ALEX RODRIGUEZ | Page 22

I absolutely am blown away by the service, attention and detail this dealership provides for its customers. From the scent in the bathroom to the high quality leather chairs, coffee, and little shopping are detail this dealership provides for its customers. From the scent in the bathroom to the high quality leather chairs, coffee, and little shopping area - AND their communication, it’s very clear that this dealership aims to go above and beyond to put the customer first from appointment booking, follow up on new car appraisal, to taking the dedicated time to walk you through your repairs so you completely understand them, providing financing, and making sure you are comfortable not only during your stay but after by leaving your car freshly washed. I live an hour away and I will choose to come here and spend my dollars with my service advisor, alex, who I trust and who has never once been rude or made me feel uneducated as a customer. I enjoy my experience every single time I come and look forward to it. I choose to come here, even though it’s an hour drive, and it’s worth every penny. unlike other dealers who treat you like crud, this place really tries to go above and beyond. Nice job Alex and Garland! More

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It took a little longer than expected but they were busy and I did get there early in case they were able to get me in early and I did get there early in case they were able to get me in early More

by MCHLHEARNE Verified Customer Verified Customer

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Alex said that he would include it in my packet. The price is for the tires that would fit my car. It was not there. The price is for the tires that would fit my car. It was not there. More

by CAROLYNARCHIE Verified Customer Verified Customer

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Serviced my truck Friendly and efficient No complaints Nice people The cashier was great A complaints Nice people The cashier was great A More

by TIMTHEWATERGUY Verified Customer Verified Customer

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A re-call issue was taken care of very well and Alex R. Was helpful and friendly. Thank you. Was helpful and friendly. Thank you. More

by DEHAZ Verified Customer Verified Customer

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Alex Rodriguez, as well as the whole service staff, have always been "top notch" when it comes to customer service, which makes having my vehicle serviced an overall hassle-free experience. Good folks who always been "top notch" when it comes to customer service, which makes having my vehicle serviced an overall hassle-free experience. Good folks who represent Shottenkirk both professionally and courteously. More

by Twoon47! Verified Customer Verified Customer

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Alex was very patient and kind in explaining details about my car. He even helped me find a coupon I could use when checking out!! Exceptional customer service. about my car. He even helped me find a coupon I could use when checking out!! Exceptional customer service. More

by PACEFAM4 Verified Customer Verified Customer

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See previous statement about time it took to get a battery and windshield wipers replaced. Alex should have monitored the time and kept me informed instead of me having to complain. battery and windshield wipers replaced. Alex should have monitored the time and kept me informed instead of me having to complain. More

by BSTALFORDTX Verified Customer Verified Customer

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prompt and courteous. Very efficient. I loved that they washed my dirty truck. Good job. Very efficient. I loved that they washed my dirty truck. Good job. More

by LANNYTONI Verified Customer Verified Customer

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Good and professional service by knowledgeable service providers thank you And I appreciate your employees providers thank you And I appreciate your employees More

by SUSANNEWOODS102 Verified Customer Verified Customer

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