AJ Rice | Page 2

Just the best, from management,sales, and finance. The reason I came to this dealership was the Sales Manager Aj Rice. We called in to speak to an associate about a new Tacoma for my family. We ended u The reason I came to this dealership was the Sales Manager Aj Rice. We called in to speak to an associate about a new Tacoma for my family. We ended up getting transferred to Aj I believe on accident. Which was the best thing to happen to us. He introduced himself as the new car sales manager and said it would be a problem he would be beyond happy to help us. We told him what we were looking for and he informed us he had the perfect truck. I told Him we lived in Johnson city and that it would be a long drive for us to make it to Chattanooga. He informed us that he would make this the easiest and most transparent process of purchasing a car we have ever experienced. Man was he right! He took our information down and said to bear with him for a few mins. Next thing I know within 20mins he had taken pics of the car and a complete walk around of the truck and demonstrated the key features on a video. He then called us shortly after to follow up and make sure my husband and I received the pictures and videos. We were so elated with the how he handled the entire situation we decide to make the 3hr plus commute just because of the process A.J. the manager did for us. But it doesn’t stop there. We schedule to come in a Saturday and have a time. He then told us to ask for himself or a sales associate he was going to put us with to finish the paper work. We arrived and as I expected they were busy and that sales person he wanted us to finish up the paper work with. So A.J. went above and beyond again and greeted us and told him to give him a few mins bc that sales person was busy. He came back up mins later and said to follow him and brought us into his office. He informed us he knew we had made a long drive to come see us and did not want us to wait. And he proceed to do all of our paper work himself so we could get done quick. He even had our truck cleaned up and filled with gas waiting for us! I just have to say I have bought tons of cars and have never had a manager of a dealership go above and beyond for us before every. I will from now on always recommend anyone in the tri cities to make the drive to Capital Toyota for the experience to see the manager A.J. or anyone else outside of the area or in the local aera to see him at Capital. More

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Fast and Friendly The reason I came to this dealer is Josh Wilcox. We cooresponded for almost six months but he would reach out to me not just to sale a car but truly The reason I came to this dealer is Josh Wilcox. We cooresponded for almost six months but he would reach out to me not just to sale a car but truly cared about what went on in my life. Alicia was helpful very personalble made it a wondeful biy8ng experience. Was really surprised when AJ the manger came out to congradulate me. More

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Amazing experience I was preapproved with my credit union and went to buy car. Patrick took time to let me see the 4runner I thought I wanted but when I had reservations I was preapproved with my credit union and went to buy car. Patrick took time to let me see the 4runner I thought I wanted but when I had reservations about the lack of space in the 3rd row, he showed me the highlander and it was everything I wanted! They really worked with me on everything and treated me respectfully. When it came time to sign the agreement, they were able to offer me a better rate than my credit union. I am very impressed More

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Happy Prius Prime Customers We would like to thank Craig Pesnell, Chris Morgan and AJ, for going out of their way to make this deal happen for us. Craig could not have been more We would like to thank Craig Pesnell, Chris Morgan and AJ, for going out of their way to make this deal happen for us. Craig could not have been more helpful in the transition and going over all the details of the car with us. Chris made the paperwork go as painless as possible. It was a breeze. We couldn't be more happy with these guys and our new car. More

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Great We had a great experience at Capital Toyota! Marcos was great giving us information about the car and answering all questions. The finance department We had a great experience at Capital Toyota! Marcos was great giving us information about the car and answering all questions. The finance department was beyond amazing explaining everything and helping us make the best decision possible with our vehicle! Mike and Chris are top of the line and really care about their customers. More

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Thank you! We worked with Kevin in the service department, to assess what needed to be done to my old car. With Alicia Normand's help, we decided to buy a 2018 C We worked with Kevin in the service department, to assess what needed to be done to my old car. With Alicia Normand's help, we decided to buy a 2018 Camry. Alicia was thorough, knowledgeable, and understanding. Her sense of humor is wonderful. Her sense of what clients need and want is exceptional. She answered my texts in a timely manner. I have no hesitation recommending her to a future buyer. More

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Professional with personality! Shopping the best price at several dealerships, Capital Toyota won. Warranty and service put them over the top. The sales staff and up were great. Shopping the best price at several dealerships, Capital Toyota won. Warranty and service put them over the top. The sales staff and up were great. More

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Great deal!!! Jacob did afresh job showing us all of the different options we had for a 4 Runner. He wasn’t pushy and didn’t pressure us in any way. We love our new Jacob did afresh job showing us all of the different options we had for a 4 Runner. He wasn’t pushy and didn’t pressure us in any way. We love our new (demo) 4 Runner and we got a GREAT deal on it! More

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Great Customer Service! I upgraded my 2016 Highlander for a 2017 and am fully satisfied with the experience that I received at Capital Toyota. Alicia was my salesperson and l I upgraded my 2016 Highlander for a 2017 and am fully satisfied with the experience that I received at Capital Toyota. Alicia was my salesperson and listened to every feature that I needed in my new vehicle. The management team worked hard to get us what we needed. This is the 3rd vehicle that we have purchased from Capital Toyota and each time Alicia has been very responsive to our needs. Thank you for getting me into a new 2017 Highlander! More

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Finaly Got My Truck Ive been in a Ford Fusion Hybrid for the past few years due to my long work comute. That has changed and I have been wanting a truck for a while now. Ive been in a Ford Fusion Hybrid for the past few years due to my long work comute. That has changed and I have been wanting a truck for a while now. Working with Capital Toyota was so easy and they were able to get me into a 2017 Tacoma for the price I can live with. The entire team I worked with truly cared and did everything they could to make sure I was satisfied. Thank you for putting me back into a truck I love. This is the second vehicle I have bought from Alicia and Capital Toyota, I won't go anywhere else. More

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