328 Used Car Dealers near 92649near 92649

Yesterday, I brought my 2023 Q5 to Audi Pacific Service - Calbear92

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. Moral: stick with Audi Long Beach for your Audi service needs.

The best place to buy a car PERIOD! - parey1971

The best place to buy a car PERIOD!!! No hassle low prices spotless cars! Staff was great 👍

These guys had the lowest priced cars and the best - Andy

These guys had the lowest priced cars and the best quality. Kevin is great to work with as well as everyone else there.

Auto republic team so helpful in helping my friend find a - lamdin72

Auto republic team so helpful in helping my friend find a vehicle. Professional and courteous service. Highly recommend.

This is my fifth Porsche vehicle purchased and my first - David99

This is my fifth Porsche vehicle purchased and my first at Long Beach Porsche. They honored the deal made before hand without amy surprises. Josh in Sales, Harpreet in Finance, and technical support with Evan all handled the sale with professionalism and made the transaction stress free.

One of the best Ferrari dealership in the continental US - mhass

One of the best Ferrari dealership in the continental US period. The GM (Ed Brodsky) and team are true professionals and made my Italia trade-in and Pista buying process a breeze. They guided me through the entire process, shipping the vehicle to and from and the overall transaction was just so easy for an out of state customer that I am blown away at the level of professionalism. Ed was always there to answer my questions, emails and texts. His level of patience with customers is top notch and overall a very transparent sales team. Overall, I am a very happy customer and totally recommend the team at Ferrari of South Bay. Keep up the good job representing one of the top car brands and the customer experience / journey that comes with it. Thank you guys !!

First time buyer with excellent service - Maria8754

First time buying a car and my experience with Hawthorne motors express was excellent. This family owned dealer welcomes you and helps you each step of the way definitely recommend this dealer to family and friends!

Bought car unseen from remote location. Great... - dolier

Bought car unseen from remote location. Great communication. Car is as depicted so far so good. Would recommend this dealership. Chen was accommodating and send many pictures of the cars even areas that has small scratches. No bait and switch.

Very helpful and informative. - solsob67

Very helpful and informative. We've been working hard to get this deal made. Even offered to assist with a shipping company.

My experience was more then excellent with Ilusso highly - Johnny

My experience was more then excellent with Ilusso highly recommend this dealership anyone looking for exotic car this is the place to go.

At first I was upset with the dealer because the price - Leventhallaw

At first I was upset with the dealer because the price shown at the top of the ad is NOT the cost of the vehicle. Since all of their cars get extensive upgrades such as lifts bumpers winches and lights that significantly adds to the cost of the vehicles. However, everything worked out in the end as I made a good deal for my vehicle.

Great to work with and made everything right,would - fleesondavid

Great to work with and made everything right,would purchse another viecle from them.Honest and fair dealership

A little high on price but the customer service was good.... - joemudder

A little high on price but the customer service was good. Should have come with some kind of warranty even if its only a few days

Excellent customer service especially from the service - Mtz.led

Excellent customer service especially from the service department. Elsa is great, very helpful, attentive and reliable. I always have a smooth experience dropping off my car at Tustin Hyundai!

The service team is simply wonderful. - jscott7804

The service team is simply wonderful. They are patient, thorough and always so welcoming. I actually look forward to my service appointments here because the atmosphere is so positive and the popcorns are great. I am happy and grateful with Carson Nissan's customer service. Great job

I brought my car in for scheduled maintenance and to make - Chowder

I brought my car in for scheduled maintenance and to make a software change. The advisor listened and ensured my needs were met. The facilities were great and allowed me to wait in comfort.