Aaron Gumpert | Page 6

Never disappointed in the service department! Always helpful and clear about what needs to take place and how much repairs cost. Always helpful and clear about what needs to take place and how much repairs cost. More

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Tyler was very helpful with process of purchasing my new truck. The staff was friendly and made it a smooth transition. truck. The staff was friendly and made it a smooth transition. More

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This is our second purchasing experience with Mark! Just as great as last time! I was going to see another vehicle and he was able to tell me more about it plus the one he showed which saved me time an Just as great as last time! I was going to see another vehicle and he was able to tell me more about it plus the one he showed which saved me time and thinking. The Allen Turner Chevrolet team made the experience easy for us and offered me a solid amount for my trade (as hard as it was to leave behind). Thanks all for your help and excellence in your area of expertise. More

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I can't tell you enough on how great the service department is! I have been going to this service department for all of my needs due to the customer service I receive. I recently took my vehicle department is! I have been going to this service department for all of my needs due to the customer service I receive. I recently took my vehicle in to have a couple issues diagnosed and an oil change done. The customer service representative that I want to recognize is Aaron. Aaron is the very best representative I have ever dealt with! Aaron is very professional, courteous, patient, understanding, and very knowledgeable! Aaron goes out of the way to give customers a great experience! I hope that his supervisor/manager is aware of Aaron's worth as one of the best assets they have and pays him top dollar! "Hats off" to Aaron, who is a representative that ensures the customer leaves happy, and satisfied that their vehicle was taken well care of. Again, I will never go anywhere else for my vehicle needs do to my experiences with such a great service department, especially Aaron. My review was not pushed by anyone from the service department, but on my own. I had to leave a review to recognize Aaron on the outstanding service he always gives, and to let other potential customers that are needing a reliable service. More

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Salesman Tyler very professional, straight forward and friendly! Great experience! Thank you! Dealership the same we are return costumer! friendly! Great experience! Thank you! Dealership the same we are return costumer! More

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Well let me begin by saying I had no plans to trade my vehicle. I went to get a recall part updated and ended up buying a new 2025 Equinox. Thank you Aaron in the service department for always making my e vehicle. I went to get a recall part updated and ended up buying a new 2025 Equinox. Thank you Aaron in the service department for always making my early morning appointments a pleasant and thank you for introducing me to my sales guy Mike Prough. He was so nice and friendly and not a pushy salesman like I have had at other places. It is still unreal I have a new car when I wasn’t even looking for one. Thank you Danny in the finance office for explaining all my options and making the transition to the new vehicle the best experience I have had buying a car! I will continue my business with Allen Turner in the future. More

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Aaron always goes above and beyond when I have any issues with my vehicle, and to get it done in a timely manner. Would highly recommend! Thanks for everything Aaron! with my vehicle, and to get it done in a timely manner. Would highly recommend! Thanks for everything Aaron! More

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Fantastic sales and trade of my 2017 traverse to my new 2021 traverse. Mike Hurst was very nice and great to work with. Thanks Melanie Row 2021 traverse. Mike Hurst was very nice and great to work with. Thanks Melanie Row More

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Purchased a 2014 Chevy Sonic this car has way too many Purchased a 2014 Chevy Sonic this car has way too many issues even to be 7 years old. I will NEVER buy another Chevy Sonic!!! This vehicle has been Purchased a 2014 Chevy Sonic this car has way too many issues even to be 7 years old. I will NEVER buy another Chevy Sonic!!! This vehicle has been trash since I purchased it used in 2019 for my 16year old. First issue is the AC kept running hot, every time I took the car to be looked at I was advised nothing was wrong with the AC. Then finally one day while it was running hot air took the vehicle to the service manager Jerome. It ended up being a bad compressor. Then once it started raining we discovered there was a leak in the driver side front door. Took the vehicle back to be advised it would cost $130 just to diagnose. I said never mind we will live with leak and mildrew smell. Then I notice during colder months that the Front windshield frosts on the inside. So windshield wipers are useless. Then the car just started sputtering while driving and while idling. Made appointment and took it in to be told the intake and camshaft cover needed to be replaced. Talk to sales manager Justin told him issue and advised it is ridiculous we’ve not even owned this 2014 Chevy Sonic for a year and I’m already being told besides the $130 diagnostic fee to find out the sputtering issue the intake and camshaft cover needs to be replaced which is approx $800. So now we are at almost $1,000 when I only spent $8350 on the xxxx car. I requested assistance not expecting the full intake and camshaft cover to be paid. Maybe possibly half, but to my surprise Justin agreed to cover the full cost of intake and camshaft cover in full but not the diagnostic fee or the camshaft actuator solenoid seals which you think would be covered since it’s part of the camshaft. Ok fine I’ll pay that especially since thanks to the sales manager Justin I was not paying almost $1,000 in repairs. To the final straw with this car, I get an update stating the ignition coil is corrosive and needs to be replaced another $250. I was livid!!! Aaron in service stated he attempted to get Justin the sales manger to cover this also and he was told no. So I stated put it back together I don’t want to fix it because at this point it just seems as if more and more repairs will be needed.To which Aaron stated not possible car cannot move it fell apart, meaning the ignition coil. So I had to fix the car so I told them to complete the repairs at least it is not $1,300, thanks Justin. But for a brief moment I considered trading in this Sonic for a new one, but I decided not to because this car has been nothing but a big headache. Think I’m done with chevys all together. More

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We took my moms Chevy Equinox in for a oil change. The lube techs that done it was Dalton and Robert. They done a very good job and was very kind. Highly recommend lube techs that done it was Dalton and Robert. They done a very good job and was very kind. Highly recommend More

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