Joseph Claudio

Service dept. is great. Dealership in general disappointing. Salesman was only one who cared about my lease. The managers messed things up so bad and did not care. is great. Dealership in general disappointing. Salesman was only one who cared about my lease. The managers messed things up so bad and did not care. The lease I returned was on the sales lot before the new lease was completed. Will probably use a different dealership when this lease ends. More

by bsherbino Verified Customer Verified Customer

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Justin and the entire LaFontaine team were great to work with in the purchase of our new 2026 Ram 2500. We live in Indiana and just could not find the time to get up to Lansing, but knew they had the truck with in the purchase of our new 2026 Ram 2500. We live in Indiana and just could not find the time to get up to Lansing, but knew they had the truck we wanted with the options we wanted. We were able to complete our entire transaction via phone, email, and DocuSign. We were so worried about doing everything this way, but it was so easy!! They even worked with us on our trade-in (2016 Ram 2500). We were able to figure out a day that worked for one of their drivers to deliver our new truck to us and drive our trade-in back to the dealership. Would HIGHLY recommend LaFontaine CDJR of Lansing to anyone in the market for a vehicle. More

by JMMDBERGMAN Verified Customer Verified Customer

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My salesman was extremely helpful and tried to find us the best deal that fit for us 10 out of 10 for experience and 10 out of 10 for hospitality very good experience overall the best deal that fit for us 10 out of 10 for experience and 10 out of 10 for hospitality very good experience overall More

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The sales part of the process was quick and easy. Josh put us in a vechical that fit our needs. The rest of the process was a nightmare. It took over 5 hours in 2 different visits to finish and sig Josh put us in a vechical that fit our needs. The rest of the process was a nightmare. It took over 5 hours in 2 different visits to finish and sign the deal. .There was no valid reason to keep us waiting either time. The management and finance department had no reasons to keep us waiting. The tactics of management to keep us waiting was unacceptable in the 1st visit. Then, having one finance guy working at end of the day was also unacceptable on the 2nd visit. The dealership got money in the end and I have new car. I will seek out another dealership if I ever need another car. Please do not follow up. More

by Morden.jason Verified Customer Verified Customer

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You still didn't make it right. Changed me for mapping updates on GPS. I checked with the company and learned you installed the wrong application. Installed updates to system i di Changed me for mapping updates on GPS. I checked with the company and learned you installed the wrong application. Installed updates to system i didn't ask for. I asked for GPS map updates . Still charged me for it and no manager followed up to fix it. More

by sbayouk Verified Customer Verified Customer

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The salesperson was friendly. The dealership had loud, hip-hop music playing-not professional! Also the person who went through my paperwork was rude. Not a satisfactory experienc The dealership had loud, hip-hop music playing-not professional! Also the person who went through my paperwork was rude. Not a satisfactory experience. The dealership should take lessons from La Fontaine Buick down the street. More

by HALLC5739 Verified Customer Verified Customer

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Liam was great to work with friendly, ethical , detail oriented. Made the process seem easy oriented. Made the process seem easy More

by slcarson Verified Customer Verified Customer

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10 out of 10 great customer service and quick with response they even brought my new truck to me response they even brought my new truck to me More

by 236MEDRANO Verified Customer Verified Customer

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I had a great experience with my purchase of my 2023 GMC Sierra 1500. Liam was fantastic work with and everyone at the dealership made my experience seamless and quick. I would highly recommend anyone looki Sierra 1500. Liam was fantastic work with and everyone at the dealership made my experience seamless and quick. I would highly recommend anyone looking for a car to work with this store. More

by aaron.hassea Verified Customer Verified Customer

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Lafontaine provided a quick, efficient selection and leasing experience. Taj Burgette was great to work with, patient and very helpful. leasing experience. Taj Burgette was great to work with, patient and very helpful. More

by rhotchkin Verified Customer Verified Customer

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