Mistake in Loan Processing/Corrected - chucks304
Paper work on used car loan was incorrectly entered by credit union which dealership uses for in house financing. Their statements showed large interest payments (more in six months than would be paid over whole loan). Credit union admitted mistake and corrected.
Best car buying experience to date - Meghan
When in to purchase a vehicle and wound up getting a different one at the same dealership. They were more than accommodating with letting me test drive more than one vehicle and extremely knowledgeable and helpful. The whole buying experience was very pleasant and I would recommend anybody I know to go purchase a vehicle from them and we will definitely be back for future purchases
5000 oil change - JNB
Always the best service, fast, friendly and trustworthy. I can always get an appointment to fit my schedule. Cole Subaru goes the extra mile, washing my car or filling up my tank.
Great sales staff - Cathy123
Richard Hicks is a great addiction to the sales staff kind polite helpful you can tell he loves his job always a smile on his face
Lies about pricing and interest rate - xxxxlarrysimmons
I was told I would be paying between 21,000 and 22,000 for a 2019 VW Jetta R-Line (which is a fair price) and my interest rate was 4%. But after getting home and going over all the paperwork I realized they actually sold me the car for 24,500 at 4.5%. I kept telling them before they ran my credit check that I would like to go to my credit union and see what kind of interest rate they’d give me, the salesman insisted that VW would offer me 1.9% but wouldn’t know for sure till he ran my credit, well after he ran my credit he told me the best they would do is 4%. Constantly lying through his teeth. I’ll admit I did make the mistake of not reading the contracts throughly. (This was my first time buying a new car, and I don’t really have older family for any type of guidance so I pursued this kind of blindly, That won’t happen again, their word is obviously trash) when I contact the dealer that told me what he was selling me the car for
Highly disappointed - Gracelynn2012
Check your vehicle thoroughly before buying from them!! You'll have nothing but issues & they won't be willing to help! Most of them will be leaking oil.
Service appointment - Grammie
Everyone was nice and friendly. The service was quick. They checked what we asked to have checked . I always like coming to have my cars worked on at Coles.
Poor customer service. - Lfmg2015
I purchased a car back in June 2015 without any issues. Left a happy customer, until I got my credit report. They had ran my credit through 4 banks without my permission. I have called the sales manager and the owner. The sales manger told me he would call back with a plan of action and that was two weeks ago. I've left messages for the owner as well and have yet to get a call back.