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ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford
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ALICIA CHAPMAN-JONES | Page 8

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
124 Reviews
4.9

124 Reviews

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124 Reviews of ALICIA CHAPMAN-JONES

April 10, 2024

Dealership Rating
Employee Rating

Jon and the Southern Ford Team are great to work with. I appreciate you all! More

by Not the GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, JON CONWAY, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, EDWIN WARREN

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Apr 11, 2024

Southern Ford responded

Thank you.

April 09, 2024

Dealership Rating
Employee Rating

Quick and professional service. Kept me informed on the progress of my truck. Will recommend More

by cpgardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, JON CONWAY, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, SCOTT MIKULEC, EDWIN WARREN

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Apr 09, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 09, 2024

Dealership Rating
Employee Rating

Wouldn't tell anyone else to use this dealership. I think the service is really More

by jtheclaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: JEFF DOBSON, JON CONWAY, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, SCOTT MIKULEC, EDWIN WARREN

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Apr 09, 2024

Southern Ford responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 09, 2024

Dealership Rating
Employee Rating

Excellent job. Alicia was a great help with getting me the best deal on my tires. More

by BISSELL101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 07, 2024

Dealership Rating
Employee Rating

Good service but it’s different from former ownership. Great service from the representatives. As a Lincoln owner, prefer to go to a Lincoln dealership however I still like the service I receive. More

by OPULENCETRANSPORTATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

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Apr 09, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 06, 2024

Dealership Rating
Employee Rating

I had a very productive visit. Had some issues with my car sensors but thanks to a fast and efficient service I was able to have this problem rectified in a fast manner. More

by jerrel.aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, JON CONWAY

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Apr 09, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 05, 2024

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Employee Rating

Enjoyable experience. The work environment, lounge, and all personnel were friendly and professional. Service was excellent. More

by darnellhelen
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 05, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 04, 2024

Dealership Rating
Employee Rating

Friendly and excellent customer service. They kept me informed and assisted in setr8ng up my next appointment. More

by ALOHA1LISA63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 31, 2024

Dealership Rating
Employee Rating

Very good group of guys, thanks for all your help and attention to details, you will definitely see us again, More

by bertsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, JOE JENSEN, JON CONWAY, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, SCOTT MIKULEC, JARED STARK, EDWIN WARREN

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Apr 04, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 31, 2024

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Employee Rating

Excellent customer service! Thank you very much getting the service done sooner than expected time. More

by MEGBMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 04, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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