AJ Hassan

DO NOT BUY A USED CAR FROM CORWIN TOYOTA OF COLORADO SPRINGS I bought a used 2017 Sienna for $18,000 on December 16, 2025, including the installation of brand-new tires prior to alignment. Within just SPRINGS I bought a used 2017 Sienna for $18,000 on December 16, 2025, including the installation of brand-new tires prior to alignment. Within just 3 months, approximately 2,000 miles later I had to tow it for $700 to the dealership on March 17, 2026. Upon two separate inspections, I received an estimate for $18,000 in necessary repairs. The now reported issues: transmission failure (bearing failure), a destroyed transfer case, engine timing cover leaking, blown and leaking rear shocks, cylinder 4 misfire, requiring a tune-up, and a rear differential drain plug left halfway out. Multiple maintenance concerns were identified that clearly predated our purchase. NONE of these significant issues were disclosed on the used car inspection report before the time of sale. Based on the pictures given, it is evident that these problems existed prior to our purchase. This vehicle should not have been sold as “in good condition” and instead should have been sent to auction. It is unfathomable that a technician(s) had been under the car at least three times before we bought it and none of this was reported. Furthermore, shortly after buying the car, on February 19, 2026 purchased a second key fob to be programmed. During that visit, a 21-point inspection was conducted, and again, no issues or recommendations were noted beyond a routine driveline service email. We have called the Corwin corporate office twice and spoke with Mary Hjermstad who has emailed Curtis Hensley, General Manager, to contact us. It has now been two weeks, and no one has reached out. Warren Weimer, the service director, was willing to give us the driveline service. The used car manager is taking ZERO responsibility saying we bought it “as is”. Also stated willing to work with us on a trade per our service writer but at an EXTREME financial loss. My husband worked at that location for 4 years as a used car technician when it was Larry H. Miller Toyota and has been a professional automotive technician for 20+ years. This is our first experience with Corwin and I tell you a very egregious experience. The condition of this vehicle at the time of sale is unacceptable and should have been clearly identified. They show absolutely no care about their customers whatsoever. The lack of accountability and communication has only compounded the issue. We urge Corwin Toyota of Colorado Springs to review this situation seriously and work toward a fair and reasonable resolution. Wish I had the option to give Negative stars to everyone I gave 1 star to. Sad. But, want their names involved. More

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A vehicle that should not have been sold engine light continuously comes back on. They clear the codes and it just comes right back on about two weeks later. continuously comes back on. They clear the codes and it just comes right back on about two weeks later. More

by KELLY.EMRICK Verified Customer Verified Customer

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Smooth process. I dropped off my car to get the windows tinted. Daniel ordered me a Lyft ride to to and from my house. I dropped off my car to get the windows tinted. Daniel ordered me a Lyft ride to to and from my house. More

by THALIAH1893 Verified Customer Verified Customer

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I recently had a frustrating experience with the service center at this dealership. I scheduled an appointment for a simple blinker light replacement, which was supposed to be a courtesy since I had just pu center at this dealership. I scheduled an appointment for a simple blinker light replacement, which was supposed to be a courtesy since I had just purchased the vehicle. Unfortunately, things went wrong from the start. First, I had to reschedule my appointment because the blinker housing was broken. No big deal, things happen, so I moved to the next scheduled date. Then, I was told they weren’t supposed to schedule me for that day at all, which caused another delay. On my third attempt, the blinker light actually broke while the mechanic was installing it. This is when things really started to feel frustrating. To make matters worse, I also had a check engine light issue. When I called to add it to the appointment, I was told I’d need to visit an actual Jeep dealership for that issue, which ended up costing me for both the check engine diagnostic and the blinker replacement (which was supposed to be free as part of the purchase). Overall, the experience has been incredibly inconvenient and disappointing. It feels like a lack of coordination and care on their part, and I ended up paying more than I had expected due to repeated mistakes. I hope they improve their service and communication in the future. More

by Devin A. Verified Customer Verified Customer

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Absolutely the best experience I’ve had buying a vehicle. Elana is amazing and made the process so smooth! Their service department is top notch as well. I had a few things I needed looked at on my car after Elana is amazing and made the process so smooth! Their service department is top notch as well. I had a few things I needed looked at on my car after I purchased it and they went above and beyond to make sure it was all resolved. 10 out of 10! More

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Great service! Took my vehicle in for recall service. Friendly, professional service department. We appreciated the text updates on the progress of our vehicle. We highly recommend!!!! Friendly, professional service department. We appreciated the text updates on the progress of our vehicle. We highly recommend!!!! More

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Brought my FRS in to get a brake issue and engine code checked out. AJ was upfront and thorough explaining the issues and what the options were. Although the service took longer than anticipated due to ci checked out. AJ was upfront and thorough explaining the issues and what the options were. Although the service took longer than anticipated due to circumstances outside of AJ's control, he worked with me to get a solution that worked with my time constraints. More

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Kodee and team do amazing job on communicating with me on my vehicle . And always fix my vehicles the first time around. Great job guys my vehicle . And always fix my vehicles the first time around. Great job guys More

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I could not say enough about how awesome the different team members here have been throughout my jeep patriot experience. I always enjoy my visit. team members here have been throughout my jeep patriot experience. I always enjoy my visit. More

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Very please to get in and quick turn around! AJ was knowledgeable and friendly! When we came to pick up it was equally pleasant. Thank you AJ knowledgeable and friendly! When we came to pick up it was equally pleasant. Thank you AJ More

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