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Aaron Bisesti
Aaron Bisesti at Paramount Hyundai Hickory
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Aaron Bisesti

Corp Service Lane Manager

Paramount Hyundai Hickory

1234 South Center Street
Hickory, NC 28602

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3 Reviews
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3 Reviews

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3 Reviews of Aaron Bisesti

February 12, 2021

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Employee Rating

"We purchased a new 2019 Sonata. In 2020, we started..."

- flamedame513

We purchased a new 2019 Sonata. In 2020, we started getting an error about the hybrid systems. We took it to the dealership in Valdese multiple times. They informed us nothing was wrong. The car started stalling and having further trouble. After taking to the sister dealership in Hickory, the hybrid pump had been bad the whole time. It was barely found in time to be covered by warranty. Almost as they were trying to wait until it was not to inform us it needed to be replaced. Wednesday, February 10th,2021, the car was taken in for service and preventive belt replacements. The service department was told the car was making an odd noise and was vibrating when pressure was applied to the gas pedal. They said it was just a little low on oil and nothing was wrong with the car. That afternoon the car broke down. We were told while on the phone trying to get service and a tow that it had to be a misfiring piston. It was a hole in the engine block. Later told the noise we were hearing and the vibration must have been something. It was as though they did not even attempt to look, or they were trying to out last the warranty to be able to charge more for parts and labor than the contract with the manufacturer provides. The constant timing of requested warranty covered repairs be missed when the warranty is close to expiration does not seem to be accident.

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Recommend Dealer
No

Other Employees Tagged: Kennith Stewart, Jason Greene, Candy Propst, Rusty Matlock, Chad Woods, Michael Tice, Andrew Newhouse, James Wright, Katelyn Hamm

Mar 01, 2021

Paramount Hyundai Hickory responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Thank you for your time.

October 28, 2020

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"The staff in the service department is AMAZING!!! Aaron..."

- ronnie.mark

The staff in the service department is AMAZING!!! Aaron has been the best and the perfect service manager. He even helped me pick out the perfect set of all weather tires for my Tucson, right before winter. In addition, Harry, the shuttle driver, was extremely personable and made the trip great!

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Recommend Dealer
Yes

Other Employees Tagged: Larry

Oct 30, 2020

Paramount Hyundai Hickory responded

We are very happy to hear that Aaron and our service department have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 02, 2020

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"Such a pleasure dealing with Chad! Professional and..."

- Cheryl

Such a pleasure dealing with Chad! Professional and personal. Absolutely love Paramount Hyundai! Ryan, in sales, was equally amazing! 2nd purchase from Ryan and Paramount!

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Recommend Dealer
Yes

Other Employees Tagged: Ryan Briggs, Chad Woods

Oct 04, 2020

Paramount Hyundai Hickory responded

Hello Cheryl, We are very happy Chad and Ryan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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