Adam Gilbert | Page 2

My daughter purchased a vehicle from Suburban Toyota in July 2023. Their salesman Nicholas Rowe committed fraud by adding a warranty to the sales contract for $3400 that we did not discuss. They agreed to July 2023. Their salesman Nicholas Rowe committed fraud by adding a warranty to the sales contract for $3400 that we did not discuss. They agreed to cancel and refund the warranty, which should be done in 30 days. It is now several months later, and still no refund to my credit union. Other issues involved an engine light they said was an 02 sensor, but was truly a catalytic converter issue. We will be filing a complaint with the State of Michigan under the Right to Repair Act for that issue. We are eight months later and we are still waiting for the Toyota warranty refund. More

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Roger in service was wonderful. He helped out and got me in when I really needed it, he even worked with me on the cost. Highly recommend. He helped out and got me in when I really needed it, he even worked with me on the cost. Highly recommend. More

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Initial interaction with Nicholas Rowe in the office was fine, what would earned him honestly 0 stars in my book was all the shady things that happened after the deal was closed. - I had a preapproval fr fine, what would earned him honestly 0 stars in my book was all the shady things that happened after the deal was closed. - I had a preapproval from chase which I was told by a sales consultant Malik Green would be fine to use for the terms of financing. They not only didn't use my preapproval, but they didn't even go through chase at all they went through a different financing office altogether without a word to me. -Added a $3,400 wheels and tire package without informing me about it until later -Didn't add my $500 trade in to the contract as discussed and had to go through the finance manger Abdul Levy to get the check cut to me. -While he got me a lower interest rate it extended the contract an additional year which was not communicated to me clearly. Had I been aware of this I wouldn't have agreed to the contract. -When I discovered all of these issues and tried to reach out to him there was radio silence for multiple weeks until I went above him again. Even after this point he never resolved many of the issues I was having and was still very difficult to get in contact with. Lesson here is that he talks a good game but he does not follow through on his word. If you work with him make sure you get a physical copy of the contract so that you can verify what you talked about is actually what he did. I also want it to be clear that he wasn't the only one I delt with that had poor communication or didn't follow through on what was discussed. It even got to the point where I had to get an attorney to pressure them into providing services I was assured they would give me. My experience with suburban toyota was a nightmare and I would strongly advise against working with them especially if purchasing a used car. **Update** 11/3/2023 After I posted my negative experience with the dealership, Abdul Levy Reached out to me personally to see how we could resolve my grievances. While communication could use significant improvement, he was immensely helpful in solving the issues with contracts and compensation for having to come out of pocket to fix the vehicle. If you go through Toyota and are having problems, I recommend asking for Abdul, as he was the only one who could get things done in a reasonable amount of time. While I still wouldn't recommend going through them for used cars I appreciate that they care for their reputation and try to make amends where possible. ** 2nd Update ** 12/16/2023 Since the first update, where I thought Abdul Levy rectified everything, I learned this was not the case. I wanted both warranties I got through this dealership canceled, and in that first update, I was under the impression they canceled only one of them. It has now come to my attention that neither warranty had been canceled at that point, as my card was overdrawn by the one I thought was canceled before the first update. It’s been charging my account this entire time, and because I had approved it initially, it was never flagged for me until I had insufficient funds. This is my first time buying a car, and this process has genuinely frightened me from purchasing through even the supposed "highly rated" dealerships. The negligence and apathy toward their mistakes that have been having detrimental impacts on my life MONTHS after my purchase is sick, and I sincerely regret ever coming into contact with them. If, for some reason, you still decide to risk working with them, please get EVERYTHING, including promised resolutions to problems, in writing and double-check all of the details they've verbally discussed so you don't end up where I did. Good luck to everyone trying to work with these people, and I sincerely hope you never experience the issues I had with them. 3rd Update 3/24/24: Still haven't had canceled warranties applied to principal balance several months later. please be careful with these people. More

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Outstanding job by your service team on Tuesday 5:45pm. I had a tire blow-out on my new 2023 Sequoia. The tow driver brought the vehicle to the closest Toyota dealer as directed by Roadside assistance. I had a tire blow-out on my new 2023 Sequoia. The tow driver brought the vehicle to the closest Toyota dealer as directed by Roadside assistance. When I arrived Adam Gilbert the Service Mgr and Kieran Townsend the service mechanic quickly met me and revd my options. Rodger Cole quickly searched if their was another tire in stock. Unfortunately, no like tires were available but, Rodger ordered a tire and a sensor that would be at the store by tomorrow 1pm. I sd no problem and asked them if they could put on my spare tire so I can drive home to Canton. Without hesitation and now getting close to 6pm closing time, Kiernan got his floor jack and quickly detached the spare under the vehicle and mounted the spare tire. I was called by Rodger in the am today and was advised the new tire and sensor had arrived. I arrived at the dealer around 9am. Kieran walked right up to m vehicle and drove it around to complete the tire change. They washed the vehicle on top of it. What service, what a team. Thanks all !! More

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Adam was very helpful getting my key fob repaired. Much better experience than I had in Ann Arbor. A+++ job. Much better experience than I had in Ann Arbor. A+++ job. More

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This my first time dealing with Adam he is a professional gentleman and kind, I really appreciate his hard work to resolve my issue. gentleman and kind, I really appreciate his hard work to resolve my issue. More

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