Ahmad Wasal | Page 3

Toyota of Scranton responded

Dear MISKELL922, Thank you for taking the time to share your feedback with us. We're pleased to hear that your recent visit was more pleasant, and we appreciate your acknowledgment of our team's efforts. It's great to know that our finance manager and your salesperson, Ahmad, were helpful during your visit. We understand the importance of attentive and personalized service, and we're glad that Ahmad took the time to listen to your needs and ensure a positive experience. Saving the sale is always our goal, and we're delighted that Ahmad could make a difference for you. Your feedback is valuable to us as we continually strive to enhance our customer experience. If there are specific areas where we can further improve or exceed your expectations in the future, please feel free to share your thoughts. Thank you for choosing Toyota of Scranton. We look forward to serving you again and providing an even better experience next time. Best Regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear Dtlopez87, Thank you so much for taking the time to share your positive experiences with Toyota of Scranton. We're thrilled to hear that you've chosen us for your car purchases not just once, but twice! Your loyalty and kind words mean a lot to us. It's fantastic to know that the certified preowned caravan you bought in September 2021 is running great, and we're pleased that Corey and Ryan contributed to making your first buying experience enjoyable. We'll be sure to pass on your compliments to them. We're equally delighted to hear that Ahmed was able to assist you in purchasing a certified preowned Chevy for your mother. We understand that financing can sometimes be challenging, and we're glad that Rich Larussa went above and beyond to find a solution for you. It's always our goal to help our customers navigate any obstacles they may encounter. Selling your Jeep to us and having Marco Valenti and Ahmed Wasal uphold their commitment is excellent news! We appreciate your trust in our team and want to assure you that transparency and integrity are values we hold in high regard. Your mention of the complimentary amenities, warm staff, and family-like treatment is truly heartwarming. We strive to create an environment where our customers feel comfortable and valued throughout their entire experience. Thank you again for your kind words and for making Toyota of Scranton your go-to dealership. We look forward to serving you and your family for years to come. If there's anything else you need, please don't hesitate to reach out. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

GRAPEDAPE1990, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Toyota of Scranton. Our team takes pride in creating a great atmosphere for our customers, and we're delighted to know that you felt that during your visit. It's wonderful to hear that you love the quality of our vehicles. At Toyota, we strive to deliver reliable and high-quality cars, and we're glad it resonates with you. The Toyota name indeed carries a legacy of excellence, and we're honored to have your endorsement. If there's anything else you'd like to share or if you have any questions in the future, please feel free to reach out. We appreciate your support and look forward to serving you again. Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear RONRED4800, Thank you for taking the time to share your feedback. We appreciate your kind words about Matthew and Adam, and we're delighted to hear that they provided great assistance with the information screen. We apologize if the details about your extra warranty were overwhelming. Our goal is to ensure our customers fully understand their warranties and feel confident about their coverage. We understand that information overload can be challenging, and we appreciate your patience. If you have any further questions or would like a more in-depth explanation of your warranty coverage, please don't hesitate to reach out to our service department. We're here to help and ensure you have a clear understanding of your vehicle's protection. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear dmcgahee570, Thank you for taking the time to share your experience with us at Toyota of Scranton. We're thrilled to hear that you had an excellent experience and that Ahmad, your sales consultant, provided exceptional customer service. Making customers feel comfortable and valued is one of our top priorities, and it's wonderful to hear that you felt that way during your visit. We're also delighted that you decided to purchase an SUV with us on the same day. Your satisfaction is our ultimate goal, and we're here to support you throughout your ownership journey. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Congratulations on your new SUV, and we wish you many enjoyable adventures with it! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ZODIACGRL, Thank you for taking the time to share your positive experience with Toyota of Scranton. We are thrilled to hear that you always enjoy your visits with us and that you are grateful for our service. At Toyota of Scranton, we strive to provide exceptional customer service, and we are delighted to know that our team has been able to make your visits pleasant and enjoyable. Your kind words about our friendly service mean a lot to us, as we constantly aim to create a welcoming and comfortable environment for our customers. We truly appreciate your trust and loyalty, and we look forward to serving you in the future. If you have any further feedback or if there's anything else we can assist you with, please do not hesitate to reach out to us. Thank you again for your support and for choosing Toyota of Scranton. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CHLOE.GOLIN, Thank you so much for taking the time to share your exceptional experience with Toyota of Scranton. We are truly grateful for your loyalty over the past 20 years and for recommending us to others. Your kind words and continued support mean the world to us. Our team at Toyota of Scranton takes great pride in providing outstanding service to every customer. We are thrilled to hear that our staff has consistently delivered a fantastic and professional experience throughout your interactions with us. It is our goal to understand your needs and help you find a vehicle that fits your budget and preferences. We are delighted to hear that Ahmad made a positive impression on you during your most recent visit. He is indeed a valuable asset to our team, and we will make sure to pass along your compliments. It brings us joy to know that he went above and beyond to fulfill your needs, resulting in your happiness and the lease ownership of your RAV4. Your satisfaction is our top priority, and we are committed to providing you with exceptional service for many more years to come. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We are here to support you. Thank you once again for your wonderful review and for being a part of the Toyota of Scranton family. We look forward to serving you in the future and ensuring your continued satisfaction. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TNOELLE8454, Thank you for your fantastic review! We're thrilled to hear that you had a great experience at Toyota of Scranton. Our dedicated salesman, Ahmad, and finance team will be delighted to know that their exceptional service left a positive impression on you. We look forward to serving you again for your next vehicle purchase. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CHAINS5, Thank you so much for your amazing 5-star review of your experience at Toyota of Scranton! We are delighted to hear that you felt like a valued customer and that our service work met your expectations. Providing professional service and creating a positive customer experience are our top priorities, and we are thrilled to know that we delivered on both fronts. We understand the importance of accommodating our customers' needs, and we are glad that our location allowed you to work comfortably while you waited. We strive to make your time with us as convenient and pleasant as possible. Your kind words truly motivate and inspire our team. We take pride in delivering exceptional service and building long-lasting relationships with our valued customers like yourself. It is reviews like yours that drive us to continuously improve and provide the best dealership experience. Once again, thank you for choosing Toyota of Scranton. We appreciate your business and look forward to serving you in the future. If there is anything else we can assist you with, please feel free to reach out to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton