Aaron Bisesti

I am a 71-year-old retired engineer living around Denver NC. In the past I have done almost all my vehicle maintenance myself. In 2022 I purchased a new 2022 Tucson with currently 52K miles. While under war NC. In the past I have done almost all my vehicle maintenance myself. In 2022 I purchased a new 2022 Tucson with currently 52K miles. While under warranty it is nice to have someone else fix any problems. March 10th 2026 I experienced what appeared to be an intermittent Passengers front rotor sticking issue (even smelled brake burning on that day). I took it to Lake Norman Hyundai march 12th, explained the issue. They checked it out and said all was well with the brakes. I explained it was intermittent and it was not acting up on that day. I had no luck trying to talk to the service manager, not sure where he was. Seems they guard access to him. I put my infrared non-contact gauge and fire extinguisher in the car and it happened again on April 2nd 20026. This was a 20-mile trip which is a longer trip than I usually take unless traveling to visit my parents in Northern Ohio. I took a video with my phone which showed the three other wheel rims at around 120 degrees and the passengers front at around 247 degrees. Very hot and strong burning smell. I have the video if you are interested. I called Lake Norman Hyundai that afternoon and explained everything to AI (AI is Artificial Intelligence) and that I even had a video. I could never get to talk to a human and did set an appointment for Monday April 9th. Per my request, AI said the service manager would call me back. By the next morning, I had still not heard anything from Lake Norman so I decided to Call Paramount Hyundai in Hickory NC and see how they handled things. It was answered by a human with whom I was able to talk to and explain everything. Set on Monday April 9th appointment. I called lake Norman Hyundai back and had lake Norman AI cancel my Monday appointment explaining that I had not receved a call back so I was going to change to Paramont in Hickory. AI must have told the service manager because a little later I received a message for the Lake Norman service manager. The following days after the April 2nd incident the Caliper was not acting up again. Paramount is about 5 miles further but what a difference. I will always go there now. My service rep Amber Clemens and service Manager Aaron Bisesti were the best. The Service manager is front and center there and listens to your concerns. He listened, looked at my video and took care of the issues. He did not look at me like I was a 71-year-old man who did not know what I was talking about. I was at a point after several experiences at Lake Norman Hyundai to never purchase another Hyundai again. Now after the service at Paramount in Hickory I even looked at some of the 2026 models. At Paramount, the people listen and take care of the issues. At Lake Norman Hyundai, the facilities are cramped, old and I felt like I was just being pushed thru. Lake Norman Service waiting area is in with the sales area with salesman talking about sport xxxxxxand playing games on their computers. Paramount has a nice separate waiting area, clean and even some free drinks and snacks. Special Thanks needs to be given to Service Manager Aaron Bisesti for being far above average. If all your service managers were like him, your service scores would hit the roof. More

Report | Print

I did not get any return phone calls concerning my cars issue. I had to reach out to Genesis Corp Cust Care. Then I received a call; issue still not resolved. issue. I had to reach out to Genesis Corp Cust Care. Then I received a call; issue still not resolved. More

Report | Print

Carl was an amazing salesman. He answered all questions and showed me the details of the car. I’m so glad he was our salesman He answered all questions and showed me the details of the car. I’m so glad he was our salesman More

Report | Print

I know Shayle personally & I asked him about information in regards to buying a car and the process while dealing with some outside circumstances. When I’m ready to buy I’m coming to Shayle because I know a in regards to buying a car and the process while dealing with some outside circumstances. When I’m ready to buy I’m coming to Shayle because I know and trust and I’ll be treated the right way. More

Report | Print

Paramount - Hyundai is a great establishment that not only treats their customers with care but also the vehicles of their customers! Great staff and an even better environment. only treats their customers with care but also the vehicles of their customers! Great staff and an even better environment. More

Report | Print

The rep , Matt Church was attentive and informative of the Genesis gv80 we purchased. No question went unanswered about the vehicle, its features, trim levels and the purchasing process. It was a pleasure the Genesis gv80 we purchased. No question went unanswered about the vehicle, its features, trim levels and the purchasing process. It was a pleasure talking with him and we are enjoying our purchase. More

Report | Print

Jamie did an amazing job. Made the process absolutely painless and couldn’t have asked for a better experience. I highly recommend seeing Jamie with Genesis of Hickory you won Made the process absolutely painless and couldn’t have asked for a better experience. I highly recommend seeing Jamie with Genesis of Hickory you won’t be disappointed. Before being able to pick up my new 2025 Genesis GV70 EV he surprised me a detailed video showing just how beautiful it is! Went over detail of it and all. By far the best service I’ve ever received. More

Report | Print

Great friendly people they stand behind what they saying drive 40 miles to do business with then an that's 40 miles one way I will continue to do business an tell my friends also great friendly people drive 40 miles to do business with then an that's 40 miles one way I will continue to do business an tell my friends also great friendly people More

Report | Print

Very professional knowledgeable and none pushy. Made sure you were comfortable at the dealership and the facility is very very clean. Very impressed Made sure you were comfortable at the dealership and the facility is very very clean. Very impressed More

Report | Print

Paramount Hyundai made the car buying experience great. They were responsive to questions I had and they did a great job quickly and conveniently repairing some minor issues after the sale. They were responsive to questions I had and they did a great job quickly and conveniently repairing some minor issues after the sale. More

Report | Print