Adrian Sanchez Vargas

Professional customer service they pay close attention to details and time. I’m satisfied glad with their service. details and time. I’m satisfied glad with their service. More

by ALI.ZAHER Verified Customer Verified Customer

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The Service department spent hundreds of dollars diagnosing a problem that did not exist on my GLK 350. The service department said that one of my cylinders in the engine was malfunctioning and mo diagnosing a problem that did not exist on my GLK 350. The service department said that one of my cylinders in the engine was malfunctioning and most likely Need to be replaced or, in the alternative, the whole engine, at a cost in excess of $5000. I told the service department to stop their diagnosis of the problem. . There is nothing wrong with the engine, running smoothly and without it a problem. I took the GLK to Mike Noble And he hooked up his computer to my car, and informed me that there was nothing wrong with the engine. I demand a refund More

by Steve Verified Customer Verified Customer

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Thank you for always helping us with our beautiful Mercedes Benz’s. It’s truly a blessing to have a loaner car while our cars are being serviced in the shop and when we are waiting in the lobby it’s Mercedes Benz’s. It’s truly a blessing to have a loaner car while our cars are being serviced in the shop and when we are waiting in the lobby it’s comfortable and relaxing and nice to get a snack or two and something to drink. More

by GREGG776 Verified Customer Verified Customer

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Service center is great and sales people are kind, even though I didn't buy the car that I looked at. though I didn't buy the car that I looked at. More

by KimHJ Verified Customer Verified Customer

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They said what we’re going to and they did it in much less time than what Wilsoville said it would take. Thank you Downtown Mercedes’ Benz. less time than what Wilsoville said it would take. Thank you Downtown Mercedes’ Benz. More

by ICHANDLER Verified Customer Verified Customer

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Extremely proficient service delivery with great customer service. Their customer service is second to none. Convenient entry access was an issue but recently there has been tremendous improvements made. service. Their customer service is second to none. Convenient entry access was an issue but recently there has been tremendous improvements made. More

by KTHOMAS15 Verified Customer Verified Customer

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The work performed included a new replacement windshield (replacing a damaged unit), an "A" Service, and an under-warranty fuel tank replacement, for a 2007 E550. The work was performed as expected, the veh (replacing a damaged unit), an "A" Service, and an under-warranty fuel tank replacement, for a 2007 E550. The work was performed as expected, the vehicle was held for several days for the delivery of the fuel tank. My frustration with the Service Department lies with the age of the car and becoming aware afterwards that the fuel filter is scheduled to be replaced at 143k miles OR 15 years; my vehicle has 99k miles and was built 15 years prior to the service - the Service Department performed a full inspection but made no mention that the fuel filter could be replaced with the new fuel tank. In the coming year I will need to schedule a service to have the fuel filter replaced, a $750-$900 cost plus the time to drop off the vehicle and pick it up - IMHO this should have been addressed during the several-day-long hold of the vehicle. I will consider taking my vehicle to another shop in the future and make sure I use online forums before requesting service. The fuel pump (containing the fuel filter) did not fail, and was not covered under the warranty. The fuel tank did fail, and was covered under an extended warranty. More

by CMB5150 Verified Customer Verified Customer

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Best place. Amazing crew work with customers! Feel more than welcome!!!! Keep their promise! Never complain with this place and service. Good job guys! Love you! than welcome!!!! Keep their promise! Never complain with this place and service. Good job guys! Love you! More

by LITHIA0 Verified Customer Verified Customer

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Very professional crew. everything works great. Thanks for the loaner vehicle! Highly recommended. No problems. for the loaner vehicle! Highly recommended. No problems. More

by theenitro Verified Customer Verified Customer

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These folks are sooo awesome! They know what my car needs and they take care of it. They tell me about any future service and how much it will cost. needs and they take care of it. They tell me about any future service and how much it will cost. More

by JEANMAYBELL Verified Customer Verified Customer

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