Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 30

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

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386 Reviews of Ainsley Roark

October 12, 2023

Dealership Rating
Employee Rating

Ainsley was awesome! She provided updates as much as she could and made the process really fast and easy for me. More

by CASSGONZALEZ73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 12, 2023

Dealership Rating
Employee Rating

Ainsley was amazing. I am more than satisfied with the work done to my vehicle. More

by PAcevedo10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 11, 2023

Dealership Rating
Employee Rating

Ainsley, Was very professional, she was very knowledgeable and showed nothing but respect. Wish all customer representatives were like her. More

by GABEHERNANDEZUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 11, 2023

Dealership Rating
Employee Rating

Very quick and efficient. Enjoyed the very nice waiting room. Especially the free coffee and snacks. More

by T.PATTERSON4443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 10, 2023

Dealership Rating
Employee Rating

My review is based on lack of follow through after conversations with managers. Ainsley did a great job the last time I was in there, and my oil change seemed to go well. It has been the best service More

by MYRENAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2023

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience on this visit. Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

Oct 10, 2023

MYRENAD responded

The review I have has nothing to do with my most recent experience. As I stated it’s been the best visit so far. My review has to do with the lack of follow through with management based on previous conversations with them.

October 09, 2023

Dealership Rating
Employee Rating

I always receive professional, courteous, and through service from everyone. Thank you for the support. More

by MJ5413AV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

October 09, 2023

Dealership Rating
Employee Rating

Ainsley did a great job as always. Got me in and out in a efficient time period. And was easy to work with. More

by joel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJason zzWilson

Oct 09, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 09, 2023

Dealership Rating
Employee Rating

Love the care I get for my car and the way I am kept informed of the repair progress. Always able to call Ainsley to get my appointments and repairs quickly! More

by BSJACKS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Rivas

Oct 09, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 03, 2023

Dealership Rating
Employee Rating

The dealership is really nice I would recommend Big Star Cadillac to friends and family. More

by SMBELLOW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip Sales Department

Oct 03, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 02, 2023

Dealership Rating
Employee Rating

Ainsley always provides great customer service and a professional attitude that makes her a great service representative. She is very thorough and knowledgeable about customer care and vehicle maintena More

by TAWAN.WILLIAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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