Adrien Medina | Page 12

I bought a lemon from Fort Collins and interstate ford helped me out when they wouldn’t. I was so happy I bought a 2020 from them. helped me out when they wouldn’t. I was so happy I bought a 2020 from them. More

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After hearing the bad experience that my father inlaw had in the Interstate Ford’s Service Department he has asked me if I would leave a review on his behalf. I will start off by telling anyone who is readin in the Interstate Ford’s Service Department he has asked me if I would leave a review on his behalf. I will start off by telling anyone who is reading this my father inlaw is that kind old man who has always picked up a dozen donuts for the employees before entering a service department. This is not a bad review of how he was treated in the service department by an advisor, a review on the cost of a service, this review isn’t even on the amount of time that was spent in the service department. This is a review on the poor quality of service, attention to important details and the concern this is going to happen to other customers if this problem goes on un addressed. My father in laws previous visit to Interstate Ford resulted in a wheel left loose by the Service Department and had damaged the wheel studs and lug nuts. He was issued a loaner while they made the repairs and he had just thought the experience was just a mistake that could happen in any service department. On this visit for a second time the wheel was once again left loose. My father in law and wife didn’t make it very far from the Service Department before they could feel the shake and hobble of a loose wheel. When they returned to the service drive my wife got out and inspected the wheels until she came to one that she was able to remove the lug nut by hand, gave it to a service advisor. They then had the intentions of driving the vehicle to a lift unit my wife kindly pointed out that the wheel was loose enough it could fall off and further damage the vehicle. Then with no jack or anything to lift the wheel off the ground to ensure it was going to be properly secure to the vehicle they brought a tool out to once again improperly tighten the wheel. The technician then drove the vehicle to the back to re- inspect his work. After I heard of my father in laws experience and having spent over a decade in the dealership before going to a private company I decided it would be best to reinspect the work myself. As you will see in the photos I will post with this review the lug nuts went from loose to over torqued, distorting and damaging every lug nut on the vehicle. I couldn’t even begin to describe how tight every wheel was. If my father in law had a flat or any other need for removing his wheel he would’ve been left stranded with how maliciously tight the wheels were after being re-torqued. Furthermore while I was inspecting the damage to my father in laws vehicle I also came across one of the recommended repairs. “ Customers Shock Leaking” The shock was not leaking and this would have been an unnecessary repair at my father in laws expense. I am sorry to write such a lengthy review but I wanted to address my safety concerns to any other customers before they choose to use Interstate Ford. More

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Interstate Ford has been a great place for me to take my 2003 F-250 diesel truck for services to get me driving again! I knew right away that Adrien Medina was the person I would do business with and the de 2003 F-250 diesel truck for services to get me driving again! I knew right away that Adrien Medina was the person I would do business with and the dealership was set to take care of my concerns about my truck. I was scheduled and the vehicle repaired as I was told it would be. I really like to receive the information about what was needed and a very true estimate of the time needed to complete the service. Thanks to the techs doing the service-good job and I really do appreciate the work you have done! More

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As always a great place to have your vehicle serviced. Adrian at the front desk is very friendly and very helpful. New facility a plus. Adrian at the front desk is very friendly and very helpful. New facility a plus. More

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The salesperson, Daniel, was very courteous and knowledgeable. The finance manager, Q, was very friendly and earned my trust. The atmosphere was clean and safe. Overall a great expierience. knowledgeable. The finance manager, Q, was very friendly and earned my trust. The atmosphere was clean and safe. Overall a great expierience. More

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Service adviser Adrien Medina was very honest about what I needed for my service. No high pressured additional service just performed what I asked for. I needed for my service. No high pressured additional service just performed what I asked for. More

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poor buying experience even poorer service Would not recommend buying from this dealership. I bought a use Ford Raptor from them and have had nothing but issues come up. I thought by buying a Would not recommend buying from this dealership. I bought a use Ford Raptor from them and have had nothing but issues come up. I thought by buying a Ford from a Ford dealership I would better off than going 3rd party...I was so wrong! Suspension was leaking (very pricey to fix on the Raptor), whining coming from engine and 4x4 check light only a few days after I drove off the lot. Only more issues came up in the months to come but that is some-what expected for a used truck. From my interaction with their service department I would not recommend them either. They were unprofessional and not trustworthy. One service employee would tell me X the other would tell me Y then they were upset with me for their lack of communication. I would not recommend them. If you absolutely must buy from them get a 3rd party inspection for the vehicle and avoid their service department at all costs! Do not trust anything they say to you unless it is in writing so you can hold them accountable. More

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I’ve been doing business with Interstate Ford for years now and have never had a bad experience. Their Service department is the best in the industry in regards to customer service and timely service per now and have never had a bad experience. Their Service department is the best in the industry in regards to customer service and timely service performance. If you’re looking for a reliable dealership to service your Ford vehicle, I would highly recommend Interstate Ford of Dacono. More

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F-350 Warranty repair Adrien listened to service request repair description. Mechanic found the problem I described to Adrien and fixed it. Fixed potential future problem Adrien listened to service request repair description. Mechanic found the problem I described to Adrien and fixed it. Fixed potential future problem, before it broke. Parts were not a dealership stock item. Adrien kept me informed of the parts and service progress with updates regarding repair progress. Test drove the vehicle after repairs and was very pleased to see the problem fixed. Thank you More

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Weather you are buying and or going through service, Interstate Ford makes you feel comfortable. There customer service goes above and beyond. I can not thank Stacia in sales and Adrian in service en Interstate Ford makes you feel comfortable. There customer service goes above and beyond. I can not thank Stacia in sales and Adrian in service enough. I feel who ever you work with will make you feel like you are family. Sean B. More

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