Adnan Sehovic | Page 12

Thank you Brendan, I wanted to take a minute to thank you and the Team at Burlington Audi for making my car purchasing experience so positive. Also, for welcomi Brendan, I wanted to take a minute to thank you and the Team at Burlington Audi for making my car purchasing experience so positive. Also, for welcoming me into the Audi Family. You are knowledgeable, transparent and a consummate professional. You as well as Management were respectful of my time and truly cared to help me get into the vehicle that suited me best. Thank you for taking such good care of me and for all of the followup with regard to my Audi, I love the car! More

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Burlington Audi never ceases to Please and Amaze Having recently purchased my 3rd Audi from this Herb Chambers affiliate dealership, I have had nothing but the BEST experiences there. From Sales to S Having recently purchased my 3rd Audi from this Herb Chambers affiliate dealership, I have had nothing but the BEST experiences there. From Sales to Service I have only had professional and personalized service. I recently purchased a 2019 Audi A7 which was a custom order from the factory in Germany. I was kept informed of the progress of the build, shipping milestones, through customs and port entry all the way up to delivery. My Sales Specialist Jay Levy is a well-informed no-pressure professional whose only aim is to get you the car you want - we all know from prior experiences purchasing a car can be fraught with uncertainty, high pressure and mis-direction. There is absolutely none of that at Burlington Audi. More

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Fantastic service start to finish Brendan and the entire Audi Burlington family were so helpful, from the test drive to delivery. Thanks for the wonderful experience, love my new car! Brendan and the entire Audi Burlington family were so helpful, from the test drive to delivery. Thanks for the wonderful experience, love my new car! More

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Audi Burlington gets all of my business Ever since they were recommended to me by a friend a few years ago I have done all of my car buying and leasing at Audi Burlington. The staff is abso Ever since they were recommended to me by a friend a few years ago I have done all of my car buying and leasing at Audi Burlington. The staff is absolutely wonderful to deal with from the top down. I consider Adnan a friend at this point and we have very candid conversations about the cars. Peter Matton was a great salesman and very knowledgeable about the new E-tron and Sven Curkic is very pleasant to work with too (I bought my last car from him and he was since promoted). It is this great service that keeps me coming back. More

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Best in class I have been a loyal customer of Audi Burlington for 9 consecutive years - from someone who works in customer service I can tell you this is a great I have been a loyal customer of Audi Burlington for 9 consecutive years - from someone who works in customer service I can tell you this is a great operation that makes buying a car effortless. Peter Matton is incredible in sales, I would recommend working with him directly, but everyone you come in contact with is professional, helpful and hospitable. More

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Very positive purchase experience The team at Herb Chambers Audi Burlington was excellent, particularly Peter Matton. I am happy with the experience and my new Q5! Also appreciate t The team at Herb Chambers Audi Burlington was excellent, particularly Peter Matton. I am happy with the experience and my new Q5! Also appreciate the usual excellent treatment from Adnan Sehovic. More

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Excellent service A+ Mr. Ali Mohajer has a warm personality and makes you feel comfortable from the moment you walk trough the door. Him and his team have left great imp Mr. Ali Mohajer has a warm personality and makes you feel comfortable from the moment you walk trough the door. Him and his team have left great impression with their professionalism. I will make sure I recommend him and dealership to all my friends. Thank you!!! More

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EXCELLENT SERVICE, AS ALWAYS!!! I LEASED MY NEW 2018 AUDI A5 SPORTBACK WITH AUDI BURLINGTON, WITH THE PROFESSIONAL GUIDANCE AND CARE OF BRENDAN LEARY. AS ALWAYS, BRENDAN, LAUREN ET I LEASED MY NEW 2018 AUDI A5 SPORTBACK WITH AUDI BURLINGTON, WITH THE PROFESSIONAL GUIDANCE AND CARE OF BRENDAN LEARY. AS ALWAYS, BRENDAN, LAUREN ET AL HAVE BEEN QUICK TO RESPOND TO ANY QUESTIONS/CONCERNS THROUGHOUT THE TRANSACTION, INCLUDING, BUT NOT LIMITED TO THE EXACT CAR SPECS I HAD REQUESTED! NOT ONLY MEETING BUT EXCEEDING EXPECTATIONS. THIS IS MY THIRD CAR TRANSACTION AT AUDI BURLINGTON IN ASSOCIATION WITH BRENDAN, LAUREN, CAITLIN AND ADNAN. AN ASSOCIATION BASED ON PROFESSIONAL FIVE START SERVICE! I'M ALREADY LOOKING FORWARD TO MY NEXT VEHICLE!!! More

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Wonderful experience Ali was wonderful to work with! He was patient, knowledgeable and made the entire buying experience by far the best I’ve ever had. From the time I wal Ali was wonderful to work with! He was patient, knowledgeable and made the entire buying experience by far the best I’ve ever had. From the time I walked through the door, to follow ups after buying the car, I simply cannot day enough. More

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Engages in bad business practice I purchased my first Audi from Herb Chambers in May of 2018. It is a NEW 2018 A6 3.0 Premium Plus. I noticed the right rear door had two bubbles protr I purchased my first Audi from Herb Chambers in May of 2018. It is a NEW 2018 A6 3.0 Premium Plus. I noticed the right rear door had two bubbles protruding outward and there was paint peeling along the internal structure of the door directly below the bubbles. I took several pictures and immediately called Herb Chambers. After sending pictures to several staff, I asked to speak to the general manager. The general manager was on vacation and I was given the sales manager (Chris). He hung up on me after I explained that I was sold a car with defects and he accused me of blaming herb chambers and told me to call Audi USA. He was the rudest individual I have ever had the displeasure to speak to. Audi USA told me to bring it back to herb chambers to be inspected and it was determined that it was a manufacturers defect. I asked herb chambers for a replacement or to do a buy back. Herb chambers was unwilling to work with me and do the right thing. They kept telling me to deal with Audi USA. This went on for over 2 months. Back and forth and no one accepting responsibility. I was given no other recourse of action but the allow herb chambers to fix my new car. They even sent a paintless dent repair guy out to my house that was not authorized by Audi USA. No one should have to get a NEW car fixed. Herb Chambers never disclosed the defects in the vehicle to me. My new car is now significantly devalued. Herb Chambers engages in unfair deceptive business practices. They should have taken the car back instead of forced me to get it fixed. It's not good customer service. Apparently they do not car about customer satisfaction and creating a long relationship with a new audi buyer. I will never buy another car from Herb Chambers again and will not recommend them to anyone! More

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