Adam Figueroa | Page 3

Six weeks after I purchased a car from them. I contracted the DMV to get a status on the car title and permanent license plates since I only had 2 weeks left on the temporary plates. I was informed that Aud the DMV to get a status on the car title and permanent license plates since I only had 2 weeks left on the temporary plates. I was informed that Audi Dallas hadn't filed the paperwork for the plates or title. I reached out to Adam Figueroa who is the pre-owned director at Audi Dallas. He told me that they did not have the title but were working on getting it and if need be they would get me a new temporary plate. I was okay with this, but little did I know this is where my real frustration would begin. When I didn't hear back from Adam (current plates now expire in 2 days) I email him, his reply was " My expectation is that I should have the plate in the next 24hrs to send to you. The state no longer allows us to print tags here at the dealership". After 24 hrs I called Adam to ask him to send me the tracking number and to send them for 10:30 delivery since the current plates would expire the day before. When I inquired why they delayed filing for the 30 extension He told me that they couldn't file earlier because it would cancel the current temporary plate. The following day (plates expire at midnight), I reach out again to Adam requesting the tracking number. He sends the tracking number but when I run a trace get this message "This is not a valid tracking number the sender canceled the shipment". I reach to Adam for a third time asking for a valid tracking number and to remind him that it needs to be sent for 10:30 delivery. He sends me a PDF copy of the receipt for the plates with a new tracking number but refuses to send for it 10:30 delivery. When I explain the obvious that I won't be able to drive the car until I get the new plates His reply is " You can print the pdf out and show it to any officer if you get pulled over and explain the situation. I simply told you that you would have a plate by the next day. It really should not be that big a deal". After this this comment I thought this guy has no concept of customer service and does not care what I go through because of Audi Dallas actions. If I'm going, get any kind concern for the situation they have put me in, I need to go above him. This was the best decision I could of made!!! I reached out to the CEO of Forbes, Todd Automotive who owns Audi Dallas. Within 30 minutes I received a call from Audi Dallas asking if I would be home for the next hour that they would like to hand deliver the new temporary plates me. Bottom line if you do have an issue with Audio Dallas I would suggest dealing with someone other than Adam Figueroa This was my second dealing with Adam below was my first I sold my Toyota Highlander to Audi Dallas on June 18th for $27,000.00. I had a loan on the car with Wells Fargo that had a balance of $10,207.67 Per Adam (sales manager) Wells Fargo cashed their check on July 2, 20201. Wells Fargo has closed the account. This left a balance of $16,792.33. That same day I purchased a used Lincoln MKT from them for 11,671.00. this left a balance of 4,805.19 owed to me. When I signed the paperwork with Allie Gantt she told me that I would receive a check within 2-3 weeks. I have called Naushad the last two days asking when I can pick up the check. Today I got a call from Adam stating that they will not pay me until they receive the title to Highlander. Let me first start by staying that they have sold the Highlander. Second Wells Fargo will no longer give me any information on title because they paid off the car so they could drag this on for as long as they want. Third getting the money owed to me has nothing to do with them having the title, that is between Audi Dallas and Wells Fargo. I originally posted the above review on google and yelp, within 5 hours of posting it Adam (sales manager) contacted me. He said if you take down the reviews, I'll get you a check. I agreed, picked up the check and deleted the reviews until I had title issues 3 More

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This is my second car purchase through Jeff at Audi Dallas & I couldn’t be happier. Jeff is the kind of person who is always willing to help and find a solution to every obstacle. He is informative, pa Dallas & I couldn’t be happier. Jeff is the kind of person who is always willing to help and find a solution to every obstacle. He is informative, patient, knowledgeable & personable. I am very happy with the staff overall and I think Adam & Drew as well for their help throughout the financing part of the purchase. Every single aspect of the sale was done professionally and with integrity. I fully recommend Jeff to anyone looking to purchase a vehicle. More

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From the front door at the receptionist desk all the way though to the finance people was a great experience. JP was my salesman he is a true professional!! though to the finance people was a great experience. JP was my salesman he is a true professional!! More

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Jaramy was pleasantly cheerful, extremely knowledgeable, and provided us with an overall amazing car buying experience!!! This was our first time purchasing a vehicle from a dealership like Audi Dallas and and provided us with an overall amazing car buying experience!!! This was our first time purchasing a vehicle from a dealership like Audi Dallas and we couldn't have been more pleased with the process from start to finish!!! Thank you for being so genuine and making this new vehicle purchase such a pleasant experience!!! More

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I first was contacted by Adam which would have been at the store when we showed up but was off that day and handed us off to Jeff who was a great person to deal with and his understanding and expertise on the store when we showed up but was off that day and handed us off to Jeff who was a great person to deal with and his understanding and expertise on the Q3 was very helpful. This thoughtfulness and kindness continued into the finance department, overall a great place to deal with. More

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Jeff was awesome to work with. He took the time to show me the features of the car and allowed me to get comfortable with driving it before I made a decision. I appreciated the extra time and care he took me the features of the car and allowed me to get comfortable with driving it before I made a decision. I appreciated the extra time and care he took to make sure I really loved the car. Thank you, Jeff! More

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Stephen Rosenkrantz is the most professional car salesman that I’ve ever worked with! Stephen treated me with the utmost customer service every step of the way through my complex car transaction. He went abo that I’ve ever worked with! Stephen treated me with the utmost customer service every step of the way through my complex car transaction. He went above and beyond what most would do to make sure I was a satisfied customer and got me back on the road again! I highly recommend Stephen! Shoutout out to Adam Figueroa who is also customer obsessed and empowers his people to do the same! And can’t leave out Andy Mireles who was incredibly patient and accommodating through the process! I highly recommend Audi Dallas! More

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This was my first time buying a car and I’m so happy I came upon Audi Dallas. The whole process was smooth and quick. Jeff was so friendly and helpful. Thank you so much! came upon Audi Dallas. The whole process was smooth and quick. Jeff was so friendly and helpful. Thank you so much! More

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Jeff and the team at Audi Dallas were an absolute pleasure to work with. So courteous and professional. Jeff went out of his way to make this a special experience for our family. pleasure to work with. So courteous and professional. Jeff went out of his way to make this a special experience for our family. More

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This is our second purchase at Audi Dallas and we love the customer focus. Stephen worked well with us and was patient and helpful. Alli who worked through the final paperwork was also nice and on top of the customer focus. Stephen worked well with us and was patient and helpful. Alli who worked through the final paperwork was also nice and on top of the process. More

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