Aaron Paton

The smoothest process in buying a car! The staff was very caring an attentive to what I was looking for. The staff was very caring an attentive to what I was looking for. More

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I went in for a routine oil change on 10/4/22 and their service team caught my Palisade on fire! The service technician, Kayla, that was there at the scene that day said it was "engulfed in flames for a se service team caught my Palisade on fire! The service technician, Kayla, that was there at the scene that day said it was "engulfed in flames for a second." I have this statement on video. I was told by the Servicing Director, Elliot Silk, that the car was safe to drive and there was very little heat damage to the bumper only. He was rude, unapologetic, and very berating. I have a voicemail from him that says, "your vehicle is completely safe to drive, there is absolutely nothing wrong with it." I took it to a third party to get an unbiased diagnosis because of the treatment I was receiving from Elliot. More damage was visible to a professional than what I was being told. Along with the melted bumper, trim, and skid plates, there were melted wire harnesses that could cause a short and another fire if driven. Something Suntrup was not going to fix until I provided them with the estimate. After asking them to repair the damage per the estimate I received, allow me to keep the rental they provided as repairs were being completed, and reserve the right to get it reinspected, they agreed. One business day later, I got an email that said, "Elliot does not agree with all the work on the estimate," and "your satisfaction is contingent on too many variables.” They wanted to cut me a check for the estimate amount, demand their rental car back, and leave me without a car for my family (including 3 kids in car seats). I was threatened, bullied, and harrassed for trying to come to a solution that was fair after the incident. With dealerships not having inventory on their lots that suit my family's needs, mechanics not being able to service repairs for 2 months, rental companies not having 3 row cars to rent this time of year, I was forced to have them buy my car from me for an unfair price (less than what they have the same vehicle on their lot for now with 12k more miles on it) and be without a car. Now, they have my car on the lot for sale without any disclosure of the fire incident. The listing in fact reads "clean vehicle history" which they are all well aware of is a lie. They are heartless. BEWARE OF THIS SHADY DEALERSHIP! I made this post public and they responded with blatant lies. I provided all evidence on my facebook page so they look absolutely foolish. More

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First off. ..I love my preowned certified Santa Fe. My sales associate had answers to my questions and reassured me I could contact him anytime for assistance. F ..I love my preowned certified Santa Fe. My sales associate had answers to my questions and reassured me I could contact him anytime for assistance. Financing was a breeze and everything flowed smoothly until AFTER the sale. Part of the package I was to receive was BlueLink. My sales associate told me the website associated with the service was having issues and I'd be sent a link once it got worked out. Many calls and emails later (to the Sales Associate, Sales Manager, and a General Manager)...NOTHING. I finally took the matter into my own hands and called Hyundai myself. Simple as could be and absolutely NO reason why the service couldn't have been set up at the time of sale. So as the sale went absolutely perfect, they dropped me like a hot potato when I needed assistance and answers. More

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We had a great experience with Suntrup Hyundai South. Brett kept an eye out for the exact car that we were looking for and contacted us as soon as what we were looking for came in. It took about a couple Brett kept an eye out for the exact car that we were looking for and contacted us as soon as what we were looking for came in. It took about a couple months for that to happen, so it really means a lot that he remembered what color and model of car we wanted and contacted us as soon as Suntrup Hyundai got one in. Then Brett worked late the evening we came to test drive the car to ensure that we were able to purchase it that day! Brett also worked to make sure we got a good deal on our trade-in! Huge thanks to Brett and Brian in finance for staying late that evening to allow us to take home the car we wanted that same night! More

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This dealership is the best to purchase a car from. From the salesmen and women to the financial advisors, they will make your car purchase experience very easy. From the salesmen and women to the financial advisors, they will make your car purchase experience very easy. More

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In handling a problem Jake Belcher was ignorant of how to deal with the problem, he was rude, and contentious in person and by email. Hopefully he won't be that way with someone else but I won't go back just deal with the problem, he was rude, and contentious in person and by email. Hopefully he won't be that way with someone else but I won't go back just so I won't have to deal with him if another problem would arise. I'd give him -5 stars if that were an option. Others in the company were helpful, but as offensive Jake was I'm giving them a 1. More

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Very good experience happy with the dealership and the sales people financing was awesome went in to look at a used Santa Fe they came up with numbers for a new Santa Fe that was better very happy sales people financing was awesome went in to look at a used Santa Fe they came up with numbers for a new Santa Fe that was better very happy More

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amazing service from a dedicated, knowledgeable sales man we were very pleased with David when we bought our Sante Fe Hyndai. he was very knowledgeable and showed us all of the available options. He did not r we were very pleased with David when we bought our Sante Fe Hyndai. he was very knowledgeable and showed us all of the available options. He did not rush us and even stayed over his work hours to accommodate us!!! We wish that we would have bought all of our vehicles from a smalesman like this. He definitely has us as a customer for life. Thank you David and thank you Hyndai for hiring such an amazing person to represent your dealership. More

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Very happy with my new car! Chelsea is a hard worker and made me feel comfortable through the whole process. She sat in the car with me and reviewed all the features. She was ver Chelsea is a hard worker and made me feel comfortable through the whole process. She sat in the car with me and reviewed all the features. She was very knowledgeable and answered all my questions. The only downside to buying the car is it seemed to take a long time. I got to the dealership around 3:30 ready to negotiate and after all was completed, I got home a little after 9pm. All in all, I’m am super pleased with my car! More

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