Where do I even begin? - Alysunshine0412
Where do I even begin? If it was possible, I’d give a negative started review. This company is so unprofessional and an absolute nightmare to deal with. I chose Palmetto as the place to take my vehicle after someone had side swiped my car, and this was a top rated place their insurance company offered to cover my claim. After going to Palmetto for my initial estimate appraisal on 4/12, I was told it would take approximately two weeks for all parts to arrive. I gave the shop plenty of time to get the parts in before calling in for a check up. I did not hear from the shop, the ENTIRE month of May, so I called first week of June. The tech who answered said they had received all my parts and they had been there for a bit and they were waiting for me to come in. How am I supposed to make an appointment when I haven’t been told my parts have arrived? When I asked why I hadn’t been contacted, no one could give me an answer. I finally got my appointment set for 6/22, when dropping off my vehicle, I was told it would be a week, week and a half TOPS. So I let that time pass, to again no contact. I reach out after a week and a half and am told that they are still not complete and they could not give me any answer as to when the work would be completed. The women who I had spoken to, said she would get information and call me back. To no surprise, I never heard back yet again. Finally I am told my car will be complete 7/13, the day comes and goes, to still hear nothing. So I call for yet another update, and I am told that the crew is waiting on a part to come in for them to be able to complete the work. Yet I was told all the parts were there back in June…? To make things even better, the following day, I am called at 4:53 to be told my car was FINALLY completed. Now keep in mind, the shop closes at 5! I asked if someone would be there late for me to pick up my car, I am then told by the “shop manager” that he is off at 5, and has other obligations to take care of, but if I give him time to call and make arrangements he could stay for a little bit over for me to get there. But of course I am called at 5pm, with bad weather, and heavy traffic I would have to fight just to get there and it would be easily half an hour or more, the guy definitely makes it known that it is quite the inconvenience for him. So I told him to not worry about it, and that I would get it in the morning. THE. WORST. EXPERIENCE. EVER.
Save yourself the time, money, and headache of dealing with this unprofessional, disrespectful, and arrogant staff.
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