923 Washington SRT Service Centers

Went in yesterday to get a hitch installed on my new rig. - DogMom

Went in yesterday to get a hitch installed on my new rig. Can you believe a 2022 SUV does not come with one?!?! Great customer service team and hitch looks great!

Fantastic Service Department, Travis, Jeremy and the... - Travis

Fantastic Service Department, Travis, Jeremy and the Service Manager Justin were amazing to work with. I cannot stress how important it is to have such great staff at your location.

Three months, thousands $, cars in worse shape, had to... - Buffy

Three months, thousands $, cars in worse shape, had to tow it out of there for its own safety when you catch them lying to your face they act like that's normal business practice.

The service dept at ToK is not reliable. - FDRoosevelt

The service dept at ToK is not reliable. You can’t count on what they tell you.  The brakes on our Toyota were making a sound I’d never heard brakes make before. Inspected them and didn’t see any issues. Since it seemed to be an unusual problem we decided to take the vehicle to ToK for diagnosis.  The service manager (Mr Malloy) told us that off brand brake pads had caused the rotors to be “all torn up” and required replacement.  From my inspection, I knew that the rotors were in good shape and could not see how a reasonable person would say they needed to be replaced. Definitely not “torn up.” Also, only brake pads from reputable brands had ever been put on this vehicle that transports my wife and child. What we were told by ToK was obviously not true. Had had an ok experience with ToK in the past. Now we don’t feel that we can trust them.  Everyone was polite. Also, ToK is expensive, even for a dealership. We don’t expect to return to ToK for either service or for a vehicle. Not recommended. 

Fantastic service all around! - EA

Fantastic service all around! As a first timer for this location, Mike Kraynak from the service department was appointed to handle my vehicle's issues and he provided constant communications of the vehicle's status. He was polite and clear throughout the time. Most of all, he demonstrated with patience and knowledge of the addressed issues. Overall, I was extremely pleased with the time and effort that Mike and his tech crew were able to greatly assist. I would most definitely return to this location for future issues after this visit.

Service manager Bob took time to review with his - litecasa

Service manager Bob took time to review with his technicians for seat covers my Camry.

A very helpful staff and great customer service. Thank... - colden

A very helpful staff and great customer service. Thank you to Jesse for helping me. Car was serviced on time and quickly, with no issues.

Searched the entire United States for one particular... - Scot

Searched the entire United States for one particular part. Finally found this part, and it was the last complete set in the entire United States. Toyota of Puyallup actually had it in stock to my surprise. Dealing with the parts manager exclusively from 1800 miles away, Eric made everything happen. I received my parts, nothing was damaged and everything was exactly as expected. All of this happened over the phone. The guys in the parts department were awesome, honest and very real. I am ecstatic that they were able to get me the parts that I needed. They are the kind of people that you want to do business with. All of those guys deserve a big fat raise. Working with honest people makes me want to continue doing business with them and that’s how it should be, no pressure. old-school customer service, it’s the way business should be done. Can’t complement the parts department enough. If you are a Toyota car guy, and you’re not afraid to have a conversation about parts, I would highly recommend these guys if you are in the PNW.

Summary: - AVOID JT Medrano. - Jeff G

Summary: - AVOID JT Medrano. He's not only ripping you off; he’s genuinely malicious. - Watch out for "Misc. Charges" on your invoice. You can get them removed. - Don't believe anything you see in the work order. Things marked as "critical concerns" are not at all critical concerns. I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone. 1. Extortion After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion. On top of this, JT Medrano smirked as he made this threat. (The $1316 was only a part of a $6295.41 work order, and only one item for $72 in that work order was actually related to the issue with my car.) 2. Unauthorized bogus 3% charge When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone. As far as I can tell, JT Medrano is the only member of the staff who has been called out specifically in negative reviews, and he’s been called out multiple times.

I have bought from this dealership in the past, used to - rjquesnell

I have bought from this dealership in the past, used to be good. Horrible rip off, service dept told my wife she needed brake pads and rotors, second opinion said nothing wrong. Sales dept has no cars and takes a year to get a car, want a non refundable deposit!! Stay away from this place

Car returned finally- Charged my card for rental car gas - Mr. Rob Will NOT

My car was finally returned 8-14-18 at 3:30pm... Then they charged my CC to put gas in the rental that they brought to me yesterday! Imagine that--then I got a SORRY from them again! What has happened to customer service especially with this dealership... Would not recommend so unprofessional.

Great, as always. They are the best!! - GRANNYANDPAMILLER

We always come to UA, We recommend them to friends & family. I hope there is always a UA here in Ellensburg!! This dealership always has multiple rigs to check out. If they don't have it, they will check around & get what we want.

Excellent Service and Communication - T. Bergstrom

Had our truck towed in due to tranny line failure on Monday afternoon. They were booked full but still managed to do a quick trouble shoot to get parts on order. After said and done, back on the road Tuesday. With good communication on what they found and had to replace and going the additional mile to check an engine light code and quick diagnosis. Bre was wonderful to work with and I am very much greatful for the quick and above average workmanship and customer service. I highly recommend University Auto for your auto needs. Thank you, Tim Bergstrom ARI INC, Or

I lost my key. I went to a locksmith first, who led me on... - Wyntredaye

I lost my key. I went to a locksmith first, who led me on for 3 days before admitting they could not program the key they made to my car. I brought my car and the freshly made key to University dealership. They told me I need to order a factory key and it would take 5-7 business days. They were able to get it in 2 days and immediately programed the key to my car! In addition gave me a complimentary check up. They were so quick and friendly overall. Not having a car was so stressful. Their quick and friendly service was so appreciated! They have my future business!