Adrien Medina | Page 13

Resolution of Windshield Issues - Service Excellent Adrian coordinated a resolution that was an easy fix and honest. Another Ford dealership had diagnosed the issue and quoted $850 to repair. Adrian's Adrian coordinated a resolution that was an easy fix and honest. Another Ford dealership had diagnosed the issue and quoted $850 to repair. Adrian's recommendation cost $0 and the glass repair shop did the work for free. Needless to say, I am now a loyal customer of Interstate Ford and will drive the extra distance for the great service. Honesty and integrity. More

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Murphy and Josh They were very helpful, polite, and kind in replacing my wiper blades at the end of their day. It was cold and they replaced them for me at the very They were very helpful, polite, and kind in replacing my wiper blades at the end of their day. It was cold and they replaced them for me at the very end of their work day outside of the shop. They were pleasant in demeanor and worked very good together. I was grateful for their help! More

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Interstate Ford is the best Just purchased my 8th new vehicle and I couldn't be happier. I really appreciate the no pressure atmosphere from Daniel in sales. I just tell him what Just purchased my 8th new vehicle and I couldn't be happier. I really appreciate the no pressure atmosphere from Daniel in sales. I just tell him what I want and he finds it for me and delivers the best price possible without the back and forth haggling and trips to the mysterious manager in the back. Financing is quick and easy to understand as they present you with your options, let you decide and get you on your way in record time. They always go over the car with you before you leave to make sure you are familiar with the new gadgets and answer any questions. I've always been able to pick up the phone and get answers to any questions that may arise afterwards also. It's nice to have one place I can go to for all my vehicle needs whether it's to buy a new one or repair an old one Interstate Ford is second to none and I will never go anywhere else. Keep up the good work! More

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Great Service Department Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they a Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they are, they will always treat you great. I can't say enough good things about Jeff, Adrien, Josh and MJ. More

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Extremely good The people at this dealership are very concerned with their customers. I injured myself up there and every person in the dealership help me. I could n The people at this dealership are very concerned with their customers. I injured myself up there and every person in the dealership help me. I could not have been with a group of better people. More

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Josh in service Josh was informative and pleasant, a good add to the service team! Car needed service and review of tire wear. Car got in to the bay early and was Josh was informative and pleasant, a good add to the service team! Car needed service and review of tire wear. Car got in to the bay early and was on my way in less than an hour. More

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Great Fast Service- Saved Us We were heading back to Texas from Colorado, pulling a 26ft camper, when our truck started making a noise. We had to get back because school starting We were heading back to Texas from Colorado, pulling a 26ft camper, when our truck started making a noise. We had to get back because school starting for our kids. We called multiple dealerships and most of them told us it would be weeks to a month before we could get in for service. It was so stressful not knowing how or when we would get home and what to do with our camper. We talked to Adrien Medina at Interstate Ford and he told us to bring our truck by. Luckily it was only a fuel filter. He diagnosed it and got us in and out in a couple of hours and we were back on the road on our way home. He saved the day! More

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Not bad, not the best Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer th Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer than I expected. More

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Upselling, overpriced and called me the thief I was a customer several years ago (until 2009 when I moved away) and decided to call for an appointment the other week since I have moved back to the I was a customer several years ago (until 2009 when I moved away) and decided to call for an appointment the other week since I have moved back to the area. Described my issues and wants, told to bring it in (no estimate - MY FAULT). Dropped it off on a Monday morning (6am - early bird), filled out the envelope and put in written instructions as well as coupons. On the list was rear main seal leak, new shocks (Rancho RS9000XL), oil change (brought my own oil) and check brakes - RETURN USED PARTS box was checked. As well, I requested a certain service advisor (but did not get him). Got a call on Monday morning and was told shocks were over $200 a piece, etc. My fault here, I said go forward with the repairs due to my previous trust here and I was on the road for work. All of this was completed by COB the next day Tuesday - close to $3500 total ($2091 was labor!). I could not pick up the vehicle since I was still on the road for work, I called back and asked to have the fuel filters changed. The next day I got a call stating my batteries were bad (funny how they were good the previous day - see Ford "report card") and asked if they tested them - the answer was no! I received yet another call later stating that one was ok and the other was at 554 CCA - I said to replace them both. On Thursday while waiting for my ride to pick up my truck, I looked on-line to see how much the shocks were retail - $116 at 4 Wheel Parts - I could not believe I was getting charged $426 for a pair of the exact same shocks. When I arrived at your place of business, I brought in my suit case, duffle bag and back pack (inside service advisor area) so my friend/ride did not have to wait for me. I was told my truck was out in the street - it was on your lot - he did not even know where my truck was. I reviewed the bill - almost $3800! I was not happy to say the least. I took the bill and headed for the cashier (remember I said I was a customer back before 2009 and have not been there since) - I did not see the cashier where they were in the past and went back to the service area (where my luggage still sat). I was met by one of your service advisors who said to me "you were going to leave without paying" - calling me a thief in my book. This was even more upsetting, asked him to go outside with me so we can settle his claim and showed him my luggage that was sitting in his area (that I left when I went to pay the bill) to straighten out his claim - also do you have my phone number and info? I paid the bill with your "service advisors" since they are the cashier and left. On my way home I called and talked to your GM, he said he would get back to me. The next morning (since I had company coming from out of state) I checked over everything on my truck and looked at the bill & documents provided back to me. I received the Ford power stroke report card with everything check as good, inspection on the bill said all the things that were checked and NO battery test reports (2 batteries). Remember - oil change and inspection was done on either Monday or Tuesday and then I asked to have the fuel filters changed and then rec'd another call about my batteries (on Wed). I have an aftermarket cold air intake that has a clear/see thru window to the air cleaner - it was unbelievably dirty but the report card said "good" (I have photos of it if you need evidence). I question if I needed the 2 batteries, if you actually inspected my vehicle as stated and the price of EVERYTHING. I got a call back from someone, but it was NOT your GM, was told they were going to send a check for $115.47 (price of one shock as stated above). Even though I filled out your "early bird" envelope with my current info, your billing statement had my info from over 9 years ago - I had to give this person my current info and I explained to him several NEW items that I found, etc. After being charged with "leaving without paying", charged almost 100% above retail for 4 shocks, $325 to install them (complete brake job was done at the same time), incorrect "report card", 2 new batteries without being tested, no used parts returned, etc. you have lost a customer - me. More

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Oil Change I took my new car in to their service department for an oil change and tire rotation. They were running a little behind my appointment time, but it al I took my new car in to their service department for an oil change and tire rotation. They were running a little behind my appointment time, but it all worked out perfectly because they were able to make me a second key fob while I waited. Adrien Medina’s level of customer service is above and beyond! Everybody I’ve worked with at this dealership is outstanding. I’ve bought 2 cars from this dealership with Dennis as my sales rep both times and will continue to buy from them. Q made the finance part painless! Thank you, Toni Dawe More

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