AJ Alshati | Page 10

I came into Suntrup VW because of a New GTI Autobahn I saw that they had. When I got there it had just left for a test drive and unfortunately sold at no fault to AJ or Suntrup in my excitement I rushed o saw that they had. When I got there it had just left for a test drive and unfortunately sold at no fault to AJ or Suntrup in my excitement I rushed out without calling ahead to confirm it was there. Thankfully I got to work with AJ who was a Rockstar! He spent the day looking for one exactly like it and was able to secure an incoming GTI like it from another dealer on dealer trade! The whole process was incredibly easy, transparent, and fast. Thank you AJ and Suntrup VW! More

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Exceptional Customer Service and Customer Support very Accommodating Customer Satisfaction with meeting my requirements and expectations and Lastly making sure I am satisfied with my purchase and My Exper Accommodating Customer Satisfaction with meeting my requirements and expectations and Lastly making sure I am satisfied with my purchase and My Experience with this Dealership over the years has been greatly appreciated More

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I had an extremely disappointing experience at Suntrup VW. My salesperson, AJ, exhibited behavior that was not only disrespectful but also marked by dishonesty and deceit. Despite paying the sticker price VW. My salesperson, AJ, exhibited behavior that was not only disrespectful but also marked by dishonesty and deceit. Despite paying the sticker price, additional fees, such as a surprising $500 no-trade-in fee, were introduced – then I was told the price shown on their website was only for people who financed through the dealership. (I was paying cash) details that were conspicuously absent from their website. The condition of the front tires was another concern; AJ initially contended they were within acceptable specifications. When I requested to speak with the sales manager regarding this matter, AJ asserted he lacked the technical expertise to comment so why did I want to talk to him. Eventually, they did agree to replace the tires. Upon our arrival at the dealership, AJ enthusiastically introduced a contest in which purchasers could throw a bean bag for a chance to win either a $50 gas card, complimentary floor mats, or a $500 discount on the car. Post-purchase, I inquired about participating in this contest, only to be informed that we did not meet the criteria. AJ's explanation for this exclusion was rather puzzling and lacked clarity. Towards the end of the process, after all paperwork had been signed, AJ informed me that the car came with only one key fob, a potential additional expense of about $300. My decision to purchase the car was primarily based on my trust in VW as a reputable brand, as well as the assurance of a VW warranty. Regrettably, my confidence lies with the brand and not with AJ. I sincerely hope that this level of deceitfulness is not indicative of the dealership's overall training. The One shining star was their service department. They did an excellent job getting my car ready for pickup. I would have no problem taking my car to get serviced at Suntrup VW. Jjust don't buy a car from Suntrup VW....or at least be aware of these deceitful practices. More

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Awesome experience to say the least. AJ went the extra mile to make the deal happen and please the customer (me). Best car buying experience ever. Highly recommended!! AJ went the extra mile to make the deal happen and please the customer (me). Best car buying experience ever. Highly recommended!! More

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I can’t use any words to describe how fascinate the store and the dealer is and the dealer is More

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Aj made my experience the most painless I've ever had at suntrup. Thank you! suntrup. Thank you! More

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Working with Blaze at Suntrup Volkswagen for my recent purchase of a Chevy Blazer was an outstanding experience. Blaze was professional, knowledgeable, and patient. He listened to what was important to me purchase of a Chevy Blazer was an outstanding experience. Blaze was professional, knowledgeable, and patient. He listened to what was important to me in a vehicle and found the perfect one for me. The entire staff was friendly and attentive. Another salesman named AJ even kept me company during a brief wait while Blaze returned with the Chevy from a different lot, and we had a great conversation about St. Louis' new soccer team! The process, from test driving to financing, was seamless. Overall, I highly recommend Suntrup Volkswagen and Blaze for their exceptional customer service and expertise. More

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Aj’s attention to detail was impeccable. He was a great listener, and provided all the information necessary to make the decision that made the most sense for my situation. The entire proces He was a great listener, and provided all the information necessary to make the decision that made the most sense for my situation. The entire process from beginning to end was smooth as butter. I highly recommend AJ as a salesman and Suntrup , as my new go to dealership! More

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AJ was very respectful and knowledgeable about the vehicle. I would definitely recommend friends and family to AJ and Suntrup Volkswagen. vehicle. I would definitely recommend friends and family to AJ and Suntrup Volkswagen. More

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Everybody was super helpful! AJ went out of his way to help me out and make sure it was a good experience. AJ went out of his way to help me out and make sure it was a good experience. More

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