Your service is very great.
I give you 1520 stars and the people are awesome that help me especially with the videos oh my gosh y’all are so awesome thank you. I love you team H
I give you 1520 stars and the people are awesome that help me especially with the videos oh my gosh y’all are so awesome thank you. I love you team Hundai.
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by sills.christian
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
May 19, 2025 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Exceptional service, I can always count on Big Star
Hyundais master certified technician Eric Wilson to fix my car right the first time. Everytime.
Hyundais master certified technician Eric Wilson to fix my car right the first time. Everytime.
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by E
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young
May 16, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Service department is subpar.
Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication.
S
Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication.
Sales department is excellent and goes far beyond the customers expectations.
However, good luck if anyone needs help with a service issue. Plan to have excuses and bad service.
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by ROBERTOLVEDA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kohl Young, zzChristian zzKaramitsos
Apr 28, 2025 -
Big Star Hyundai responded
Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com
I recently visited the Hyundai service center and had a
very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timel
very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timely manner, and I appreciated the regular updates during the process. The waiting area was clean and comfortable, which made the short wait more enjoyable. Overall, I’m satisfied with the quality of service and professionalism. Thank you, Hyundai team, for your excellent customer care!
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by catrice yancy
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Apr 08, 2025 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Service is great, sales is slow, in sales you sit waiting
on people, not so with service
on people, not so with service
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by JACK.CRISSEY002
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila
Mar 25, 2025 -
Big Star Hyundai responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Paul very unfriendly and rude.
No snacks available. Other team members friendly and helpful.. thanks
No snacks available. Other team members friendly and helpful.. thanks
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by neldaygarza71
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Bryan Malave, zzKaleb zzChadwell
Mar 25, 2025 -
Big Star Hyundai responded
Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com
Excellent service and great dealership!
We always rely on the professional expertise the dealership provides.
We always rely on the professional expertise the dealership provides.
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by pegomez71
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Mar 14, 2025 -
Big Star Hyundai responded
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
I went in for recalls and ended up $1200 poorer and my
car in worse shape!!!
They worked on my evaporation system and now my check engine light is on.
Do not take your automobile to Big Star Hyundai!
car in worse shape!!!
They worked on my evaporation system and now my check engine light is on.
Do not take your automobile to Big Star Hyundai!!!!
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by bcunningham9662
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kohl Young
Mar 12, 2025 -
Big Star Hyundai responded
Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com
Great service from the front desk team to the mechanic
explaining every detail and work needed to be completed on the car.
explaining every detail and work needed to be completed on the car.
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by KIFBETTY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Mar 04, 2025 -
Big Star Hyundai responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Bueno atento y muy rápido para hacer los mantenimientos
a los carros , muy amplio el espacio
a los carros , muy amplio el espacio
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by ruben001109
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Feb 27, 2025 -
Big Star Hyundai responded
Muchos Gracias!