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Start your review of Agustin Montoya.
Agustin Montoya
Agustin Montoya, Assistant Service Manager, Toyota of Irving
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Agustin Montoya

Assistant Service Manager

Toyota of Irving

1999 W Airport Fwy
Irving, TX 75062

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Dealership Experience

3 yrs, 10 mos

Industry Experience

3 yrs, 10 mos

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2 Reviews of Agustin Montoya

November 30, 2018

Dealership Rating
Employee Rating

"shoddy workmanship"

- rsm

Brought my truck in for recommended repairs costing over 3,000. Repairs included the water pump and associated hoses. After returning the truck, I had to limp back into the dealership with no coolant after it was found out that one of their "qualified technicians" couldn't tell how to install the main water hose even though the diameters of both ends were significantly different. Then after those supposed repairs, had to take the truck to another dealership to repair the engine plate because the Irving dealership technicans had stripped all of the screws and then just put the plate back on. I was lucky that the unit didn't come off while going down the highway.

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Overall Experience
Recommend Dealer
No

Other Employees Tagged: Jose Benitez

Nov 30, 2018

Toyota of Irving responded

Hello Mr. Mark, we appreciate you sharing feedback about your experience and giving us the chance to address your concerns. I know you declined our offer to cover the costs for Davenport Motors to drill and retap your splash shield bolt holes, but if you change your mind let us know.

July 30, 2018

Dealership Rating
Employee Rating

"Oil change Toyota chr"

- ShirlzPW

I had an oil change done today and it’s about the typical wait time. They were friendly and they gave the best apples in the wait room. They gave me the car feeling brand new

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Recommend Dealer
Yes
Jul 31, 2018

Toyota of Irving responded

Thank you for the review, we appreciate it! We'll see you next time!

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