Adrian Turnbull
Adrian Turnbull at Mall of Georgia Ford

Adrian Turnbull

Internet Sales Manager

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

4.4
209 Reviews
4.4

209 Reviews

Write a Review

209 Reviews of Adrian Turnbull

November 01, 2025

Dealership Rating
Employee Rating

Adrian Turnbull was amazing. Made the entire process before, during, and after the sale an absolute pleasure. I was hesitant to even look at vehicles that were a 2.5 hour drive f More

by Vanillagorilla47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2025

Mall of Georgia Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

October 26, 2025

Dealership Rating
Employee Rating

The service was quick and efficient. I had to leave the state the next day so they made sure I was on the road quick. More

by ayosmi_love20
Recommend Dealer
Yes

Other Employees Tagged: James King, Joshua Carter

Oct 28, 2025

Mall of Georgia Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 21, 2025

Dealership Rating
Employee Rating

Can’t begin to describe or explain how appreciative I am of the internet and sales team. Didn’t come under the best circumstances and the team made sure I was taken care of heard and understood. That meant More

by jcarlile04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Seong

Oct 27, 2025

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're grateful our internet and sales team provided the understanding and care you needed during a challenging time. It means the world to us that they listened and made you feel heard. We're honored to have supported you and made a positive difference in your experience. Thank you for sharing these kind words with Mall of Georgia Ford.

October 16, 2025

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The service was prompt and curtios. The service advisor was very knowledgeable about the service I needed. More

by BRIANCOKLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Joshua Carter

Oct 21, 2025

Mall of Georgia Ford responded

We are pleased to hear about your positive experience with our team. It's wonderful to know that you found our service both quick and courteous during your visit. We're especially glad that our service advisor was able to provide you with the knowledgeable assistance you needed. Your feedback means a lot to us at Mall of Georgia Ford, and we truly appreciate you taking the time to share your experience. We look forward to continuing to serve you with the same level of care in the future.

October 12, 2025

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Employee Rating

always a great experience, take great care of my truck, with comfortable surroundings great service More

by thedo36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Ashlynn Van Hees

Oct 16, 2025

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience with us. We are so pleased to hear that you consistently have excellent visits and that we take excellent care of your truck. It means everything to us that you feel comfortable in our facility and appreciate the quality service we provide. Your trust in us is truly valued, and we look forward to continuing to exceed your expectations.

October 01, 2025

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Employee Rating

I like the Service pick up and drop. I really convenient for anyone don’t have time to wait at the Service More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Joshua Carter

Oct 03, 2025

Mall of Georgia Ford responded

Your positive feedback about our service pickup and drop-off convenience means so much to us at Mall of Georgia Ford. We understand how valuable your time is, and we're thrilled that our service options work well for your busy schedule. It's wonderful to know that we can provide a solution that fits your needs without requiring you to wait. We truly appreciate customers who take the time to share their experience with our team.

September 28, 2025

Dealership Rating
Employee Rating

Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. More

by Snealy531
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Sep 29, 2025

Mall of Georgia Ford responded

We are concerned to hear about your experience and we understand your frustration. Clear and timely updates are essential to providing quality customer care, and we are sorry to hear that you feel we fell short. Your feedback helps us identify areas where we can improve our service processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chad Jackson at cjackson01@vtaig.com so we can address your concerns directly.

September 25, 2025

Dealership Rating
Employee Rating

very pleased with the service. everyone was nice and helpful with any questions we had. More

by kimberly.michelle99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

Mall of Georgia Ford responded

We are ecstatic to hear about your positive experience. Your satisfaction with our team's helpfulness and friendly approach means everything to us. We understand how important it is to have your questions answered thoroughly, and we're delighted that our staff was able to provide the support you needed. Thank you for taking the time to share your feedback - it truly helps us continue delivering excellent service to all our customers.

September 18, 2025

Dealership Rating
Employee Rating

Again, no issues, fast friendly service that provided a first rate solution to my issues More

by Owlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 17, 2025

Dealership Rating
Employee Rating

Came in for an oil change and my engine light due to fuel door. Changed my oil, the man was nice but never mentioned my gas cap and gave me an estimate for over 1000$ in upkeep. More

by Fordc0220
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashlynn Van Hees , Howard

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