Abigail Heck | Page 26

Not good review Bought used car 2011 Dodge Journey under 40k miles brought it home the car started overheating brought back needed new radiator they inspected it and Bought used car 2011 Dodge Journey under 40k miles brought it home the car started overheating brought back needed new radiator they inspected it and it needed tires I brought it back after having another shop look at it tires were no good the whole dealing with heritage ford and Andrew Melvin was a nightmare stay clear of ford I will never refer anyone to heritage ford Andrew assured me that we would have heated seats he said oh yeah the crew edition journey which we got does and it does not he just wanted to sell the car and make his cut please people stay away from heritage ford More

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Amazing Customer Service! We were sent to Heritage website by a friend who told us Heritage might have better offers than the dealers in our area. They were so right. Brett w We were sent to Heritage website by a friend who told us Heritage might have better offers than the dealers in our area. They were so right. Brett was great! He was so patient and thorough with all my questions and requests for more information. I emailed him several times working out the details. The only time I actually went to the dealership was to pick up the new Escape and it was all done so quickly. We have purchased many new vehicles, but this was our first lease. Brett and Abby were efficient and professional and great about explaining everything we should know about leasing. We traveled 2 1/2 hours to get our Escape from Heritage and I will do it again when the time comes. The customer service here gets an "A"! Many thanks to Brett and Abby, you made the experience great! More

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Low pressure and an honest sales person I had a mediocre experience at the dealership which shares this one's name, Heritage Toyota... They didn't seem remotely interested in my business sin I had a mediocre experience at the dealership which shares this one's name, Heritage Toyota... They didn't seem remotely interested in my business since I was not looking for any cars over 12,000$ starting price. Between that, and having had a terrible experience a few years ago at another dealership, coming into Heritage Ford I was feeling a little defeated and apprehensive. My experience with Erika White was phenomenal. She was approachable and showed me cars that were actually within my price range. She never tried to upsell me and it didn't seem like she was just in it for the commission. Other staff were great too- offering to look at the car to see if it could fit bigger windshield wipers than what the manufacturer called for and really working with me to get the monthly payments into my range. I felt respected and like they took the time to understand me and what I was looking for. And, to boot, I got an Awesome vehicle at a truly amazing price. I would go back in a heart beat! (Though I doubt I will need to with the quality vehicle I was able to buy). Erika was honest and approached me as a neighbor, not a potential dollar in her pocket. Ask for her honestly, it's worth a lot to feel comfortable and appreciated when making a big purchase. More

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Excellent Service We couldn't have asked for a better experience. We bought an Escape. Kyle was very knowledgable and professional. From the test driving to signing the We couldn't have asked for a better experience. We bought an Escape. Kyle was very knowledgable and professional. From the test driving to signing the papers it was a smooth process. Thanks to Kyle, Mike, and Abby we are very pleased with our purchase and the service we received. More

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Awesome Experience Could not be more pleased with the quality of professionalism that this showed me in getting me into my new vehicle. I love my new Fusion, Thank you H Could not be more pleased with the quality of professionalism that this showed me in getting me into my new vehicle. I love my new Fusion, Thank you Heritage! More

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Excellent Customer Care and Sercive Recently I bought a slightly used Kia Optima thanks to the help of Erika. When I went to Ford to check out some of the used vehicles to replace my ol Recently I bought a slightly used Kia Optima thanks to the help of Erika. When I went to Ford to check out some of the used vehicles to replace my old car, she helped me pick out the car best suited to my needs. I had gone there to check out a few vehicles i already had in mind. After looking at the few I was interested in Erika brought my attention to the Kia, and helped me get a great deal for my first car. Erika was both friendly and helpful throughout the entire purchasing process, and went above and beyond in helping me purchase my first vehicle, to say the least. With help from another great employee, Abby Prescott, Erika and Abby helped me get past what financial issues I had and be in not only a great car, but also have affordable payments. While getting a vehicle was going to happen for me one way or another, it was due to the Excellent service provided by Erika and Abby that made my decision to purchase from Ford. I would highly recommend anyone interested in purchasing a vehicle to at least check out Ford, and talk with their staff. More

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