Agnes Pusztai
Agnes Pusztai at Family Ford of Enfield

Agnes Pusztai | Page 18

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.8
613 Reviews
4.8

613 Reviews

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613 Reviews of Agnes Pusztai

August 18, 2024

Dealership Rating
Employee Rating

Agnes was great in prioritizing what work needed to be done and clearly itemizing parts and labor cost. The complimentary shuttle ride to and from my home to the shop was huge; made a difficult task easie More

by carolunderwood7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave and Ernie shuttle drivers

Aug 19, 2024

Family Ford of Enfield responded

Thank you, Carol! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

August 17, 2024

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Employee Rating

If my truck doesn't get the problem fixed this time I believe it will fall under the lemon law More

by FRANKLADYKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ken Brown

Aug 21, 2024

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 14, 2024

Dealership Rating
Employee Rating

I had a tire patched. It went smoothly. It was completed quickly with no issues. More

by jsnstefanik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2024

Family Ford of Enfield responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

August 07, 2024

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Completed my recalls quickly and efficiently. Was back on the road in less than a day. More

by nate42
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 07, 2024

Family Ford of Enfield responded

Thank you, Nate, for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 07, 2024

Dealership Rating
Employee Rating

Agnes is normally on her game. Not sure what happen this time but we didn’t appreciate the back and forth. Over all she is an excellent person and provide great service . Maybe she More

by lavallebarlow59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Family Ford of Enfield responded

lavelle, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anges met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

August 06, 2024

Dealership Rating
Employee Rating

this is the third light I’ve had put in this truck and I just don’t seem to wanna find where the problem is. They just keep putting the new bulb in. It works for a minute and then it goes. Just follow the e More

by ATSCAFFOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 09, 2024

Family Ford of Enfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 31, 2024

Dealership Rating
Employee Rating

Very friendly and informative. Exceptional customer service. Very short wait time. Looking forward to working with Agnes again More

by erinle8178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Aug 01, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

July 31, 2024

Dealership Rating
Employee Rating

Service is always top shelf. Agnes always treats me well. Gave me good advice too. More

by J B Stern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Agnes and our team here at Family Ford of Enfield.

July 31, 2024

Dealership Rating
Employee Rating

Service writer was very helpful with the vehicle history review and with Ford Pass details. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Family Ford of Enfield responded

Thank you for your business and this review, Rick. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 30, 2024

Dealership Rating
Employee Rating

They took me in the same day I called. The. Work they did only took an hour. They filled my tires and reset the worn light no charge. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2024

Family Ford of Enfield responded

Steve, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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