanne.d
Very easy to schedule appointments. Once the diagnosis was completed, I was contacted to explain the findings and cost. Excellent customer service! Kevin went out of his way to call me a 2nd time when the work was completed.
I took my Toyota Tacoma in for an oil change. Service was... - maxomillion_755
I took my Toyota Tacoma in for an oil change. Service was on time and orderly. Overall I had a great experience. Friendly staff, Highly recommend.
Arrogant Service Manager - Anilkumarshukla
Service under recall. Made an appointment after several reminders to get it fixed. Loaner not available but was offered shuttle service. On the day of appointment, first I was told that appointment is for the next day but will accommodate. Jessica did not change it to right date when I made appointment. I was informed that no shuttle service available today even though it was confirmed at the time of appointment. Loaner car also not available. I was asked to wait - may take two hours. I said what I am to do for this long during this Covid pandemic and I am diabetic/high BP patient. After some arguments I told the service manager to change the recalled part and I will wait- and curse everyone for this problem. On this I was told that service will not be done to my car and I should leave. I asked to give me a note that you will not perform the job and was refused. I asked to talk to manager and that was also refused. One service technician came and was yelling at me. At this point I decided to leave the dealership. I have owned two Nissan cars so far but looks like next one is going to be from a different manufacturer.
Time for a new car. Won't be buying from these crooks or... - Ripped-off
Time for a new car. Won't be buying from these crooks or any of their sister companies. This dealership should be ashamed of how they take your money, don't do the requested/charged for services and their lack of integrity and professionalism. Do Business Here at Your Own Risk!
Thanks to reach to me I can’t say something else... - laranar
Thanks to reach to me I can’t say something else different but,when I got home I discovered the trunk where is the spare tire always flood of water why they didn’t tell me that? and the windshields were broken
2017 Ram 2500 6.7L - Bogus diagnostic of DEF pump - jholen
Our 2017 Ram 2500 6.7L Cummins had a "Low DEF" light come on. I verified this code prior to taking it to Speck at a local Autozone. To be specific, the code in question was P203F (Low DEF). Having confirmed this, we took our Ram into Speck for diagnosis into why the code was not resetting. We received a call from Angel, the service manager, who informed us they had also discovered a P207F (DEF quality code) and the cause was contaminated DEF in our truck's DEF tank. We had just filled up the tank prior to receiving the original code (P203F) and while the DEF gauge was registering as 100% full, the check engine code was still on. Angel informed us, due to the contamination in our DEF the $2400 repair would not be covered under warranty. I was informed the mechanic had pulled a sample from our truck and it registered as 34%. According to American Petroleum Institute, 34% concentration of urea is still within specifications; however, Speck advised it was of their opinion the DEF was contaminated and it would not be covered.
I contacted the local fueling station and got in touch with the fuel company. A sample was pulled from the DEF bulk tank and a sample from my truck, at my own request. Both samples were sent off to a Pilot J lab and returned with results showing zero contaminants or any reason to warrant the code being thrown. This information was provided to both Speck and FCA Corporate who both continued to deny the repair under warranty.
This all took place over the course of two weeks, during which we were denied a rental and so were out of our truck for the entire duration. I finally instructed the dealership to clean out the tank and pump with distilled water, reinstall, and I'd deal with the issue myself. After picking the truck back up, I provided my own DEF and the codes cleared themselves. I put in 105+ miles after picking it up and have not seen the code return. At no time did Speck change their diagnosis of the truck and at the time of pickup, had me sign an acknowledgement I was refusing the repair.
The quoted repair was for a part which did not require any fix. The diagnosis was not a diagnosis at all -- it was simply looking at the first possible cause for the code (P207F) and shoving that down my throat. When presented with information which showed the original diagnosis was not legitimate, Speck did not look into any other causes for the code and again indicated I needed to replace the pump.
What is the point in having a warranty when the dealership and corporate turn a blind eye to legitimate information, simply to deny the repair in order to turn a profit. Based on this experience, I agree with the notion dealerships employee salesmen (service writes) and parts changers (mechanics). The notion of repairing vehicles is out the window.
In closing, the DEF pump they quoted cost $1,750. Interestingly enough, I could source the same MOPAR DEF pump from Athens Dodge for $1,190 shipped. Of course, there turned out to be nothing wrong with the pump in the first place, but still -- if you need service, save yourself a headache and go somewhere else. If you're looking to simply have parts changed out on a whim, go to Speck.
I get scam to get extended warranty from them. They tell... - Ritwan
I get scam to get extended warranty from them. They tell me if you qualified for warranty i have to pay 350 for diagnostic. That mean I have to pay off my pocket either I am get warranty or not. It totally rip off
First off I’m not a person that leaves bad reviews. This... - datsunman510
First off I’m not a person that leaves bad reviews. This experience was so terrible I have to let people know. I recently brought my 2012 GTR into Nissan of Bellevue for a ticking noise from engine diagnosis and Coolant flush. I dropped it and got a loaner car with Adrien (He is great). I was in a rush and got out of there pretty quick after showing him the noise etc. When I came to pick my car up after hours I noticed my car was washed, we didn’t discuss that. I didn’t think much of it, being they had washed it before no problem. I got to the gas station to discover deep swirl marks ALL over my black paint; I felt sick. I baby that car and the paint was almost completely swirl free with ceramic coating on it. I have spent countless hours polishing it myself. They were closed so I called the next day to tell them about the damage. They told me to bring it in to look at it and have their detailer try and polish it out. When I spoke to their Service manager Damon he was super unapologetic and defensive when I told him the situation. He told me I was somewhat “culpable” because I didn’t tell them NOT to wash it. He offered me a $200 in service credit; granted this is before I picked the car up to see what it looked like after it was “detailed”. They called and said it was good to go. I went to pick it up and it was barely any different and the wash job looked like it went through brown bear (long spots missed completely on rocker panels). The following day I contacted the General Manager and gave him an estimate from a reputable detail shop ($1050) to 3 stage polish the whole car including my front end clear mask. He said he will talk to the service manager about it and get back to me. I heard back a few days later just to read that they weren’t accepting responsibility for the deep swirls. I found that a bit laughable being they gave me an invoice saying it was scratched in the wash and they were buffing it out. They offered a $500 credit towards service and said they hoped that would help and we could continue business. I responded no that doesn’t work I just want my car fixed; never heard back. I strongly urge GTR owners to avoid a business that doesn’t right their wrongs and makes you feel like you are just trying to get something free from them. I was very nice and understanding and I offered an easy solution of fixing their mistake.
Friendly staff but Don't go to this place if you're in... - Justin.Parker94
Friendly staff but Don't go to this place if you're in the military. I'm now stuck with an over-priced SUV. Thanks...
My understanding was that this would be a one-day... - patmcintosh2
My understanding was that this would be a one-day service, but they kept my vehicle overnight without notifying me. Caused a great deal of inconvenience because I had 2 appointments the second day and no vehicle. I left two messages late in the day the first day but did not get a call back.
The service work is always excellent and staff have always been friendly and efficient. Until this event I have always been very happy and have recommended them to friends.
I was extremely delighted with the service that I... - Beaudion5
I was extremely delighted with the service that I received Saturday morning I was there less than an hour everything was done quickly and thoroughly
Wrote a review on my last service that was not glowing.... - Carol
Wrote a review on my last service that was not glowing. Called today to schedule an appointment for oil change. Had to leave a message for call back. Got the call back and before I could finish saying I needed to schedule an appointment for oil change, the jerk on the other end said he was calling about my previous review and started basically chewing me out. He even said, in a snotty, snide voice he was "sorry we fixed your truck so you could drive it!" The last service was for my turbo not working. Dropped the truck off at 730 am and was told they had no idea how long it would take. Needed a rental as have three family members working and two vehicles. Got quoted $219 for a diagnostic to find problem. At around 2 pm got call truck was ready....a hose had come off, NOT COVERED by warranty. Paid $248. Week later my windshield washer is not working. Finally get some fluid and go to fill it up (2nd ever time opening hood) and my windshield fluid hoses were broken off...hmm, wonder what happened when they were in there...told smart-xxx guy on phone about it and asked if they were going to fix it and he says to me "we're not paying for it". All around rude and condescending jerk! Called back to speak to GM of service department and only got a "I apologize for him". When they fixed the turbo they used an old part of some hose laying around and said the new parts were on back order. You would think they would order the part and call me when it was in to do the repair properly, but nope, never did. Just scheduled service with Gus Johnson Ford as, apparently, once they (Wendell) get the money for the vehicle and warranty, the customer no longer matters!
ONLY THE BEST FROM CAMPBELL NELSON - KLMAltima
I have been a customer of Campbell Nelson for over 5 years! Robert in Service, Rick, my mechanic, the only person who has worked on my vehicle, are the best!!! The owners and management, all of whom I've had the pleasure of meeting and speaking with, operate from integrity, fairness and clearly treasure their customers. I've been treated so kindly, with honesty and compassion every time I visit.
If you are looking for a terrific product, an amazing buying experience with people who care, or are looking for the best mechanics who looked out for my best interests and had my back numerous times, you need to go to Campbell Nelson Nissan!
Tell them Kathleen sent you!
Shuttle ride - Drye1
Buck was a great driver! Friendly and got me to work in time! Thank you! Coming from out of town the shuttle was beneficial and easy
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
Lied to twice, horrible service technicians - Roni3DArt
If I could give a negative I would. If you're a female I suggest you have a male in taking your vehicle if not they will try and sell you something that you don't need. This is my experience.
For the past four years I have switched out tires twice a year, Les Schwab would always have a problem resetting my tire sensor, so I would take it to Olympian Nissan with no problem whatsoever. Well I moved up to Seattle and I was looking for a new Nissan dealership, one that would be either on my way to work or on my way to Tacoma. I chose Nissan Larson Fife.
My first loop oil filter not a problem, it was time for me to switch out my winter tires for my summer tires, I explain to them my past experience and I just needed them to reset my tire sensor. They kept debating with me that no that wasn't the problem and I kept telling them I've never had this problem I just need to reset it, well they took it in and they took out the battery sensor and swore that I needed a new one and it would cost me $150. I thought well they're the experts I guess he must be right, I asked if it was something I needed to replace at that time they said no that I can wait, so I said I will get it done when I put my winter tires back on. Lo and behold I put my winter tires back on and the alert goes off. I was upset. I drove straight to the dealership and I let them know that my trust was broken because they kept swearing up-and-down that I was wrong and they were right and I asked if they were really just trying to get my money? Dan Dan reassured me that this would never happen again and he would talk to his staff and he would try and make my next visit a better one.
I went ahead and took it for the next Lube, Oil and filter change, the paper said that they rotated my tires, Dan went over everything that they did and when I should come back again.
As I am driving back home I hear a noise but I am thinking that it has to do with the construction on the freeway and it's probably the road. The next morning it's a little bit louder by the end of the day it's really bad and I called them and they say have to bring it back.
The next morning they take it back, after about 30 minutes Dancause back and tells me that one of my luxe busted, and that all my lugs and nuts are rested and they needed to be replaced. He then proceeds to ask me when I put those tires on, and I told him they were on when I brought my car in, he says that his technician claims that those are not the same ones. I then asked you guys were the ones that rotated my tires, how is it that those are not the same tires. Dan then proceeds to tell me that they never rotated my tires, that they had to say that and put it down on paper because of my maintenance plan. That if they didn't it would kick it back, but that my tires didn't need to be rotated.
At that point I was done. Dan was nice enough to pay for my lugs and nuts for that one tire, and he said he could order the other 15 and have it there in two days. I said no thank you.
I have emailed customer service and I have spoken to someone from customer service, I just expected to hear from the manager of customer service but I guess I shouldn't be surprised right??
Alan Webb Nissan