Acton Toyota Service Department | Page 6

Versus the previous week's service on the truck which took 2.5 hours, with an appointment, the LOF, tire rotation, fluids top-off and 25 point inspection on the car last Saturday was completed in under a took 2.5 hours, with an appointment, the LOF, tire rotation, fluids top-off and 25 point inspection on the car last Saturday was completed in under an hour. That's more like it! More

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Quick and efficient service. Oil change and snow tires all in one hour of service. all in one hour of service. More

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Advisor was very helpful in communicating my reason for visit to the technician. His opinion that there probably was no major problem was reassuring and turned out to be accurate. visit to the technician. His opinion that there probably was no major problem was reassuring and turned out to be accurate. More

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Leo was great but Acton Toyota's service reps are always forced to compensate for the issues the mechanics often cause. Case in point, I get dropped off at 7 am to pick up a car that was "ready" which then forced to compensate for the issues the mechanics often cause. Case in point, I get dropped off at 7 am to pick up a car that was "ready" which then wasn't ready after I already paid for the "ready" car. After looking at the "ready" car it was determined that close to $900 additional was needed to make the car actually ready. I sat around the dealer the entire morning since I had no other way to get to work. I bring my car to Acton Toyota despite the higher cost, because I expect a higher level of service. That hasn't been the case recently. More

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Service was fine. New set up less convenient less private more impersonal Is this for covid? more impersonal Is this for covid? More

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Service was efficient so I could drive home in daylight. I appreciated so much such consideration. I appreciated so much such consideration. More

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Staff was friendly and efficient. The service was completed as requested. Very reasonable price. Comfortable waiting area. The wait was a little longer than expected (2 1/2 hours) but still easier th completed as requested. Very reasonable price. Comfortable waiting area. The wait was a little longer than expected (2 1/2 hours) but still easier than getting rides back and forth. More

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Excellent service as always. Helpful staff. You should buy them walls. The new configuration with people basically outside sitting at desks is cruel buy them walls. The new configuration with people basically outside sitting at desks is cruel More

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Leo Greoire met me and after I indicated my needs he provided my 2019 RAV4 with all the needs I stated in a very professional manner. provided my 2019 RAV4 with all the needs I stated in a very professional manner. More

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Good service and friendly people. I got to read a whole book. Pleasant waiting area. Leo was my service manager. book. Pleasant waiting area. Leo was my service manager. More

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