"Our initial contact, Casey, was a silver lining in our..."
Our initial contact, Casey, was a silver lining in our experience. He was very personable in our interactions, helpful answering questions, proactive in finding those with answers he didn’t have, and sympathetic with the difficulties we had interacting with other management.
We were frustrated by pressure out on us to take out an unnecessary (small) loan when we couldn’t negotiate the vehicle we first looked at into our price range. (We were alarmed by financial counseling being given to people around us who clearly stated they couldn’t afford the financing being offered.) Luckily, we eventually found one in our price range!
Even once we found a vehicle, difficulty reconciling aspects of the vehicle description (i.e. “working radio” and “working heat/fan/cooling system” to be precise) left us with a sour taste in our mouth. It would have been nice for the dealership to fix the broken radio and fan (since they were listed as working properly) instead of saying something along the lines of “you can’t expect everything in a used car to be working perfectly.” We will wait to see the results of an independent mechanic looking at it since they weren’t able to let our mechanic come see the car in the garage. (Well, they did, but when he arrived they said the garage was closed so he couldn’t use it. Even though the time they suggested he come was already after the garage had closed...).
Casey deserves to be commended for his work with us. Other than that, we may hesitate to buy a used vehicle from here in the future.
"They got me a nice vehicle that I like and they also gave..."
They got me a nice vehicle that I like and they also gave me a good value for my trade in. I would recommend this company to someone who is in the market for a new vehicle.
"Casey is friendly, presents a good attitude and help me..."
Casey is friendly, presents a good attitude and help me above and beyond with everything. Communication has been great. It’s like talking with a friend.
"Was easy to find, and easy to locate the vehicle I was..."
Was easy to find, and easy to locate the vehicle I was looking for. All staff were very friendly and knowledgeable about car buying process and worked diligently to get me the best loan possible.
"Rob K. was awesome! He answered our detailed questions,..."
- Brian Lewis
Rob K. was awesome! He answered our detailed questions, took the time to listen to our concerns, and time to let us test drive a used and new Outlander. He carefully went over options (comparison's) to buy a used or new vehicle. Aaron was also very pleasant and courteous, we quickly went over/finalized our loan paperwork so we could take our new Outlander home.
"Robert was incredibly helpful and very easy to get along..."
Robert was incredibly helpful and very easy to get along with. He worked hard within my credit constraints to help me find a vehicle that worked for my taste as well as my budget. I will definitely be returning to this Darrow dealership the next time I need a vehicle and I will also recommend it to any other people I know that are looking for a vehicle. Excellent job!
"I was interested in a new car with the features I needed..."
I was interested in a new car with the features I needed and the best warranty. My daughter has a mitsubishi and is very satisfied with it. The nearest dealer was in Russ Darrow in Waukesha. Wow! What a wonderful experience! Rigo was so kind and patient. He got me the car I wanted and made sure I was comfortable with it. Aaron was so very helpful with all the paperwork. These people are GREAT. I can't say enough good things about them. I not only got a car I love but also feel I've made new friends. Thanks so much. Already have recommended this dealership to my friends.
"Rigo, Brandon, and Aaron were all very helpful and..."
Rigo, Brandon, and Aaron were all very helpful and knowledgeable. They were very low pressure and made the whole experience easy and stress free. I will definitely be coming back to this location in the future.
"Came to buy a car, was told approved with 3,000 down..."
Came to buy a car, was told approved with 3,000 down payment was good and can be picked up next day. Next day came by and was called that I have to down 4,000 now to get approved. How can I be approved the day before but not approved the next day ? Wasted our time and theirs. Kept running our credit even though we were approved and didn’t want the car anymore. Also, we came prior to see a car and was in the middle of a deal, and they sold that vehicle before further negotiation, yet again wasting our time. Then they just gave up and didn’t want our business anymore. Take your business else where if you don’t want your time wasted.
"They were straightforward and super easy to work with. I..."
They were straightforward and super easy to work with. I enjoyed my experience. I would buy from them again. Daniel and the finance team did a great job getting me a good deal on my car.
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