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Aaron Austin
Aaron Austin at Volkswagen of Downtown Chicago
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Aaron Austin

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.8
6 Reviews
4.8

6 Reviews

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6 Reviews of Aaron Austin

April 09, 2024

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Employee Rating

It is very well staff the people that work there are very friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services h More

by DEREKWILSON725
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Auzi Wallace, Fred Borek

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Apr 10, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review, Derek. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

January 25, 2024

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The service is always good and honest. The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being se More

by pierre.sanders
Recommend Dealer
Yes

Other Employees Tagged: Aaron Austin

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Jan 25, 2024

Volkswagen of Downtown Chicago responded

Pierre, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

January 24, 2024

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Hi Aaron has a very nice customer service. He was friendly, clear with the information I needed. I had a great experience. More

by flaviaworld
Recommend Dealer
Yes

Other Employees Tagged: Aaron Austin

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Jan 24, 2024

Volkswagen of Downtown Chicago responded

We are very happy to hear Aaron provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

January 20, 2024

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Despite being super busy, Luis was comforting and professional. I would highly recommend Luis and his team to anyone. More

by LUKE32
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Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House, Auzi Wallace

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Jan 21, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business, Luke, and hope to see you again soon!

January 17, 2024

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Great service, great staff, and awesome waiting rooms! Very thankful for the service and positive attitude of the staff. More

by sspreobra
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

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Jan 18, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 14, 2024

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It took way too long. I had to wait for almost 4 hours after I was told 2 hours max. Service should have sometime of plan for the customer, a loaner vehicle or Uber home s More

by ADELAVEGA13
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Recommend Dealer
Yes
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Jan 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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