Purchased new vehicle - Lucy24
I had a great experience at Umansky dealership in Milwaukee! The staff is friendly and work diligently to get you on your way. I did not wait long to complete the process of purchasing a new vehicle 🚘. They should be a model for other dealerships.
Top Reviewed Specialists At This Dealership
Mercedes-Benz Sales/Leasing Consultant
Mercedes cla250 - Craig
Hunter of International Auto of Milwaukee is an awesome sales person to work with from beginning to end it was a very smooth process , he was professional, knowledgeable, and easy to work with. I will definitely be back when I am ready for my next car
Great work - Eric97
Nice staff and they do the service work pretty well and professionally. They also cleaned my car mat and washed my car. I drove out my car like new after they did the service. Highly recommended!
CPO Mercedes Needed Brakes/Rotors Less Than 2500 Miles - JC6587
We purchased a Certified Pre-Owned 2014 S550 Mercedes Benz in April 2016 from Mercedes Benz of Elmbrook. We drove the car only 2295 miles when we had a problem with the Pre-Safe system that required us to take it to our nearest dealer to get it resolved. While there, we were told that the car required immediate attention for the brakes and rotors needed replacement immediately. We contacted Mercedes Benz of Elmbrook by email, providing them with all of the documentation as we were flabbergasted that with less than 2500 miles we would require brakes and rotors on a certified pre-owned vehicle. After several days with no response, we phoned them again and was promised a response. Several days later, with still no response, we reached out to the general manager who instructed his service director to look into the matter. Even more days later, the service director got back to us with this email:
"It's my understanding the car has been driven less than 3000 miles since delivery. In my experience limiting a vehicles mileage to 3000 miles per year will adversely effect the life of your brakes. Not driving is often worse than driving too much."
That moronic statement was just the prelude to them refusing to do anything. We had noted that from the time we received the car that each time you stepped on the brakes there was a strange "growling" noise but we disregarded it as we had paid extra to make sure that the vehicle was certified, never thinking that a certified vehicle could require brakes and rotors. Obviously, we could not believe that they would rebuff us in light of the evidence provided to them. Just one more example of let the buyer beware but where was the truth in the ad that a CPO Mercedes comes with "unlimited peace of mind?" Certainly not from this dealer where we are concerned.
Worst customer care ever ! - Dreimer
I believe consumers should know the stress that I had to go threw since I bought my Mercedes-benz gla 45 approximately 7 months ago. I've taken the vehicle in multiple times for misc. issues and they never could fix my vehicle . Till this day the vehicle still has on going issues with multiple codes showing up. The service manager was the worst to deal with always blaming me for causing the issues. He went as far as lying to Mercedes and having my warranty revoked. I wish I could attach the multiple repair orders from this dealer to show the proof. I took my vehicle to another Mercedes dealer and they found the problem to be from a situation they created and they don't own up to the problem. GREAT customer service.....Please proceed with caution if you choose to buy from this dealer...
No communication! - BMW buyer
I would not recommend this dealership to anybody. You would think when you were a car dealer, with a goal of selling cars, they would actually respond to calls and emails. When buying a bmw, you expect the same high end experience like the high end car they sell. Trust me, go elsewhere!
Mercedes Benz of Milwaukee North