Scheduled time slots only mean something if you wait for - petey10
Scheduled time slots only mean something if you wait for your service, otherwise it appears as though there is no point in scheduling a specific time. Indications are that although I scheduled a visit online there was no prior knowledge that I would be arriving and/or what services were requested. 0800 oil change, tire rotation, and 2 wheel alignment took 6 hours. I did state I needed it by 2 at the latest but assumed that was only apply if something drastic was found. I was also charged twice for a "battery service", which I still at this point believe to be a bit of a "sneaky charge". One was refunded to me after I questioned what I exactly got for that service. Some smoke about "charging my battery to 100% and cleaning corosion". Truck has 16K miles. Second visit upon learning my lesson on lack of time management, I requested a noon completion time for a 0920 appt and received no call indicating it wouldn't be done in time. When I called at 1245 they asked when is the latest I would need it by as they were having computer issues. 2 PM was stated as drop dead time and when I showed up at 2 they instructed me to have a seat and they'd let me know when it was finished. This was for a trailer brake controller recall and a radio service upgrade as I'm having problems with the radio controls. Radio issue still persists after 2 attempted updates. I don't blame them for that as I don't think GM knows what's going on with the radios but it was stated it was taken care of.
I had high hopes for this service dept as the online scheduler couldn't be any simpler and it couldn't be any more convenient of a location for me to have things handled while I'm at work.
This review is based solely on the service desk and lack of communication, I have nothing bad to say about the work that was completed.
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