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AZ Ehteshami
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AZ Ehteshami | Page 2
Lease Retention Manager
Jim Falk Lexus of Beverly Hills
9230 Wilshire Blvd
Beverly Hills, CA 90212
32 Reviews
32 Reviews of AZ Ehteshami
December 22, 2020
Very efficient, all personnel professional, worth the 3 Very efficient, all personnel professional, worth the 3 1/2 hour drive to get the deal. Can’t remember the guy who gave us instructions in the car, l Very efficient, all personnel professional, worth the 3 1/2 hour drive to get the deal. Can’t remember the guy who gave us instructions in the car, loved him! More
by DNEWLIN56
Verified CustomerOther Employees Tagged: Juanito
Helpful 
December 04, 2020
I really appreciated how patient they were with explaining the prices and going over the contract. It’s difficult purchasing a car and they really made the process easy. Thank you Jennie Vuong for explaining the prices and going over the contract. It’s difficult purchasing a car and they really made the process easy. Thank you Jennie Vuong for all your help! More
by DKING0423
Other Employees Tagged: Juanito Hernandez, Jennie Vuong was amazing!
November 28, 2020
If a customer comes into the dealership armed with the cost of the vehicle, it will be easier for them to negotiate the car that they want. It also gives the dealership less room to take advantage of the cost of the vehicle, it will be easier for them to negotiate the car that they want. It also gives the dealership less room to take advantage of the customer. More
by H Geller
Other Employees Tagged: Heidi Hierlmeier
October 20, 2020
Initial approach was a surprise: an offer to end my lease early and get a 2020 model, but eventually when i realized it was legitimate, I was treated without delay and with special care by the many people wh early and get a 2020 model, but eventually when i realized it was legitimate, I was treated without delay and with special care by the many people who needed to finalize the transaction. They included the original lease department supervisor, her assistant, finance person and several tech people who needed to program my settings. These tech people were outstanding. More
by RUTHSHARI
Other Employees Tagged: Juanito Hernandez, All the tech people including the computer programmer rolling over contacts, setting up bluetooth, etc
October 01, 2020
My experience with the salesperson Heidi Hierlmeier was excellent. She contacted me on time, she gave me all the details and she put together a great deal for me. Also the finance team made the paperwork r excellent. She contacted me on time, she gave me all the details and she put together a great deal for me. Also the finance team made the paperwork real easy to complete. Everyone was excellent. More
by ARMENHOVANES
September 25, 2020
9/4/20 -My husband bought me a 2019 ES300h for my birthday. AZ was friendly throughout the process, Juanito was helpful during the delivery, and Finance was direct, straight forward, no time wasted. birthday. AZ was friendly throughout the process, Juanito was helpful during the delivery, and Finance was direct, straight forward, no time wasted. BUT for some reason the team was very FORGETFUL! Prior to the delivery my husband asked AZ to touch up the bottom of the bumpers, and if she was unable to do so then please provide him with the touch up paint so he could do it himself-that didn't happen. Also my husband had to remind them 4 times about the missing valve cap on the back tire, still was not replaced at the delivery, Juanito had to run down to the garage to get a valve cap at the very last minute. Then the 2nd key was not given to us at the delivery and the sales manager told us he will EXPRESS the key to our house - didn't happen. We had to reach out to both AZ and Juanito for key status, then key was shipped on 9/10/20, arrived at the house on 9/11/20. The day we bought the car, 9/4/20, we also ordered a set of weather mats from Parts, we were told the mats should deliver to our house shortly, didn't happen either. We called parts on 9/16/20, come to find out the mats were never shipped, so Lexus finally shipped out the mats on 9/16/20 and they arrived at our house the next day. We just can't imagine if we didn't follow up with Lexus, we would be forever waiting and waiting. Although the team was very friendly but the follow up skills was lacking. We bought from Tustin before and their service and delivery was flawless. we didn't expect we had to make so much effort during and after the purchase. More
by SUETA16
Other Employees Tagged: Juanito Hernandez
July 27, 2020
Great price, And customer support, purchase and helped with a good quote 👍 thanks, they where polite and helpful with their words , loved their service thanks with a good quote 👍 thanks, they where polite and helpful with their words , loved their service thanks More
by SAMARSAMITZ
Other Employees Tagged: Eddy Chavarria, Jamie Gonzales , Andria Belote, Misha Abramovitch, Juanito Hernandez, Chris Jackson, Fook Krongkum, Michael Shin, Jimmy Yac
July 21, 2020
Fredi is one of the least professional car sales people I have ever interacted with. She is dishonest behind her false “friendly” smile and inauthentic in the worst of ways. Thank you to AZ for helping save have ever interacted with. She is dishonest behind her false “friendly” smile and inauthentic in the worst of ways. Thank you to AZ for helping save the sale and being so professional and patient and kind. Lexus BH is lucky to have you! Note: Michael Shin is arrogant and unprofessional. Do not go to him or Fredi. Two of the same kind. More
by kz77
Other Employees Tagged: Michael Shin, Fredi Hoffman (TERRIBLE)
July 09, 2020
NEED HELP NOT PROFESSIONAL HAD TO CALL LEXUS COOPERATION IN TX. BEFORE SITUATION WAS RE CONFIDE. I ASKED ABOUT THE SITUATION ON 07/03/2020 THEY TOLD ME NO N NOT PROFESSIONAL HAD TO CALL LEXUS COOPERATION IN TX. BEFORE SITUATION WAS RE CONFIDE. I ASKED ABOUT THE SITUATION ON 07/03/2020 THEY TOLD ME NO NO NO NO NO. I CALL THE LEXUS COOPERATION ON 07/07/2020 TOLD ABOUT THE PROBLEM THE ANSWER WAS YES YES YES . YOU WASTED MY TIME AND TIME IS MONEY , BE FAIR WITH ALLLLLLLLLLLLLLLLLLLLLLL YOUR CUSTOMERSSSSSSSSSSSSSSSSSSSS TY TY TY . More
by 6106RA
Other Employees Tagged: A A
July 02, 2020
Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Kim made it happen his energy was Great. I told my sister to look for a car here. Mr. Kim Was great and Tim,and Mr Hall. Very helpful. Mr Kim made it happen his energy was Great. I told my sister to look for a car here. More
by CORMOORE1123
Other Employees Tagged: John Kim
