AJ Enojado

Service dept. is great. Dealership in general disappointing. Salesman was only one who cared about my lease. The managers messed things up so bad and did not care. is great. Dealership in general disappointing. Salesman was only one who cared about my lease. The managers messed things up so bad and did not care. The lease I returned was on the sales lot before the new lease was completed. Will probably use a different dealership when this lease ends. More

by bsherbino Verified Customer Verified Customer

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They were incredibly helpful in finding the right truck for us. We were also buying out of state and they were very helpful with all the paperwork for us. We were also buying out of state and they were very helpful with all the paperwork More

by ashaeileen4 Verified Customer Verified Customer

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Justin and the entire LaFontaine team were great to work with in the purchase of our new 2026 Ram 2500. We live in Indiana and just could not find the time to get up to Lansing, but knew they had the truck with in the purchase of our new 2026 Ram 2500. We live in Indiana and just could not find the time to get up to Lansing, but knew they had the truck we wanted with the options we wanted. We were able to complete our entire transaction via phone, email, and DocuSign. We were so worried about doing everything this way, but it was so easy!! They even worked with us on our trade-in (2016 Ram 2500). We were able to figure out a day that worked for one of their drivers to deliver our new truck to us and drive our trade-in back to the dealership. Would HIGHLY recommend LaFontaine CDJR of Lansing to anyone in the market for a vehicle. More

by JMMDBERGMAN Verified Customer Verified Customer

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My salesman was extremely helpful and tried to find us the best deal that fit for us 10 out of 10 for experience and 10 out of 10 for hospitality very good experience overall the best deal that fit for us 10 out of 10 for experience and 10 out of 10 for hospitality very good experience overall More

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The sales part of the process was quick and easy. Josh put us in a vechical that fit our needs. The rest of the process was a nightmare. It took over 5 hours in 2 different visits to finish and sig Josh put us in a vechical that fit our needs. The rest of the process was a nightmare. It took over 5 hours in 2 different visits to finish and sign the deal. .There was no valid reason to keep us waiting either time. The management and finance department had no reasons to keep us waiting. The tactics of management to keep us waiting was unacceptable in the 1st visit. Then, having one finance guy working at end of the day was also unacceptable on the 2nd visit. The dealership got money in the end and I have new car. I will seek out another dealership if I ever need another car. Please do not follow up. More

by Morden.jason Verified Customer Verified Customer

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I’ve bought multiple cars through Moustophe Lo at LaFontaine. He listens to what I and my family needs. He is persistent in searching and coming up with solutions. The entire team at the dealership i LaFontaine. He listens to what I and my family needs. He is persistent in searching and coming up with solutions. The entire team at the dealership is great to work with. More

by egerkin Verified Customer Verified Customer

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I was quoted almost $2000 to splice a wire together and wanted to refuse service but they completed it without my approval and still made me pay for the repairs to get my car back. Very unprofessional serv wanted to refuse service but they completed it without my approval and still made me pay for the repairs to get my car back. Very unprofessional service manager hung up on me and kept cutting me off as I was trying to speak. Will never come to this dealership again for they have the worst customer service I have ever experienced. More

by SEANZOMA Verified Customer Verified Customer

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Been a customer for sometime, since it was Snethkamp. I love Emma an Liam!! Always get the best service from them. On my 5th Jeep with them!! I love Emma an Liam!! Always get the best service from them. On my 5th Jeep with them!! More

by tyree1970 Verified Customer Verified Customer

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They were very polite, took time to explain to me what they were going to do to my vehicle. And roughly how long it was going to take. they were going to do to my vehicle. And roughly how long it was going to take. More

by jamesroten1952 Verified Customer Verified Customer

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Purchased a vehicle, salesman said they would fix certain issues. Dropped car off on Friday before thanksgiving, they said they would have it done by Monday or Tuesday of following week. That week came and w issues. Dropped car off on Friday before thanksgiving, they said they would have it done by Monday or Tuesday of following week. That week came and went and they said they were waiting for parts and would get in couple days and can would be ready the next following week on Monday or Tuesday, then on that next Tuesday I call again and they said again they are waiting for parts and that the car would be ready on the next following Monday or Tuesday. I go in that following Monday and service tell me they still waiting on parts , I explained that they have been telling me that for weeks now, he went to the back and came back out and said they had the parts and they would have car ready that evening or next day. So the next day I called again and they said I could pick up the car at 5pm. I truly do not believe they had to wait 3 weeks for parts, I could have kept my car until they had the parts if that was the case but they didn’t want to give me my car back. The fact it took almost a month to get brakes and shocks fixed was absolutely ridiculous. I could have went to any parts store and got the parts in minutes. I also use to deliver the parts to your dealership when I worked for black horse carriers/penske, and I know dealers order parts one day and get the parts the next day unless they order to late in the day or was a holiday or weekend. So I know for a fact that my car literally just sat outside and was not gonna get touched for a long time despite already having the parts on hand, it was because I didn’t have to pay for the repairs so u had no rush to do it and just kept lying to me every day. I would never buy a vehicle from your dealership or have repairs done at your dealership again. More

by brandonlrathbun Verified Customer Verified Customer

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