"Bait and switch routine "
Vehicle was advertised on internet for 33 K sat down it became 40 K same stock number as advertised. Even Showed them the advertised internet price.
"Good Sales Experience - Finance Discrepancy"
I wanted to share my experience with my recent purchase of a 2019 Ram 1500 (this includes both positive and negative points).
The sales experience was overall a good one. I shopped for my truck online and Denise Daly was my point of contact initially. She did very good in providing me with the information I requested (a slight disagreement in the total amount of rebates initially, but that got clarified). We agreed on a price, and the next day I was over to test drive the truck, and was paired with Aaron Howard. He is a good sales person, and work with the best he can. I liked the truck, and decided to proceed with the deal. Management had originally added extra onto the deal for some unknown reason. I rejected that offer, but in the end, I got the truck for the price I originally negotiated with Denise.
Unfortunatley, I discovered an issue with the transfer of tags was overcharged. After several calls and emails, the issue was resolved, and a refund check was issue.
Other Employees Tagged:
We would like to thank everyone at Columbia Chrysler Dodge Jeep Ram Fiat for the great experience on October 24, 2018 when we purchased a 2018 Chrysler 300S from them. We had been dealing with our local Chrysler dealer for the last 13 years, purchasing approximately five vehicles from them. Upon visiting them, we felt as though the salesman could have cared less if he found us a car. They were not willing to work with us and we decided to move on. We received a call from Aaron Howard from the above dealership wherein he told us he had the car we were looking for. We would have had to travel 85 miles to get there but after talking with Aaron, we decided to take a trip and see what he had for us. Upon entering the facility, we were greeted by Jose Morales, who made us feel so comfortable and important. He talked with us, sat us down and contacted Aaron to let him know we were there. He always had a smile on his face. Aaron arrived with the car he was showing us and we knew it was the one. He bent over backwards to get us the deal we felt happy with. We purchased the car that night and happily drove the 85 miles home. This is the way a customer should be treated. Everyone at that dealership was outstanding....I wish I could mention all their names as they all deserve recognition. Thank you for everything and you will be our continued dealership for the future.
"Great Experince "
Worked with Aaron Howard and he did an excellent job. Very smooth process. They had me in and out of the dealership in a reasonable amount of time. Well worth the hour drive to Columbia.
"Excellent communication "
Aaron was attentive to my needs and my desires in my new purchase. Kept me up to date and searched for the best deal and options that I wanted.
"service on jeep"
- charles southern
Two dash lights came on indicating an issue with the brakes. Brought Jeep to service department and the the issue was promptly taken care of.
"Aaron was very good"
I will say you one area of weakness is in vehicle prep.. The truck still had dirty windows and was not thoroughly detailed.. I know we bought the truck later in the day but windows are a must item to be cleaned.. Arron did say he would get them cleaned but it was late and we just wanted to start home as we live in Chattanooga..
"Changed the deal AFTER signatures and then lawyered up"
- Bruce Gaynor
The day started out well. We thought we had a decent deal and then the finance department came in. They added costs that they did not explain to my wife and made us wait over an hour to process the financing. Typical right, make you wait so you just want to get out of there! Then, after driving away for 5 five minutes they call my wife and demand she return without an explanation as to why. When there, she was harassed into signing a new agreement with a higher interest charge and still no explanation of other charges. (I was in our other vehicle still headed home). When I called the next day they lawyered up and would not speak to me.
"It was a nice dealership "
They should ha e more color they don’t have enough colores they only have white truck when I got there and it will be better if they have more options.
Other Employees Tagged:
Aaron and the staff were great. Made me feel special. Definitely send my people to see Aaron. Big inventory great people wonderful experience. look forward to dealing with them on service