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Adrian Chapa
Adrian Chapa at Big Star Hyundai

Adrian Chapa | Page 5

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.5
173 Reviews
4.5

173 Reviews

Write a Review

173 Reviews of Adrian Chapa

December 26, 2024

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Employee Rating

Brian was very responsive. Technician video is very helpful going through the details. Speed on oil change was alot quicker than in the past More

by Sylviamcerda
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Malave

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Dec 27, 2024

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 23, 2024

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Bryan was excellent in providing everything I needed to get my vehicle inspected, he offered great customer service!!! More

by t-ivie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Dec 24, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 22, 2024

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Excellent experience as always at Big Star Hyundai. In and out as promised. Nice facility. More

by PREMONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez , Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Dec 23, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 19, 2024

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The service department is good, but a to 6 hiur wait for an oil change and ture rotation is excessive. They need more employees to handle the volume of work. More

by lcferrell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez , zzKaleb zzChadwell, zzBilly zzWilliams

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Dec 19, 2024

Big Star Hyundai responded

Thank you for your business review. Yes, we agree. That is far too long for an oil-change and tire rotation. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 19, 2024

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This dealships h Points out what needs to be done on my vehicle . If it takes a long time will take you home and pick you up. More

by Carolynspeer
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: zzKaleb zzChadwell

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Dec 19, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 12, 2024

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Employee Rating

The problem got slove, just beleive i was over charge. And long 5 hours wait. More

by araceli_gonzalez2001
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kohl Young

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Dec 12, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

December 11, 2024

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Every one was very helpful polite and very professional. It was good experience Will recommend oters More

by SAAZIZ2004
Service Communication
Recommend Dealer
Yes
Print
Dec 11, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 07, 2024

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I really appreciate how the service department went above and beyond to make sure my car was in top condition. Thanks a lot. More

by tiffinywilson2k18
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Recommend Dealer
Yes
Print
Dec 09, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 07, 2024

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All Imma say is rip off don’t even go here take your business elsewhere More

by DANIELLEHAWKINS22
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Recommend Dealer
No
Print
Dec 09, 2024

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

December 07, 2024

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Employee Rating

Excellent service and fast attention My car is good know Thank you for the service More

by Cuzcollc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print
Dec 09, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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