Adela Serrata
Adela Serrata at Classic Chevrolet Sugar Land

Adela Serrata

Internet Director

Classic Chevrolet Sugar Land

13115 Southwest Fwy
Sugar Land, TX 77478

4.4
467 Reviews
4.4

467 Reviews

Write a Review

467 Reviews of Adela Serrata

February 24, 2026

Dealership Rating
Employee Rating

Car has gone in three times for same issue and mi service advisor keeps lying saying issue is either fixed or cannot be replicated but when I get the car back issue is present. More

by docabdullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 07, 2026

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The sales staff and sales manager, speaks highly toward Classic Chevrolet. They more than treated us fairly with our purchase. First truck engine light came on 90 miles down the road, called salesman sho More

by cmc66d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 11, 2026

Classic Chevrolet Sugar Land responded

Thank you for your kind words. We appreciate the opportunity to make things right and are glad our team could provide a fair and straightforward experience. Enjoy your truck, and thank you for choosing Classic!

December 29, 2025

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Amazing experience! Awesome customer service! They go above and behong to make it happen! Deff comming back! More

by Karime G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2025

Classic Chevrolet Sugar Land responded

Thank you for the great review, Karime! We’re thrilled to hear you had an amazing experience and that our team went above and beyond for you. We truly appreciate your support and look forward to welcoming you back!

October 16, 2025

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excellent service and attention, they help me a lot with everything, thank you so much. More

by consuelowhite95
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Oct 19, 2025

Classic Chevrolet Sugar Land responded

Thank you so much! We’re really glad we could help and that you had an excellent experience with us!

October 13, 2025

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Employee Rating

The youth course side is terrible. We bought a 2023 blazer LT two weeks ago and they gave us two key fobs with the vehicle. We found when we got home that one of the key fobs didn’t wo More

by fishnfrfun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 17, 2025

Classic Chevrolet Sugar Land responded

We sincerely apologize for the frustration you’ve experienced. This is certainly not the level of service we strive to provide. We want to make this right and get you the correct, working key fob as quickly as possible. Please contact veronica Busby directly at (281)263-1332 or vbusby@classicofhouston.comand reference this message so we can resolve the issue immediately. Thank you for your patience, and we appreciate the opportunity to correct this situation.

October 07, 2025

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Employee Rating

Very good verynice and Very eficiente tanks and new so nice and like too macho good vay More

by bartologil391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Classic Chevrolet Sugar Land responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Classic Elite Chevrolet Sugar Land and we hope to see you again soon!

September 17, 2025

Dealership Rating
Employee Rating

Irma Velasquez is my service dept. person. She is a great person and helps me when I need my Truck Serviced. She should be in Management because she takes care of the Customers and tre More

by Blueman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2025

Classic Chevrolet Sugar Land responded

Thank you for the wonderful feedback! We’re so glad Irma takes such great care of you—she truly goes above and beyond for our customers. We’ll be sure to share your kind words with her and the team! 🙌🚗

March 05, 2025

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Employee Rating

Great deal! Great experience! I recommend Classic Chevrolet in Sugar Land. Sales and service are the best. More

by donnarules6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 26, 2024

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Employee Rating

it all good everything work real good chris made sure i understand everything about what was gone on More

by twinblownimpala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Hoth, Veronica Busby , Garner Anderson, Devin Bodily, chris

September 24, 2024

Dealership Rating
Employee Rating

They were very attentive and didn't give up in the first minor inconvenience. They were very cordial. More

by Lydia Arleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Hoth, Edward Davis

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