Adnan Sehovic | Page 16

Stellar Buying Experience for Burlington Audi This is my third car that I have purchased from this dealer. The experience was stellar with great attention to detail and customer service as well a This is my third car that I have purchased from this dealer. The experience was stellar with great attention to detail and customer service as well as pricing. I was neither oversold nor undersold. My salesman and his managers delivered on every promise. AND the after sales customer service was equally incredible. When the vehicle was delivered my salesman, Brian went over every detail of the car from its technology to the convenience features in the vehicle. I have purchased Porsches, Bmw's and Land Rovers and no experience even begins to compare how I was treated at this dealership. My wife is due for a new car and I am trying to convince her to buy an Audi just so we can repeat the buying experience again. More

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What an experience! I purchased a 2009 A6 16 months ago from Audi Burlington, had great service and then decided it was time to step up to an A7. Read reviews, tal I purchased a 2009 A6 16 months ago from Audi Burlington, had great service and then decided it was time to step up to an A7. Read reviews, talked with friends that had the A7 and they raved about the vehicle. After going to other Audi dealerships in the area and getting the run around it was time to come home to Audi Burlington. Everyone from Lauren Savage to Zak Nolen to Mikail Moiseyev to Adnan Sehovic made the experience enjoyable and flawless. They all made me feel like I was the only person in the dealership, they offered an exceptional trade for the A6 and gave me an amazing deal for the 2013 Audi A7 Prestige! I do not work for the dealership, but can understand why anyone would like to. Thank you all and will tell my friends and clients about Audi Burlington. Steve Satin info@satinwellness.com More

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Great Experience I just bought a new Audi A3 from Burlington Audi. They gave me a great price on the car and worked with me. No high pressure sales. They let me take I just bought a new Audi A3 from Burlington Audi. They gave me a great price on the car and worked with me. No high pressure sales. They let me take my time and answered all my questions. More

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Amazing experience The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help a The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help and very informative. I love my new car and I'm excited to continue my car journey with this company. I have absolutely no complaints and will be sure to send friends and family to tom and adnan. They were the best! More

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First-in-class customer service and satisfaction If you are looking to buy or lease an Audi, look no further than Herb Chambers’ Audi Burlington dealership. General Manager Adnan Sehovic has assem If you are looking to buy or lease an Audi, look no further than Herb Chambers’ Audi Burlington dealership. General Manager Adnan Sehovic has assembled a team of professionals who are first-in-class in every aspect of customer satisfaction and service excellence. I especially want to acknowledge the assistance and expertise of Bruno Lopes (sales), Lauren Savage (business development), Tom Viner (finance), and Jim Parolisi (service department),each of whom played an important role in my lease of an A5 Cabriolet. For this Audi family, no GM, no support team, and no dealership can compare to Audi Burlington. W. Welch More

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Worst buying experience Just purchase a CPO Audi A3. Not a very good experience. Instead of writing a long story, I will just pin point the issues I had. Went to dealershi Just purchase a CPO Audi A3. Not a very good experience. Instead of writing a long story, I will just pin point the issues I had. Went to dealership on 12/27/2014 to test drive a 2015 CPO Audi A3 Prestige. great vehicle. Could not work a deal out at this time. I pointed out to Jay that the left front rim and tire was damaged. He said he would it fix asap. If i should come back again the rim and tire would be fixed. Dealership and I had some phone conversation and tried to work a deal out. They dropped the the price from $38,998 to $34,998 on January 05,2015 via internet and Autotrader. I tried to contact them ( Phone messages, internet messages) from 6am to almost 3pm, before a email came back that that price was a mistake and the actual new price was $36,498.... They would not honor the advertised price. By phone we agreed to a trade in value for my trade and the price to the Audi A3 ($36,498). Told them I would be there Wednesday Jan. 07,2015 at 6pm Got there Wednesday....was told I could not take delivery of vehicle that night. Left rim and tire was not fixed. Was told I had to wait until Saturday for delivery, because that was the earliest they could get the rim fixed. ( remind you that I told them almost 2 weeks early the rim and tired needed repair) Sighed all paperwork Wednesday and told them not to include the $35.00 vehicle inspection sticker. Called Thursday to check on progress, no answer several times....Left numerous voice mails. Called Friday morning.... Finally got a return call mid afternoon from Jay, "I will look into how things are going" Calls back an hour later tells me the tire needs replacement, so I cannot have delivery on Saturday. I will have to wait to at least Tuesday. I tell Jay to make this work for Saturday or I will void the whole deal. Jay calls back twenty minutes later and states ""There is nothing the dealership can do, I will have to take delivery Tuesday "" I tell Jay " Void the whole deal, If I cannot have the car on Saturday with the repairs made, then keep it" Jay replies, " OK that's fine, have a good day" and hangs the phone up. I was floored that he was that willing to lose a sale like that, with all paperwork and bank approval set and done. Deal was sigh and sealed. Had to call the general manager and explain my whole situation to him. He was not a very happy person. He made things right as best as he could. he had all four wheels and tires replaced with a another vehicle so I would come up Saturday and take delivery. They put the $35 inspection sticker into my deal. I asked for a refund check. I was told I have to send proof to them that I had the sticker put on. Are you kidding me...I have to prove to them I had the vehicle inspected...No way. This is a scam on their part. They charge everybody a $35 inspection fee. If you do not have them get the sticker for you and you do yourself like I did, because I live an hour and half away. They are hoping you will forget or not remember they put it in the paperwork for the refund of the $35.00. Think about this 1000 people never get their sticker from Herb Chamber, but go to their mechanic and have one put on and pay out of their pocket and never request their $35.00 back from Herb Chambers. 1000 vehicles sold X $35.00 = $35,000 2000 vehicles sold X $35.00 = $70,000 All profit to Herb Chambers. If you don't ask for that $35.00 refund they will never ever send it on their own......HUGE SCAM.....BUYER BEWARE I am very unhappy with this dealership and would never buy or recommend this dealership to anyone I know. I went though with my deal because of all the time and effort on my part. I just wanted to finish up here, but I will never buy from Herb Chambers again. I buy a new car every two to three years. I have bought several new cars over the years. This by far has to be the worst experience i have ever had! More

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Amazing Customer Service from the Service Center Five Stars I wanted to quickly follow-up and thank you again for your help earlier this week with the new Q5. Your staff (Bruno) was extremely knowledgeable in I wanted to quickly follow-up and thank you again for your help earlier this week with the new Q5. Your staff (Bruno) was extremely knowledgeable in helping me find the model that suited my needs. I must say the customer service you folks offer is much like staying at the Four Seasons. If hadn’t been for Jim Parolisi putting me into the loaner Q5 back in February, I’d probably be driving an X5 as that’s why I originally had my eyes on. Your service team is top shelf and the customer service Jim has provided the past four years is one of the main reasons for wanting to continue the relationship for years to come. I just wanted to shoot you a note a say thanks again for making my shopping experience a pleasant one. I hope all is well otherwise. Happy holidays, Joe More

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Such a great experience Spectacular customer service!! They were very attentive and quick. I didn't feel pressured into buying a vehicle. But I'm glad I did, my Q5 is amazing Spectacular customer service!! They were very attentive and quick. I didn't feel pressured into buying a vehicle. But I'm glad I did, my Q5 is amazing and I would absolutely recommend this dealership to anyone looking for a vehicle!! More

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New A3 TDI lease Adnan Sehovic and Mike Carelli helped me add another Audi to our "family". What a pleasure - from relaxed visit to test drive new 2015 A3 TDI to falli Adnan Sehovic and Mike Carelli helped me add another Audi to our "family". What a pleasure - from relaxed visit to test drive new 2015 A3 TDI to falling in love with the car but also with the whole experience. Mike kept me up to date with the vehicle delivery and made the process as smooth as a hand shake! I only had couple of additional questions and additions that were answered so promptly that makes it very hard to match this level of professionalism and service. I am looking forward to visiting this dealership to keep up with new Audi models but also to enjoy their professionalism and friendliness above all. Sincerely, Larisa Miller More

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Audi Burlington I recently purchased a pre-owned certified 2014 A4. My experience at Audi Burlington was exceptional. I went in thinking I would lease as my lease w I recently purchased a pre-owned certified 2014 A4. My experience at Audi Burlington was exceptional. I went in thinking I would lease as my lease was ending on my 2011 Lexus. Bruno Lopes (he ROCKS), suggested I look at the pre-owned possibility. I have leased two Audi's prior to my Lexus and know Audi is without question the car for me. Bruno explained the process and benefits of purchasing and I was amazed at the price, warranty and service that I would receive. As luck would have it, the car I was thinking of leasing was available in their pre-owned inventory, with upgrades that I wasn't thinking of, YAY! Bottom line, I walked out knowing I got a great deal and would be taken care of and treated as a member of the Audi family. When I went through the financing process, Tengah Dai (he also Rocks), searched through various banks to get me the lowest finance rate. I was extremely pleased with the numbers Tengah crunched for me and my payments are significantly lower than I anticipated. I also want to thank General Manager Adnan Sehovic (another rocker) for his professionalism, kindness and making the deal happen. Thanks Guys!! Nancy More

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