I appreciate that I didn't have to wait long for the
service. Alex was GREAT! I was shocked at the cost of a new battery! Wow! I was not happy at all having to pay an extra 3% using my credit card.
service. Alex was GREAT! I was shocked at the cost of a new battery! Wow! I was not happy at all having to pay an extra 3% using my credit card. I mean, nobody carries around that much cash or blank checks these days. Ugh! Lastly, thank you for washing my car. I really appreciate that.
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by shka2008
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury
Very good dealership I was very satisfied with everything
and the staff is very professional and they are very nice people I enjoyed working with them
and the staff is very professional and they are very nice people I enjoyed working with them
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by SUSAN8528
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2024 -
Shottenkirk Toyota Granbury responded
SUSAN, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!
They treated me very well in dealing with my oil leak.
Their shuttle service made it easy to leave my car while the problem was being addressed.
Their shuttle service made it easy to leave my car while the problem was being addressed.
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by WAYNEFITZGERALD
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Alex was great!
I was in and out quicker than expected and got a wash!
I was in and out quicker than expected and got a wash!
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by Shanna7205
Service Price Transparency
Aug 15, 2024 -
Shottenkirk Toyota Granbury responded
Shanna, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
The service appointment took a total of 35 minutes.
Alex was kind and respectful. It was an amazing experience.
Alex was kind and respectful. It was an amazing experience.
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by heidiahler719
Service Price Transparency
Aug 12, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
I recently had the pleasure of working with Eli
Rodriguez at Sottenkirk Toyota Granbury, and I can't speak highly enough of the experience. From the moment I arrived, Eli made sure I felt welcomed
Rodriguez at Sottenkirk Toyota Granbury, and I can't speak highly enough of the experience. From the moment I arrived, Eli made sure I felt welcomed and well-informed about the process.
Eli was incredibly knowledgeable, taking the time to explain all the details of the recommended services and ensuring I understood my options. There was no pressure, just clear, honest advice that helped me make the best decision for my vehicle.
What impressed me most was Eli’s communication throughout the entire service. I was kept updated on the status of my car, and any additional work needed was thoroughly explained before proceeding. This transparency built a level of trust that I deeply appreciate.
When I picked up my car, it was ready on time, and Eli Rodriguez went over everything that had been done, answering any lingering questions I had. The entire process was seamless, and I left feeling confident that my car was in great hands.
Overall, Eli exemplifies excellent customer service. I would highly recommend [him/her/them] to anyone looking for
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by Danny
Service Price Transparency
Aug 09, 2024 -
Shottenkirk Toyota Granbury responded
Danny, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
Alex was very respectful, polite and quick!
Definitely recommend him for your service needs! Highly recommend!
Definitely recommend him for your service needs! Highly recommend!
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by skyler hammer
Service Price Transparency
Aug 08, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Alex was fantastic!
He took care of all my service needs. I highly recommend him.
He took care of all my service needs. I highly recommend him.
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by hgalbin1953
Service Price Transparency
Aug 08, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Alex is very kind and solves everything I need very
quickly so I am glad Toyota always is the best option!
quickly so I am glad Toyota always is the best option!
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by monoviedo86
Service Price Transparency
Aug 02, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Great service!
! Great attitudes and quick for sure! Would recommend to all. Comfy waiting area as well!
! Great attitudes and quick for sure! Would recommend to all. Comfy waiting area as well!
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by matthew
Service Price Transparency
Aug 02, 2024 -
Shottenkirk Toyota Granbury responded
matthew, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
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