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Top Reviewed Service Specialists At This Dealership
Great service - subipearl
Was very helpful with getting the splash guards and wheel outside moldings done on my Subaru Outback. Very nice job on the inside cleaning also.
Great dealership. EmployeesWere great and very helpful.... - Marie Eggart
Great dealership. Employees
Were great and very helpful.
I bought a car and they were great to deal with. They have even called
To check everything was alright and if I had any questions.
Great Customer service. This gal named Jessica Wiley in... - Leah.segebartt
Great Customer service. This gal named Jessica Wiley in the service department was so nice and helpful to me when I brought my Impreza in for a small window repair. She took my car in right away and put me into a nice Crosstrek loaner car. Not too long after that I came back in with my brother and financed a new Subaru Crosstrek and trade my Impreza in. Got a great low interest rate on my new car and super friendly helpful staff.
When I bought my car I was very happy for the sales... - polywogmom
When I bought my car I was very happy for the sales person that helped me. Due to Covid he was not able to take me through the steps of all the bells and whistles and I had to do it on my own.
Later I had to take it in for a scratch on the passenger door that was there when I bought. They were very good about getting me in to get it done. When I got there it seemed like the right hand didn't know what the left was doing. I was told to go to the Chevy side of the road and someone would help me. I did that and they sent me over to the Subaru dealer. The Subaru dealer sent me back over to the Chevy dealership. Waited for about 20 min. for someone to figure out what was going on. I was also told that it would take 4 hours to fix, so I left the car over night. When I went back to pick it up it was the same thing all over again.
Excellent service Matt and the dealership team exceeded... - Mlaughlin
Excellent service Matt and the dealership team exceeded my expectations at all levels they were friendly, respectful on time and pricing was just as promised
This dealership is terrific! They send out a reminder for... - nomura
This dealership is terrific! They send out a reminder for the appointment, are always courteous and attentive. Thank you so much for such excellent service.
Recently brought my car in for a clicking sound and Steve... - vernarush
Recently brought my car in for a clicking sound and Steve knew right away what it was. He got me in right away! This was a timely and friendly transaction and put me ease to know that I have a great team taking care of my Subaru needs. Thank you Steve and Heather for always being so kind and taking care of me and my Subi.
I Wont Take My Car Anywhere Else! - Kathleen Neves
Amazing service as always! I not only bought my car here, but I've had most of all the service done on my car here too. The ONE time I took my car anywhere else for service was a HUGE mistake. I brought my car in to get the rear brakes replaced at Les Schwab. After waiting five hours at the shop without anyone giving me any indication that there was something wrong with my car, Les Schwab told me at 5pm on a Saturday night that they unfortunately weren't able to finish my service (my car was still in maintenance mode, all the lights on the dash were on and my "new" brakes were EXTREMELY soft) and suggested I take my car to the dealership. Lesson Learned: I should've taken my car to Roy Robinson Subaru in the first place.
Les Schwab is great for tires, but do yourself a favor and take your Subaru to the dealership for everything else.
After bringing my car into the service department at Roy Robinson Subaru, they took a look at my car and realized that in order to complete the service, it would take more than a couple hours. Turns out there were a slew of problems going on with my car Les Schwab didn't notify me about in regards to the "service" I had at their shop. Even though I didn't have an appointment to get a loaner car, the service department at Roy Robinson found a car for me to get into so I wouldn't be stranded at the dealership.
A week later, my car is back to running like it should and I didn't have to pay anything extra since Roy Robinson worked with Les Schwab on my behalf to make sure LS covered the extra service. Huge props to both Jonah and Ryan for taking care of me from the moment I walked into the service department to the moment I drove my car home from the dealership and all the in-between with keeping me in the loop on what was going on with my car the week they had it.
I learned my lesson - I will never take my car anywhere else, but to the service department at Roy Robinson Subaru. You guys saved the day and I can't thank you enough.Customer for life!
I found the service for routine maintenance on my Subaru... - barbara
I found the service for routine maintenance on my Subaru Forester very good, quick, and efficient. However I had the same service done in another town for half the cost. The price of 2 filters seemed very high as well.
Everything was done right at the first time. I didn't... - pavloid_1
Everything was done right at the first time. I didn't have to come back. Great dealership. Lots of amenities for the customers. Awesome people
Sold parts I had ordered - Unhappy Customer
This dealership does not practice what they preach. I ordered a part and had it set aside. They sold it out from under me had to cancel my appointment to install it. So, I reordered the part and a week later I was told 3 more were in and I reschedule. When I dropped my card off and they had it dismantled they called to let me know that all stock was gone and none were in country. I cannot express how upset I am with this dealership. Save your self the headache and go somewhere else
Thanks to reach to me I can’t say something else... - laranar
Thanks to reach to me I can’t say something else different but,when I got home I discovered the trunk where is the spare tire always flood of water why they didn’t tell me that? and the windshields were broken
I live in Gig Harbor, Wa but I purchased my Subaru at... - k9feldoc.tara
I live in Gig Harbor, Wa but I purchased my Subaru at this dealership in Puyallup. Every time I come here it seems I can’t be helped. The last time I came here I was under the impression I would have a courtesy vehicle (what a great opportunity to get a client in a new Subaru) but at the time of my appointment I was informed that courtesy vehicles were only for extended services. Fine.
Then yesterday I had a 12:40p appointment for a recall item and I scheduled an oil change. Again I drove from Gig Harbor and by the time I got to the dealership in Puyallup the service center was closed. Apparently the state closed down the dealership for an official cleaning. BUT according to Matt in the service department the service center had been closed since 10am. They had over 2+HOURS to contact me in anyway before I left Gig Harbor, (text/email/phone) and nothing. And still nothing two days later. I’m done with this dealership.
WINTER TIRES INSTALLED INCORRECTLY - MTCB1
I have lost all confidence in this Dewey Griffin! Went to have winter tires switched out yesterday..... technician from Costco calls me over and shows me that two tires were installed incorrectly (Dewey did the November install) .... wrong rotational direction. This, on top of several other issues with Dewey Griffin, and I am questioning the dealer and now the Subaru brand. One mistake, two mistakes ok.... 3rd in a year is incompetence and lack of caring and attention to detail! And these clowns are the only authorized Subaru dealer in town?!
I have only good things to say about Carter Subaru... - dudsmom
I have only good things to say about Carter Subaru Shoreline. They have been cheaper than my mechanic in West Seattle. Yes they are a ways to go for me but it's been worth it. Everyone is friendly and have gone out if their way to make sure you are satisfied with their work.
Unprofessional Service Center - dmicaleiii
I scheduled an appointment in advance with a loaner to provide a second opinion on a weeping axle seal (as reported by my mechanic) for my 2019 WRX.
When I spoke to the service rep and explained the circumstances, he stated that if the seal is weeping but not yet leaking that the warranty would not cover work. It seemed like a rushed decision to get me out of there especially considering my car is a 2019. Even if the seal is not yet leaking but still starting to weep, why wouldn't this be considered under warranty when it is clearly not normal wear and tear. When I inquired as to why, he did explain at all.
I then requested that they still look at it, he mentioned that non-express services would take 2-3 days to get to my car. Without allowing me to respond, he sent me over to express care where they proceeded to explain that it would take 1-2 hours to look at my car and no loaner could be provided. At this point I was too frustrated to argue and simply left.
I am still shocked as to why they did not inform me ahead of time when I made the appointment that they would rather not schedule it in the first place. I'm not sure what happened here but in my opinion, everything was very unprofessional. I will never come back here.
Service dept. is a joke. I had a 10:00am appt. on... - dustin
Service dept. is a joke. I had a 10:00am appt. on 12/28/2020. I dropped off a 2017 Kia Forte on 12/27/2020 for a large amount of warranty repairs. Tail lights full of water, trunk full of water, and blower motor went out. I was supposed to pick it up on Wednesday, and I had to pay to rent a car as they would not provide one. Wednesday came and no phone calls, so I called at 4:55 pm and was told by Todd that the wrong part came in and they had to reorder, it would be ready Thursday. I called again on Thursday at 4:55 pm and was told they had left early and will be closed Friday, I can't get my car back until Saturday. I spoke to Lee Jackson, who promised I would be taken care of and reimbursed for the extra days car rental.Three more days of car rental fees. I will never buy a Kia again, not because of the cars, or the salespeople, but because of this service dept. It is now 01/02/2021 and I am now paying for a ride up to get my car today hopefully. Save your time and money and go somewhere else.
Update: I just picked up my car, and went to speak with Lee Jackson. He said take it up with the service Dept. it has nothing to do with him. I mentioned I have purchased 5 Kia's and will not be buying anymore from them. He got angry and told me to leave since I was threatening him by saying I would not be purchasing any more vehicles from them. They have my money and don't care anymore. I leave and notice the tail lights are still not working. They resealed the lights but did not change the bulbs. 30 mile drive home with no tail lights in the pouring down rain. KIA defective repairs cost me $206.73 after paying for rental car for 6 days, new tail lights and $40 to go pick it up. I have never been treated so horrible by a company before.
0 stars - Itsjk
Service Dept didn't fix my car as promised. I left a bad review on Facebook and now they are refusing to serve me. Also sales thinks they can take advantage of the fact I'm a woman. I paid cash for a car 2 years ago.
I am rating service here only at Cascade Auto Center - Linda8605
Today I happened to be close to your store, so I drove in with several questions regarding my Subaru;I hadn't called in earlier. Mason met me inside the service department with a cheerful smile and asked exuberantly if he could help me! I want to commend Mason for not only helping me, but going above and beyond with all my questions. Having moved here lately, I've lost the manual to my car. Mason didn't flinch once as I ran off the many questions about my car and he answered them all. Not only is Mason honest, he told me why he feels his service center is the best for my car and gave me several reliable points why. I definitely will be using your facility to have my oil changes and various needs for my car. He pointed to various parts under the hood of my car to help me know how to check on a few basics and then some. By the way, Mason also fixed my radio that had some issues again and patiently gave me step by step pointers to help me understand how to fix radio/station issues if it happened again. Electronics on my new car are not my forte. It was a hot day, I had so much going on and didn't expect much help on a quick notice. Not only was it an education today, but so refreshing to meet a dedicated young man with a passion in his field. Talk about a polite young man, he went out of his way to help me. I'm impressed, your service department is the best here; I've always had good experiences here at this service center, but today 'took the cake' (-: You have an OUTSTANDING SERVICE TEAM here at Cascade Auto Center in Wenatchee, WA 98826. Thank you for all your help!
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver