8 Ford Dealers near 81505near 81505

I was 1000 miles from home when my new Ranger Raptor had - Arnold Oberg

I was 1000 miles from home when my new Ranger Raptor had 4x4 issues off-roading in Arches National Park. It was stuck in 4 low and flashing all kinds of warning lights. I was able to drive it in to Performance Ford of Moab and they started looking in to the problem immediately in spite of being short staffed that day. They worked on the problem the rest of that day and into the next. They discovered that Ford had not installed the hold down bracket or bolts securing the range sensor to the transfer case. There was no specific information available from Ford regarding the missing pieces so the techs had to come up with a solution on their own without the proper hardware being available. Their “temporary” fix has worked flawlessly for the 4000 miles we put on the truck to continue our journey and to return home to Alberta. A very sincere thanks to the Tech, Logan Randall and the 2 fellows assisting him and the Service advisor Levi Chadd. You guys have done your dealership, your profession, and your community proud.

Terry was great to work with. - Scott

Terry was great to work with. He was Very knowledgeable of the vehicle. Very personable.

I am sharing my experience with Columbine Ford because I - Branislavp1

I am sharing my experience with Columbine Ford because I believe customers deserve to know how their service concerns are handled. My Ford Transit had a safety recall involving engine attachment bolts. Before making the approximately 1½-hour trip from Edwards to Rifle, I contacted Columbine Ford multiple times to confirm that the recall could be completed. On two occasions, I was told there was no recall on my vehicle. After further follow-up, I finally spoke with the service manager, Paul, who confirmed the recall existed and scheduled the repair. Because of the distance, I hired someone to transport my vehicle to the dealership and paid for a full day of their time. When the vehicle arrived, I was informed that the required parts had not been ordered and the repair could not be completed. This created unnecessary expense, wasted time, and frustration that could have been avoided with proper communication and preparation before scheduling the appointment. When I tried to bring this matter to management’s attention, I repeatedly requested to speak with the dealership manager but was transferred to other employees despite my request. Evan, the manager, eventually left me a voicemail. I returned his call, but I never received any further follow-up. I understand that mistakes can happen. What concerns me is the lack of communication, accountability, and respect for a customer’s time and expense. It is disappointing to see how a few employees can damage the reputation of a dealership like Columbine Ford\. Poor communication, lack of follow\-through, and disregard for customers’ time are becoming a pattern that reflects badly on the entire service department\. These employees are destroying all the efforts of the owner of this dealership to provide job security for all the others employees and efforts to help the owners of the ford vehicles. Customers expect professionalism and accountability, especially when dealing with safety\-related repairs\. Unfortunately, that was not my experience here\. I hope the leadership at Columbine Ford reviews this situation. A dealership’s reputation is built on how it treats customers, especially when problems occur. I hope future customers receive better communication and service than I experienced.

Such helpful and friendly staffers. - Pegbradley53

Such helpful and friendly staffers. Our sales consultant, Jeff Dottson, went all out to help us get the best deal that we could get with our trade in! There was no pressure but more of looking at all options to fit our needs. Thank you Jeff Dottson.

They responded promptly when I inquired about one of - Honey

They responded promptly when I inquired about one of their vehicles. They were able to schedule me very quickly. The sales professional I dealt with was friendly. They didn’t stick on a bunch of unnecessary costs and were super easy to work with. They were transparent about why the costs were what they were.

Just passing through and experienced problems w my F150. - Crash

Just passing through and experienced problems w my F150. Service desk was quick and diagnosed the issue. I was back on the road, travel trailer in tow, heading for the next campground. Thanks to George & Levi.

Amazing customer service! - Atokarski

I am so impressed with this dealership and the internet sales manager Chris! They exceeded our expectations and were honest and trustworthy. I have never in my life had a better experience at dealership. Thank you for making my husband's truck dreams come true and being such an amazing team!