13 Ford Dealers near 70380near 70380

I bought my F-150 STX at another dealer and I have - MIKE.POLYURETHANE

I bought my F-150 STX at another dealer and I have Terrebonne Ford service it for me. I have never had an issue with any maintenance because the vehicle was bought else where. The prices for oil changes and multi-point inspection is reasonable along with the peace of mind that Ford technicians are well trained for Ford vehicles.

The motorcraft oil filter developed a pin hole in the - Rshoalmire57

The motorcraft oil filter developed a pin hole in the housing and engine oil was getting everything on my new F150. I went to Robin Ford, they sent a mobile tech to my house to look at the F150. He saw the leaking oil filter, replaced it and had me bring the truck to Robin Ford. They changed the oil and cleaned the truck up (oil everywhere underneath). Great job and thanks

Salesman and account staff kept my wife at ease! - fordlenny11

Salesman and account staff kept my wife at ease! The service department does a great job.

Great transaction! - LauraF.

Great transaction! Rick made the vehicle purchase easy. He answered any questions I had. Rick went over the vehicle with me. The test drive was awesome. Marlin and Rick stayed on top of all questions and checked in with me every step of the way. Vehicle was extremely clean upon purchase. Rick handled everything perfectly! If I ever get another vehicle, I will only use Rick!

Terrible customer service in both parts and service - sick_of_lazy_people

Terrible customer service in both parts and service departments. Very unprofessional and lazy. Will never buy from this dealership again!

Have a Lincoln Navigator that has a recall on the front - Josephwallace70

Have a Lincoln Navigator that has a recall on the front seatbelts. Drivers seatbelt attempted to crush me and has now locked into place rendering it unusable and unsafe to drive. While this is a known recall there are apparently no parts available for the repair. Robinson Brothers states they have no idea when the parts will become available. Lincoln has no solution and zero concerns about no being able to correct this issue. My issue with Robinson Brothers is they have not reached out to even express their regret on this issue. If you are not buying a car they really don’t seem to care about customer service. So update the service manager called me but only related to the above review. She told me my review was unfair to them! She stated that a solution was offered that I pay for a repair, a part that doesn’t go to my truck, and when the correct part comes in they will fix it. I asked why not put that in without me paying and you take it back once the correct part comes in she said that was not possible. Then she proceeded to tell me they would cancel the recall part order and I should find a new dealership. I believe she proved my point in that they really don’t care about customers. Instead of just accepting the fact this whole situation is regrettable for all involved. She decides to double down on showing how little they are concerned! WOW!!!! She proved my point!!

I don’t know what kind of joke of a business Matt McKay - Fletchandlamomt

I don’t know what kind of joke of a business Matt McKay is running but there’s a reason everyone goes to Hollingsworth Richard’s Ford. Service dept has had a Ford truck that cost well over $120k new for almost 6 months…and it’s still under factory warranty. All star Ford in Denham admitted they further damaged the truck while trying to fix an inherent flaw and flat out said they will not be paying for it. They also said the $5000 enterprise bill is now the owner’s obligation, as they were not able to find the necessary correct parts and install them in a SIX-MONTH period. The dealership stated the truck was unsafe to drive. The dealership continued to state the truck was not a priority. Safety is irrelevant. The “Loaner” for a $125k truck was a Nissan Versa😂 which, 6 months later, they decided they would not be paying for. It’s hard to type this without laughing. That dealership has nothing but sub-par reviews

Scheduled appointment with manager. - JS

Scheduled appointment with manager. Showed up no appointment. Wanted me to leave my truck. I came from 70 miles way. Terrible customer service. Third time trying to fix a warranty issue.

The salseman was helpfull not pushy and very personable. - JMPENNINGTON

When I bought the car, one of the extras i liked was the active backup lines. this was a major sale point to me. When I re-synced the system the active lines went away. Both dealers said that this vin did not come with the active backup lines. and I could not get them without a $2000 dollar upgrade. How were thy there in the first place? Apparently the required hardware and electronics are there. What would it take to install the active backup lines, again. Keep in mind within 6 months some one is going to crack the system. Ford should be making the profit on the active backup lines upgrade. again the hardware is there and functions I used it for 3 days before I reset the system. I am in essence being told that I have lied about the situation. This does not bode well customer relationship. the Salesman Bill was great!