Adam Elkins | Page 47

In the 8+ years I have been dealing with Elkins Chevrolet, I have had nothing short of a world class, top notch experience from all angles. From when I bought the car, to every single time I am in Chevrolet, I have had nothing short of a world class, top notch experience from all angles. From when I bought the car, to every single time I am in for service, they treat you as if you are family. When I bring my car in for service, the work is done on time, every time. Adam has always been honest and up front with me about every service related issue. There are NEVER any surprised. So long as I am living in the area, they will have a customer for life! If you were unsure if Elkins is the dealership for you, I can assure you that it is! More

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I called to have my car serviced for a routine oil change and tire rotation. I also had a couple heated seats that were installed after factory at a Chevy dealer at a different location. I was able to get an and tire rotation. I also had a couple heated seats that were installed after factory at a Chevy dealer at a different location. I was able to get an appointment on Monday after calling on that Saturday. There was no trouble in arranging for a courtesy shuttle service. I received a call after a few hours saying the oil change and tire rotation had been completed, but they were having trouble fixing the heated seats since they were not a chevy product. They asked if it was okay if they could contact a company that they work with to trouble some electrically components of the seats. They said it would be no charge to have the seats evaluated for the diagnostics, but they couldn't estimate what the repairs may be if necessary. It was an honest answer and I had appreciated them taking the initiative to find a solution. Apparently there was a faulty shorted wiring harness which was replaced. At the completion of the work I was asked if I would not a pickup. I told them that I would be there roughly there an hour. They said no problem "our service center is open till 9." By the way I dropped my car off at 730 am. The tire rotation, oil change and repairing two heated seats cost me $44.03. In addition, there is a promotion to receive a $10.00 rebate card which would reduce the total to $34.03. I think that in this lengthy story there are a few points that I'm trying to illustrate. First, the hours are very flexible, secondly I felt the staff genuinely cared about the service of my car and making sure that beyond the dealership I was able to continue my daily routine as much as possible without my car. I know other dealerships have this as an option and even loaner cars too, but I feel the ease of which Elkins facilitated the process was remarkable. Furthermore, I have never heard of a dealer inquiring if its okay to call a third party to evaluate a problem rather than saying sorry better luck next time. Lastly, I was blown away by the tremendous pricing. I was expecting to have to pay an arm and a leg for the heated seats and also thought they might tell me well it looks like you have to fix this and that, and instead of a reasonable $40.00 it would end costing me hundreds. I was particularly fearful of this because thats what happened to my wife's lexus just a few weeks ago. Her $80.00 oil change turned out to be $3,200. Now maybe we had to replace the radiator and the water pump and the brake linings, but it was in the presentation between the 2 dealers that made it hard to truly trust the lexus dealership as opposed to Elkins. I highly recommend Elkins Chevrolet for those looking for a high quality trustworthy dealership. More

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As usual, Elkins Chevrolet delivered on its promises. I was told how long a service would take, and it was finished before that time. My car was washed before it was returned to me and I was out the door was told how long a service would take, and it was finished before that time. My car was washed before it was returned to me and I was out the door ahead of schedule. To be honest, I brought my car in earlier than scheduled on the day of service, and they still fit me in. That is why I keep bringing my car here for service. More

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I was very satisfied with the service department. They are friendly and professional and the quality and price were terrific! The service department personnel kept me well informed of the progress of my v are friendly and professional and the quality and price were terrific! The service department personnel kept me well informed of the progress of my vehicle while I waited. It was the best service I have ever had at any dealership and I would most definately recommend them to other consumers. I will absolutely be doing business with them in the future. More

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I had purchased my car used from the dealership about three years ago and brought it in for new tires and a belt recently. Service on my car was quick, painless, and affordable. The shuttle service allow three years ago and brought it in for new tires and a belt recently. Service on my car was quick, painless, and affordable. The shuttle service allowed me to get to work and back without any problems. Even back to the initial purchase, the experience was simple; there were no games or typical dealership horror stories. I highly recommend the Elkins Dealership for service and new/used car purchases. You won't be disappointed! More

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I took my 2012 Avalanche in for routine maintance and pulled up to valet parking and spoke to someone immediately without any hesitation and waited patiently under an hour for oil change and tire rotatio pulled up to valet parking and spoke to someone immediately without any hesitation and waited patiently under an hour for oil change and tire rotation. The staff were very friendly and super efficient! I was on my way without a hiccup in less than an hour! Now that's what I call excellent service! I highly recommend this dealer for sales and service. More

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I bought my car there in 2010 and was very pleased with the service and frindliness of everyone. The usual negotiating was not a chore but a pleasure. I have brought my vehicle here for all my service visi the service and frindliness of everyone. The usual negotiating was not a chore but a pleasure. I have brought my vehicle here for all my service visits and even to just get it washed. Everyone is very friendly,helpful and also very accomodating. They care about every person that comes through the door. More

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Why I would recommend Elkins Chevy to anyone buying a car. This by far and away the greatest experience I have ever encountered. Not only the over whelming service given by the salesman jimmy (scooter) car. This by far and away the greatest experience I have ever encountered. Not only the over whelming service given by the salesman jimmy (scooter) with his vast knowledge of the car I got. Which was 5 years old and he knew as if he built it himself. He took the time to go over every detail of the car with my wife and I which put me at ease buying a car during these hard times. He made me feel as if there would be no troubles at all. And what a deal I got. after going to 3 other dealers that didn't seem to care at all I was even there. As far as the service center aspect goes WOW WOW WOW WOW. unreal. If you thought it couldn't get any better the owners son adam works in the service center making the family experience the much better. Thank you guys so much for making my family so happy. your new customers now and for good Pete Kathy Petey Veronica Frankie Gabby the Donofrio family More

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As usual, always great service. Keep up the GREAT work. As usual, always great service. Keep up the GREAT work. Note: I was also helped by Josh who did a great job in addition to scheduling my appointmen As usual, always great service. Keep up the GREAT work. Note: I was also helped by Josh who did a great job in addition to scheduling my appointment. More

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I recently had an issue with a noise coming from my front left tire and brought my vehicle in for emergency service. Adam in service was very accomodating and understood the urgency of my problem. It was a F left tire and brought my vehicle in for emergency service. Adam in service was very accomodating and understood the urgency of my problem. It was a Friday and they were extremely busy but, he insisted that they would work me in. Adam called me later that morning with the information about my 2010 Chevy Suburban. My front left ball joint was totally gone. I was really upset about the fact that it was going to cost me hundreds of dollars to fix this issue. I put quite a few miles a year on my "mom bus" and was just a few miles over my warranty. I did have it in a few months prior when it was under warranty to be checked since something felt funny in the front end when I was driving. They couldn't come up with anything wrong at that time. Adam agreed to speak with his manager and go to bat for me on this issue. We came to an agreement on the price the part was in stock and they did the work immediately. I couldn't ask for a better overall experience. The employees are all friendly and I especially enjoyed my courtesy ride to and from work free of charge. I would highly recommend this dealer and service team for any of your automotive needs. More

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