Aaron Glaze | Page 97

Good experience, helpful staff Sales staff was not pushy, willing to accommodate my needs and knowledgeable. Financing was a breeze and informative. Trade in value was low but they Sales staff was not pushy, willing to accommodate my needs and knowledgeable. Financing was a breeze and informative. Trade in value was low but they were willing to work with me a little. Staff was resourceful on finding other dealership inventory information in order for me to compare to obtain the best deal available at the time. More

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Quick and painless Attentive staff very helpful and friendly made the experience enjoyable. I would definitely shop here again and recommend to anyone in the market for Attentive staff very helpful and friendly made the experience enjoyable. I would definitely shop here again and recommend to anyone in the market for a new or used vehicle. More

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Great first brand new car experience It was a lengthy process but I appreciate everyone who took the time to make sure that I left with the car of my dreams! It was a lengthy process but I appreciate everyone who took the time to make sure that I left with the car of my dreams! More

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The easiest car buying experience I highly recommend Zach Neeley and the rest of the staff at Champion Cheverolet. We are not huge fans of the car buying game and had went through a d I highly recommend Zach Neeley and the rest of the staff at Champion Cheverolet. We are not huge fans of the car buying game and had went through a different dealership for our other vehicle and it was a horrible experience. So we went on line found the vehicle we wanted at the price we liked. We called and asked them if they could have it ready for us. We live 10 minutes away and when we got there they had it ready for us. They also informed us of another option. Zach Neeley has by far been the best car salesman I have come across. We had a broken down vehicle to trade in so we took a test drive to our house. The entire drive he didn’t try to sell us the vehicle he just talked to us. No pressure just let us kind of tell him what we wanted. He took at look at the trade in took some pictures and we went back to the dealership. We knew we wanted the vehicle. So we started the buying process. I mentioned being hungry and Zach ran to the break room and heated us up some pizza so we could have something to hold us over. He quickly got everything ready despite the system giving him some problems. We actually laughed the whole time we were there. The staff was wonderful. The process went off without any problems and we left only 3 hours later with a beautiful new vehicle that we can safely drive our 3 daughters around in. You have restored our faith in the car buying process! We will be back soon to trade in our other vehicle as soon as we agree on what we want! Thank you to all of you who helped us today! We truly enjoyed the experience!! More

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Always Helpful I almost bought a vehicle from Champion...the deal was a great deal, I ended up purchasing a vehicle from a family friend instead. The way they treat I almost bought a vehicle from Champion...the deal was a great deal, I ended up purchasing a vehicle from a family friend instead. The way they treated my family before, during, and even after I purchased a vehicle from somewhere else, is the reason why we will continue to bring our vehicles in to be serviced! More

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Very professional I have had bad experiences in the past when purchasing a vehicle. This time I chose Champion Chevrolet and worked with Dave Snoddy and Aaron Glaze. I have had bad experiences in the past when purchasing a vehicle. This time I chose Champion Chevrolet and worked with Dave Snoddy and Aaron Glaze. They both did an excellent job making this experience great. I was able to find the truck I wanted and it was less expensive then any other dealership in the area. More

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Broken promises and questionable sales practice This will not be a glowing review! But truthful. 1. Two vehicles I was interested in was not pulled up and ready for me to look at as agreed by the This will not be a glowing review! But truthful. 1. Two vehicles I was interested in was not pulled up and ready for me to look at as agreed by the salesperson. Caused time delay for me. 2. He agreed to sell me either vehicle for $300 below the advertised price. When I arrived that evening the person I spoke with on the telephone was not there so I dealt with another salesperson. I told him the other salesperson agreed to sell the vehicle to me for $300 less than advertised. This salesperson disagreed so I asked if he would call the other salesperson and he would not. I then showed him an email showing a $300 price reduction. He then got approval to sell to me for $300 less. 3. The tire pressure was low on all tires and he said it would be taken care of when I picked it up. They were not. I had to do it myself. 4. The vehicle was low on gas so he agreed it would be filled upon pickup. When I returned the salesperson told me his boss declined to fill the tank with gas as promised to me. (would it have been much better to fulfill the promise to me, the customer, (about $35) and then just tell the salesperson not to do that again? Leadership 101). 5. When reviewing the sales paperwork I noticed that the sales price was not reduced by the agreed upon $300. The paperwork had to be reprinted to reflect the lower amount (hum, what if I did not catch that?). 6. VERY IMPORTANT: They tried to sell me an after market product called EasyCare Etch Anti-Theft program for $299. It was already written up on the sales contract. When I questioned it I was told it was pre-installed on the vehicle and REQUIRED in order to purchase the vehicle. I closed the deal and left with the vehicle. Later at home I reviewed the paperwork and when I got to the EasyCare Etch Anti-Theft program document it clearly said that purchasing it was NOT a requirement for financing and I could have declined it by checking a box! I was very upset with that tactic! The next day I spoke with the same person who told me it was a purchase requirement. After some discussion he agreed to refund me the $299 and also fill the tank with gas. I declined the gas because it is a 45 minute drive for me to get there. When I received the check it did contain $26 for the promised fuel. In my honest opinion I believe the way this dealership gets you to buy the EasyCare Etch Anti-Theft program by the use of sliding the document by you to sign and then simply listing it on the sales contract as "after market" and not by name is very deceptive. Remember: At the time of sale I was also told it was required but the actual document indicated it is NOT. I am sure the EasyCare Etch Anti-Theft program is good to have but this dealership really needs to re-tool how they go about presenting it to customers. *It should be noted that when the dealership learned of this review they did reach out to me in an attempt to make things right. I explained what that would take and they expressed if they fullfiulled my request the profit on my vehicle purchase would be too small for them. So, at the end of the day this dealership is willing to take profit over customers who have legitimate grievances. With this mindset, in my opinion, Champion Auto will never grow from "Good to Great" and will never have a true commitment to excellence. If I were calling the shots at Champion Auto and learned of this customer's experience and review, I would tell my managers "In this case, I don't care if we make one penny on this sell as long as we satisfy this customer to their satisfaction." More

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Awesome Dealership I have always been treated with courtesy and respect at this dealership. The experience of purchasing a new car was most enjoyable and I received all I have always been treated with courtesy and respect at this dealership. The experience of purchasing a new car was most enjoyable and I received all the help I needed from many. I know I will always be welcome to return to this dealership and receive excellent service on my new vehicle. More

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Great Experience! The dealership is nice and clean, and the help was the best! Definitely will come back next time we are looking to purchase another vehicle! The dealership is nice and clean, and the help was the best! Definitely will come back next time we are looking to purchase another vehicle! More

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delightful The people on staff, who we dealt with were very friendly, helpful and professional. They did what it took to earn our trust and business. We will b The people on staff, who we dealt with were very friendly, helpful and professional. They did what it took to earn our trust and business. We will be a long time customer. Thank you all for your assistance in our purchase. More

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