3 Volkswagen Dealers near 13039near 13039

Service was quick and dealership provides a good waiting - djgiocon

Service was quick and dealership provides a good waiting room to wait for your vehicle to be serviced.

Dishonest Service Department. - mbarclay25

Dishonest Service Department. I received the attached mailer flier in the mail as I often do from Burdick VW. Often they include discounts on oil changes, or advertise “free multi point inspection” in which they try to get you in the door and sell you services you don’t really need. This particular one caught my eye as it showed $20 for front or rear brake pads and rotors as show in the ad. The fine print states additional parts and labor may be an additional cost. Certain models excluded. I thought well, it shows bring your TIGUAN in for service, listed their service department number, and hours for Burdick VW, I’ll schedule the service it’s a great deal, they must be making their money on the additional labor charge I see there potentially is. When I arrived at my appointment, the service advisor Marc said he had never seen one in person before, someone had come in the previous week and tried to use it but did not have the ad with them. I provided the ad as proof, and was told it must be a mistake it should probably read $20 off. I pointed out the deal above the $20 price point advertises $5 OFF but there is no “off” associated with the listed $20 per wheel brakes. He said he would look into it and call me back. 7 hours later, still no response or call back. After contacting them, I was informed that “the ad should read $20 off”, then the story changed to it doesn’t include my vehicle (Tiguan) even though the advertisement specifically has a picture of a Tiguan and shows to contact Burdick VW for service of my Tiguan. Then they stated that VW sends them out, and they don’t do mailers, and then said their marketing department must have made an error. I told Marc that it seems dishonest to send mailers and not honor them, at which time he stated “I don’t have time to deal with you I have customers to deal with I’m busy here”. After contacting VW they said they don’t do mailers it’s up to the privately owned dealerships to send them out, and it is Burdick VW that would have sent it and not honor their own advertisement. The service manager Stephanie also refused to honor the advertisement and fed into the ever changing stories made up to try to get me to drop the issue. Do yourself a favor, and visit a more reputable dealership to have your service done. Don’t count on them to honor any advertised service discounts.

The best dealership, always caring, and willing to help! - Becirevicamanda

The best dealership, always caring, and willing to help! never can go wrong with them.