Ainsley Roark | Page 29

Big Star has excellence service and great people who are professionals and always exceed my expectations. professionals and always exceed my expectations. More

by toster0801 Verified Customer Verified Customer

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Ainsley is very helpful and knowledgeable. She always puts her clients first. I will recommend her whenever I have the opportunity. But the problem is not fixed. The car stalls after She always puts her clients first. I will recommend her whenever I have the opportunity. But the problem is not fixed. The car stalls after filling and the Big Star service department could not duplicate the problem. I wrote Cadillac customer support, and they called and said to go to another dealer. I did not agree with that suggestion. I emailed them a week ago saying in my opinion, they have resources to solve this problem. Cadillac customer support has not responded. More

by BARRUS Verified Customer Verified Customer

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Ainsley was amazing to work with. She got me in for my appointment and on time, quick turn around process for a rental car, and was very detailed when it came to the overall process f She got me in for my appointment and on time, quick turn around process for a rental car, and was very detailed when it came to the overall process from start to finish. Thank you, Ainsley for showing up to work each day! More

by larraneisham Verified Customer Verified Customer

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Ainsley is amazing she reply promptly great customer service, the entire service advisor team is helpful. service, the entire service advisor team is helpful. More

by HIPWRRIFLE Verified Customer Verified Customer

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So I brought my car to the service department cuz he was making this noise and it's been over 3 weeks since the part has supposed to be an ordered and I still haven't got my car fixed and I'm riding around making this noise and it's been over 3 weeks since the part has supposed to be an ordered and I still haven't got my car fixed and I'm riding around with my car making a lot of noise that doesn't look good for a Cadillac Cadillac so I'm very unhappy right now More

by lofton.hilton Verified Customer Verified Customer

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Scheduling was easy and arrival at dealership was very adminicle.The service personal let you know approximately how long the service would be. Service personnel was eating breakfast .Need to improve on adminicle.The service personal let you know approximately how long the service would be. Service personnel was eating breakfast .Need to improve on identifying African American customers instead of assuming just because we are Black we are that customer. My previous visit gave me the wrong receipt and I didn't notice until I left the dealership. I returned the receipt 15 minutes later.It can happen but it was inconvenient. More

by Lisa Verified Customer Verified Customer

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Everything was as expected. Did a great job getting the work complete in a timely manner. Did a great job getting the work complete in a timely manner. More

by kyle.fletcher2 Verified Customer Verified Customer

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Good experience and service by the dealership service department and my service advisor Ainsley Roark. Thanks for the good work. department and my service advisor Ainsley Roark. Thanks for the good work. More

by BROWN7557 Verified Customer Verified Customer

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Ashley is a great Service Representative. She does a highly exceptional job with her customers. She does a highly exceptional job with her customers. More

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Great customer service. The service used for drop offs was amazing. I did not have to wait long for my car. The service used for drop offs was amazing. I did not have to wait long for my car. More

by ASWRIGHT1012 Verified Customer Verified Customer

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