603 Washington Used Car Service Centers

Timely greet when I arrived and assurance of absolute - rdques

Timely greet when I arrived and assurance of absolute satisfaction. Car was in well taken care of.

Thank you for your great service! - c.bergman

Thank you for your great service! Thanks also for swapping and sending someone to bring my car to my house during my busy day at work. I really appreciate the entire team!

It was 5 minutes and it was in and out and very friendly - MELISSAOUTLAND98682

It was 5 minutes and it was in and out and very friendly and awesome customer service

They had my truck in for repair atleast 10 times and have - davidcoontz

They had my truck in for repair atleast 10 times and have never fixed the original issues. Charged my warranty $15,000 and never informed me of the costs to delicate repair importance. Pulled the wool over my eyes and now I'm left with a truck with problems and no more warranty. These people are scam artists. I would strongly, strongly recommend not to buy here or definitely not take your vehicle to their shop. They sold me a lemon of a truck and now won't stand behind it.

It took Mercedes Tacoma 10 days to complete a simple - kaitlynngracier

It took Mercedes Tacoma 10 days to complete a simple Service B on my vehicle. There was no rental offered, and for the first week my car sat with no updates—it appears they forgot about it. When I finally got a write-up, it recommended Service A, which tells me the technicians were never told I booked Service B. After all that, when the car was finally ready, I was told they wouldn’t send a shuttle because I live outside their 10-mile radius. I was charged almost $1,300 and then had to spend another ~$150 on an Uber just to pick up my own car. No proactive communication, no make-good, and no basic customer care. If you value your time, clear communication, and basic courtesy, look elsewhere. I won’t be returning to Mercedes Tacoma.

This is the worst place ever! - waadams233

This is the worst place ever! Almost 2 years ago I was told that my rotors needed to be changed. When I asked for them back I seen they looked brand new. Cost me $1,500. With a 2 year warranty. Now all four of my rotors need to be replaced I had the back ones done that was $1,100 and the front ones need to be done also.! So I took it to Larson because I'm still under a 2 year warranty .I was told that they were not going to honor my warranty. And pretty much told me it was my fault that my rotors didn't last two years. I was told in order for them to replace them rotors they have to be cracked in half. You cannot trust these people at this dealership they are all about screwing you over and not helping. Obviously either they put on junk rotors or I don't know what happened . I took my rear ones too tiny's automotive. And I'll probably be doing the same for the front because they need to be replaced. And they offer a 3-year warranty so take your business tiny automotive. They won't screw you over

Since purchasing my MKZ from Foothills in Spokane, I have - peppmiller

Since purchasing my MKZ from Foothills in Spokane, I have received excellent care of my vehicle. I moved to the West Side of our State in 2023. I tried other Lincoln Dealers and all others do NOT compare to Knutson Foothills! Knutson goes beyond their promises. High Quality Service. Highly Recommend.

We are not driving around with your dealership’s last - luttonmandb

We are not driving around with your dealership’s last name posted on our vehicles but the Ford name. How does Ford remain #1 when this truck should not have broken down like it did? Are Ford and the representative dealerships keeping a secret? I certainly felt that way when 2 men from the dealership were standing in front of me and agreeing my truck never should have broken down. I’m even thinking they listened to the facts below, but, sadly no, it’s just part of the cover-up about the 2018 Ford F150 truck. Wendle:Mary, thank you for taking the time to share your feedback. We understand how frustrating unexpected vehicle repairs can be. Me:Calling them unexpected repairs is more than an insult. In addition, anyone I have shared my special circumstances with agrees with me. My husband died 1 year, 1 month, and 1 day after the purchase of this truck in 2020 with 43,470 miles in good condition. After he died, I garaged with premium fuel because I care about my fellow citizen and knew it was not wise to drive heavy machinery under emotional distress. It took me CONSIDERABLE work to get all kinds of emotion under control before I could occasionally drive the truck to keep the engine exercised, as I was told to do. I did this for 3.5 years until I noticed it wasn’t shifting quite right, and I couldn’t remember this ever happening while I drove it. Wendle:To clarify, your vehicle was outside of Ford's factory warranty when it was brought to us, and Wendle Ford has no authority to override Ford Motor Company's warranty decisions. At your request, we diagnosed the concern and submitted a goodwill claim to Ford on your behalf. Unfortunately, Ford denied the request and, with your approval, we performed the repair work. Me:Let’s make sure the consumer understands why I was denied Ford’s assistance, not because it's 842 miles past Ford’s warranty, but because Ford Motor Company requires 2 things for assistance, you buy it from that dealer and have it serviced with them. Who cares that the truck had only 17,428 miles put on it in FOUR YEARS! IF all dealerships lack the authority to contact Ford in the customer’s best interests, what are you good for? Wendle:Our team worked very hard to assist you through this difficult experience. We also waived a significant disassembly fee in good faith. While we regret that this was a challenging situation, our technicians completed the work properly. Me:Okay you assisted me by giving me Ford’s 800 consumer number so I could inquire why I was denied. However, when I called, I was told that I wasn’t denied assistance, but my DXS had not responded to 3 attempts to contact him about this expensive diagnostic that Ford REQUIRED to move forward with my claim. I also had to get my claim number from them, because for some reason the service manager didn’t know it when they are associated with the VIN. Consumers can decide who should be responsible for the diagnostic that Ford required. Let’s talk about the diagnostic I paid $210 on May 6th that made my truck undriveable afterwards and was NEVER adequately explained how this happened! I brought my truck to you with slight hesitation when accelerating to getting it back after the diagnostic with the RPM going up to 8 and 9, I paid you for a service that rendered my truck undrivable! Now for that expensive diagnostic Ford REQUIRED and still denied my claim, what did we all find out? But the problem was a KNOWN PROBLEM by Ford and dealerships too, the 2018 F150 CDF drum failure, but they have failed to let the public know about it! How you assisted me when all I wanted was someone at Ford to talk to about this matter? With a 800 number that connected me to a person that documents your call, no person with authority to make decisions. You even encouraged me to seek a litigious avenue when all I have ever wanted was for Ford to hear me. Shame on Ford and you for not stepping up to do what is right. I will never buy an UNRELIABLE Ford again!

Took my car in for timing chain replacement. - Pjensen4060

Took my car in for timing chain replacement. Car never had problems with oil leaks until i took it to them. Had to return car several times after initial repair for unusual noises. My engine blew and they blamed me for not putting oil in car! Dont ever do business with them. They couldnt even do the repaur right the first time. Car made more noise when i picked it up than when i brought it in. for initial repair. No offer of compensation of any kind.

I have heard and experienced many great things about... - DW2012

I have heard and experienced many great things about Advantage Autoworks and Advantage Nissan and Carl Pech. He is my very own car guy! I would refer him to any friend or colleague. Carl is very personable, caring, and honest. He is my first choice when searching for a vehicle for my family. He will find the best car for your situation.

Always helpful & knowledgeable & I enjoy being able to... - louise3623@nwi.net

Always helpful & knowledgeable & I enjoy being able to deal with a local business!