Adrian Chapa
Adrian Chapa at Big Star Hyundai
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Adrian Chapa | Page 5

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.8
53 Reviews
4.8

53 Reviews

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53 Reviews of Adrian Chapa

September 02, 2023

Dealership Rating
Employee Rating

Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More

by Bkasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 26, 2023

Dealership Rating
Employee Rating

I would not recommend this location. It’s ridiculous for being charged extra services just to be charged. I was charged $50 for a miscellaneous fee. it has not detail about what this wa More

by MARLENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Vasquez

Aug 28, 2023

Big Star Hyundai responded

Marlena, We are sorry to hear that you did not recieve a 5-star experience from us. I would like to learn more about your concerns. Please reach out to me directly with your best contact information. Kohl Young, Service Manager, kohly@bigstarhyundai.com

August 21, 2023

Dealership Rating
Employee Rating

This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! More

by slynetteh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Big Star Hyundai responded

Thank you for your feedback! We will reach out to our vendor with your request. Also, there may be a 'unsubscribe' link at the bottom of the email you received.

August 20, 2023

Dealership Rating
Employee Rating

They were very professional the only complaint I had was the time. Was not warned it would take about 3 hours. But was happy with the bonus of getting my car washed More

by TXXSSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! By the way, our new facility will be complete in a few weeks which will double our service capacity and greatly speed up our service operations!

August 12, 2023

Dealership Rating
Employee Rating

Efficient, courteous and professional. Adrian provides excellent customer service. I would definitely recommend to anyone. More

by SCOTTASSOCIATES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 11, 2023

Dealership Rating
Employee Rating

Great job helpful good job great job great work helpful 👏 very helpful very nice communication More

by redbillydogf9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 31, 2023

Dealership Rating
Employee Rating

Very good overall customer service. Was able to drop off the vehicle and pick it up the next day without any issues. More

by DUSTINGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Jul 31, 2023

DUSTINGORDON responded

Only thing that I am waiting on are the weather tech floor mats. Thank you again!

Jul 31, 2023

Big Star Hyundai responded

Awesome! We will pass this message along for follow up.

July 30, 2023

Dealership Rating
Employee Rating

I came in for an oil change and Adrian was awesome. He even had my dirty car washed for me. I will definitely use Adrian for all my car needs in the future. More

by TAMMY8011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 29, 2023

Dealership Rating
Employee Rating

I thought customers service was very good. She was very kind and smart. I recommend her. Thank you More

by bymoon6651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 28, 2023

Dealership Rating
Employee Rating

Adrian has always been a pleasure to work with. Update on software took not time it all. Always appreciate the upbeat personality of the department. More

by MGAZAW33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Adrian was able to provide you with an exceptional, 5-Star experience.

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