Armond did an excellent job he was courteous and
explained everything very clearly . He did an excellent job
explained everything very clearly . He did an excellent job
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by JKUHAR955
Verified Customer
Verified Customer
May 12, 2023 -
Toyota of Scranton responded
JKUHAR955,
Thank you for sharing your fantastic 5-star sales review of your experience at Toyota of Scranton! We're thrilled to hear that Ahmad provided you with excellent service. It's wonderful to know that he was courteous and took the time to explain everything clearly to you.
At Toyota of Scranton, we strive to ensure that our customers have a positive and informative car-buying experience, and we're delighted that Armond delivered on that promise. We'll make sure to pass along your kind words to him and our sales team.
We appreciate your recommendation and if there's anything else we can do for you, please don't hesitate to reach out. We look forward to assisting you with any future automotive needs you may have. Thank you once again for choosing Toyota of Scranton!
Take care,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
We are very pleased they service.
We're highly recommend friends and family.
They're very good 💯
We're highly recommend friends and family.
They're very good 💯
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by YOUDUCKKANG
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Reilly, George Zepherin
Apr 28, 2023 -
Toyota of Scranton responded
YOUDUCKKANG,
Thank you for taking the time to leave us a 5-star review for the sales team at Toyota of Scranton. We are thrilled to hear that you are very pleased with our service and that you would highly recommend us to your friends and family.
We take pride in providing exceptional service to each of our customers, and we're delighted to hear that our efforts have not gone unnoticed. Thank you for your kind words and for trusting us with your automotive needs.
Please do not hesitate to reach out to us if you need any further assistance. It was a pleasure serving you, and we look forward to seeing you and your family in the future.
Best regards,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Apr 28, 2023 -
Toyota of Scranton responded
youduckkang,
Thank you very much for your kind words regarding your experience at Toyota of Scranton. We look forward to seeing you at your next visit.
Take care,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Apr 28, 2023 -
YOUDUCKKANG responded
We experience very professional and curious at Toyota of Scranton .
I am on my 3rd car purchase with Ahmad through Toyota of
Scranton. Always satisfied dealing with him. If there was ever any issues everyone was quick to make sure they were resolved and i remained satisfied
Scranton. Always satisfied dealing with him. If there was ever any issues everyone was quick to make sure they were resolved and i remained satisfied. I will be back when it’s time for my next vehicle.
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by TONYTIGER29
Verified Customer
Verified Customer
Other Employees Tagged:
Marco Valenti
, Alan Aimer, George Zepherin
Apr 19, 2023 -
Toyota of Scranton responded
TONYTIGER29,
Congratulations on your 3rd car purchase with Ahmad through Toyota of Scranton! It's great to hear that you have always been satisfied with your experience and that any issues were quickly resolved to your satisfaction. It's clear that Ahmad and the team at Toyota of Scranton value your business and strive to provide excellent customer service. We hope that you enjoy your new vehicle and look forward to seeing you for your next purchase. Thank you for taking the time to leave a positive review on Dealer Rater!
Take care,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Great job great job great job great job great job great
job great job guys
job great job guys
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by JMHOYT499
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Reilly
Apr 05, 2023 -
Toyota of Scranton responded
JMHOYT499,
We are delighted to see we earned 5 stars! Thank you for taking the time to rate your recent buying experience at our dealership.
We are happy you enjoyed working with Ahmad and our sales team.
Thanks again,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
Everyone is very helpful and patient when asked
questions. The Service Department staff are absolutely wonderful to deal with.
questions. The Service Department staff are absolutely wonderful to deal with.
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by KULESZA.RUTH
Verified Customer
Verified Customer
Service Price Transparency
Mar 06, 2023 -
Toyota of Scranton responded
KULEZA.RUTH,
Thank you for your feedback on our dealership We are delighted you enjoy doing business at our establishment.
We strive to offer you the best experience at every visit. That is our goal.
We value you as our customer and appreciate your business.
Take care,
Mary Jo Preno
Vice President of Guest Experience
Easy to make appointment.
Offered drinks and snacks. Employees very courteous. Waiting area neat and clean.
Offered drinks and snacks. Employees very courteous. Waiting area neat and clean.
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by HIRKOSTG
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2023 -
Toyota of Scranton responded
HIRKOSTG,
Thank you for taking the time to provide feedback on your recent sales experience at our dealership.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
They are the best to work with I had a great experience
at the dealership great people
at the dealership great people
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by STPIO2008
Verified Customer
Verified Customer
Nov 29, 2022 -
Toyota of Scranton responded
STPIO2008,
Thank you for taking the time to offer your feedback on your recent buying experience. We all appreciate your efforts. We are thrilled all went well and you enjoyed working with our sales team.
We value you as our customer and appreciate your business.
Take care,
Mary Jo Preno
Vice President of Guest Experience
Great experience, worked with me and really got me into
something I would be happy with. Very personable. I’m very happy with my visit.
something I would be happy with. Very personable. I’m very happy with my visit.
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by MARSBAR4321
Verified Customer
Verified Customer
Other Employees Tagged:
George Zepherin
Nov 29, 2022 -
Toyota of Scranton responded
MARSBAR4321,
Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with our team. Thanks for letting us know.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
This was my third car that I bought from them and as
always the quality of service was amazing and they did everything possible to make the sale go smoothly.
always the quality of service was amazing and they did everything possible to make the sale go smoothly.
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by SEGALUS
Verified Customer
Verified Customer
Oct 31, 2022 -
Toyota of Scranton responded
SEGALUS,
Thank you for taking the time to provide feedback on your recent sales experience at our dealership. Thank you for your loyalty to our dealership. It is a compliment to our team.
We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership.
We appreciate your business and value you as a customer.
Sincerely,
MARY JO YANUSAUSKAS
Vice President Guest Experience
Toyota of Scranton
mjpreno@tsofs.com
I would rate this place a HALF A STAR if i could.
........First of all my mother went there to trade is her van for a SUV And they jerked her around to where she left. I asked the salesman about it wh
........First of all my mother went there to trade is her van for a SUV And they jerked her around to where she left. I asked the salesman about it when i went there to look at a vehicle and he looked into the computer and said that salesman was fired for doing the same to other customers and he was nothing like him. So, my Salesman Ahmad showed me a Tacoma i was up in the air with, because I wasn't a an of the color. So, he insisted to run financing on it to see if i would even be able to purchase it. He then later called me up that day being very pushy to come down and pick up the truck Cuz, he got it approved, even though i told him I wasn't sure if i wanted that truck Cuz of the color, which i later decided not to take. Who wants to pay $798 a month for a truck they don't like the color on for the next 5 years. So, I went back and found a while Tacoma TRD Sr5 Sport i liked for $45,999. Got approved for the financing and left work early to get the paperwork all done and over with. I sat in the Waiting room for 2 Hours waiting on Ahmad to come in and do the paperwork with me that he said would take just 45 minutes. in those 2 hours he took and copied my driver's license at least 5 times. Finally, he sat us down at his desk and asked for my driver's license again for the 6th time to get a copy. He asked me for my proof of Insurance which I gave him and then said, it's no good because its not valid till midnight, so he then said he would call and get it made effective immediately, which i asked when i put the insurance on and they said they couldn't make it immediate, midnight was as soon as it could be made effective. And Guess what when he called, he found out the same thing!!!! So, he then said the offer ends tonight on the truck. I offered to do the paperwork and pick the truck up tomorrow and he said it don't work that way. So, my mother and i left after 2 1/2 hours without a vehicle. I called a couple times and left messages about another vehicle i was interested in weeks later without any response ever leaving my messages with Greg or George, don't Rember his name but got no call back. So, I decided to go back down there Saturday morning and approached Ahmad and before i said anything to him he said to me, "We put your name in the computer, not to sell you a car, Not to Deal with you." So, i messaged him on his phone telling him i was going to wright this review and I get a text from General sales manager BOB EDWARDS, Whom I've never spoken to in the past and he tells me There's been SEVERAL salesmen that worked with me. When i only worked with Ahmad. then he said I was approved on several vehicles which was just 2 One I told Ahmad i didn't really like and then the one Ahmad told me, I couldn't buy Cuz the insurance wasn't active till midnight and the deal ran out that night. So Needless to say, if you go to Toyota of Scranton, you'd better buy what they want to sell you, or you will be put on there DO NOT SELL TO LIST!!!! I have a dash cam pointing at the front of the building showing me and my mother in the waiting room for 1 Hour and 53 Mins Before setting down at AHMADS desk, i have all the texts messages from Ahmad and even from the General Manager BOB EDWARDS Telling me why Hes not dealing with me. But yet He hasn't Called and asked me what happened or my side of the story. Just believes his salesman, of which who was trying to drum up other customers in the parking lot while my mother and i sat in the waiting room. Just a text from Ahmads phone saying he was General Manager. If anyone knows how to take this further so these people get brought out into the light for their bosses to see this, please respond to this or show it to whoever it needs to be. Thank You Randy and like i said i got a dash cam showing me trying to buy the car, waiting hours while the salesman was in the parking lot trying to get another sale before completing this one and also the text message, VERY VERY unprofessional SO CAUTION WITH AMHAD AND BOB EDWARDS. Not the people you want
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by Randallpetrochko443
Sep 26, 2022 -
Toyota of Scranton responded
Randallpetrochko443,
We understand there are times when we are not able to meet customers needs which leads to a disappointing experience. We are sorry things did not work out at our dealership. We hope you are able to find a vehicle that suits your needs.
Thank you,
Mary Jo Preno
Vice President of Guest Experience
Sep 26, 2022 -
Toyota of Scranton responded
Thanks for the update. We wish you all the best with your new 4Runner...enjoy.
Thank you,
Mary Jo Preno
Sep 26, 2022 -
Randallpetrochko443 responded
Yep Thompson Toyota sold me a 2022 4Runner Limited... .Thank You Thompson Toyota of Doylestown