Adrian Chapa
Adrian Chapa at Big Star Hyundai

Adrian Chapa | Page 16

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.5
172 Reviews
4.5

172 Reviews

Write a Review

172 Reviews of Adrian Chapa

November 01, 2023

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Employee Rating

Excellent customer service , car was done when promised and great customer wait area and amenities More

by JUANCHO138
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Nov 02, 2023

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

October 26, 2023

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Adrian is my service advisor and he is absolutely a caring person. He goes out of his way to help me with my car issues. I have dealt with another advisor there and wasn’t too happy with that person, b More

by ANGIE_RIOS
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Recommend Dealer
Yes
Oct 27, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 23, 2023

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Adrian has always been honest and helpful. I have requested him every time throughout the years with three different Sonatas. More

by PFHENDRICKS
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Recommend Dealer
Yes
Oct 24, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 07, 2023

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New you need to bring the water bottles back. People are polite, location new new More

by MARILYN_MANNING
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Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

Oct 09, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 28, 2023

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This visit was for routine maintenance and a warranty fix. Great service from Eric checking me in and as always Adrian Chapa was great. He kept me informed throughout the process and went over the recomm More

by WEMYERS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric

Sep 29, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 20, 2023

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Great service. Adrian chapa as customer service gets a 100 plus. Great communication with the customer More

by ELIZABETHPOLLOCK18
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Yes
Sep 22, 2023

Big Star Hyundai responded

We are humbled by you kind words.

September 16, 2023

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This time, experience with the dealership was little bit better than it was last time. We had purchased a car a year ago. Ya'll have different fees to add to the ticket price last year. This time it Standar More

by JIMMIEFIXIT2
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Recommend Dealer
Yes
Sep 18, 2023

Big Star Hyundai responded

Thank you for your review and purchase. Please feel free to reach out to me directly with your best contact information so that I may address any concerns you have. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com.

September 15, 2023

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Juan is focused on great customer service by letting me know how long my service visit will last and ensures that the service will exceed my expectations by adding a free car wash. He is a value to your More

by LOUISTHIEL
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Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez

Sep 15, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 13, 2023

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I have been using this facility and Adrian Chapa for years and am very satisfied with their service. And I will continue to do so. More

by lwreams
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Recommend Dealer
Yes
Sep 14, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 03, 2023

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Employee Rating

Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More

by Bkasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams, Jonathan Adams

Sep 05, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.